Epic Application Analyst (Kaleidoscope)

A Brief Overview

The Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. In this role, the Epic Analyst consults with Epic representatives, leadership, subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.

What You Will Do

• Performs needs assessment, software design, implementation, support, and reporting.
• Independently facilitates design of workflow in conjunction with appropriate subject matter experts; workflows will focus on improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met, including the development of testing scripts.
• Participates in change management activities to support successful system deployments and enhancements.
• Leads components of development of end-user training materials and participates in training efforts.
• Assists other team members in ensuring good documentation standards.
• Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution. Leads escalation of issues with appropriate internal resources.
• Independently manages components of application upgrades and troubleshooting efforts.
• Creates reports, dashboards, and other analytical tools to support customer base.
• Creates and maintains appropriate system documentation.
• Utilizes and maintains appropriate change control procedures and standards
• Provides direction to junior team members.

Additional Responsibilities

• Performs on call rotation duties as required
• Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
• Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders and works with other application analysts to insure successful system integration.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

%3Cp%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EHigh School Equivalent / GED (Required) and%3C/li%3E%3Cli%3EBachelor%27s Degree Information Systems /Business/ Healthcare Related Field (Preferred)%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EWork Experience%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E3+ years of IT experience supporting applications (Required) and%3C/li%3E%3Cli%3E%3Cp%3E4+ years in designing, configuring, testing and maintaining Epic applications (Preferred) and%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E1+ years working in a health care related IT environment (Preferred) and%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EKnowledge, Skills, %26amp; Abilities%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EDetail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)%3C/li%3E%3Cli%3ENotable client service, communication, presentation and relationship building skills. (Required proficiency)%3C/li%3E%3Cli%3EAbility to function independently and as a team player in a fast-paced environment. (Required proficiency)%3C/li%3E%3Cli%3EMust have strong written and verbal communication skills. (Required proficiency)%3C/li%3E%3Cli%3EDemonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)%3C/li%3E%3Cli%3EKnowledge of MS Visio and Project. (Required proficiency)%3C/li%3E%3Cli%3EKnowledge of SQL databases. (Required proficiency)%3C/li%3E%3Cli%3EAbility to work with servers and apply software upgrades. (Required proficiency)%3C/li%3E%3Cli%3EKnowledge of disaster recovery and backup procedures. (Required proficiency)%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EEpic Application Certification (Required)%3Cul%3E%3Cli%3EKaleidoscope Certification (Strongly Preferred)%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPhysical Demands%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EStanding Occasionally%3C/li%3E%3Cli%3EWalking Occasionally%3C/li%3E%3Cli%3ESitting Constantly%3C/li%3E%3Cli%3ELifting Rarely 20 lbs%3C/li%3E%3Cli%3ECarrying Rarely 20 lbs%3C/li%3E%3Cli%3EPushing Rarely 20 lbs%3C/li%3E%3Cli%3EPulling Rarely 20 lbs%3C/li%3E%3Cli%3EClimbing Rarely 20 lbs%3C/li%3E%3Cli%3EBalancing Rarely%3C/li%3E%3Cli%3EStooping Rarely%3C/li%3E%3Cli%3EKneeling Rarely%3C/li%3E%3Cli%3ECrouching Rarely%3C/li%3E%3Cli%3ECrawling Rarely%3C/li%3E%3Cli%3EReaching Rarely%3C/li%3E%3Cli%3EHandling Occasionally%3C/li%3E%3Cli%3EGrasping Occasionally%3C/li%3E%3Cli%3EFeeling Rarely%3C/li%3E%3Cli%3ETalking Constantly%3C/li%3E%3Cli%3EHearing Constantly%3C/li%3E%3Cli%3ERepetitive Motions Frequently%3C/li%3E%3Cli%3EEye/Hand/Foot Coordination Frequently%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ETravel Requirements%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E10%%3C/li%3E%3C/ul%3E

Job Details
Primary Location: United States-Ohio-Shaker_Heights
Work Locations: 3605 Warrensville Center Road, Shaker Heights, 44122
Job: Information Technology
Organization: UHHS_Information_Technology
Schedule: Full-time
Employee Status: Regular
Shift: Days
Job Type: Standard
Job Level: Professional
Travel: No
Remote Work: Yes
Job Posting: Sep 29, 2026, 11:06:26 AM

High school diploma or GED required; 3+ years IT experience supporting applications required; Epic application certification required; Kaleidoscope certification strongly preferred; proficiency with Microsoft Office, Visio, Project, SQL databases, and server upgrades.

Key Responsibilities

• configuring Epic applications
• testing software
• supporting upgrades

Skills & Tools

Microsoft Office, Microsoft Visio, Microsoft Project, SQL

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Shaker Heights, Ohio, United States
• Languages: English

About University Hospitals

A healthcare system providing medical services and supporting IT operations. — Industry: Healthcare