Epic Ambulatory Analyst (Must have current certification)
Epic Application Analyst – Managed Services (Ambulatory)
Department: Managed Services – Epic Application Support
Reports To: Managed Services Application Lead
Location: Remote and visually on teams - must reside in the US
Position Summary
The Epic Application Analyst provides advanced application support for Ambulatory appliation as part of Optimum’s Managed Services program. This role focuses on complex incident resolution, build and configuration updates, application data integrity, documentation, and interface coordination. Analysts are expected to work independently on service requests, regulatory updates, and proactive maintenance tasks to ensure high system availability and client satisfaction.
Key Responsibilities:
Resolve escalated Priority 3 and 4 incidents and interface issues related to Ambulatory application
Execute break/fix changes, system testing, and quality assurance testing
Support application and interface maintenance, including updates, patches, and regulatory changes
Manage service requests, backlog tickets, and reporting as defined in scope
Collaborate with vendor support for issue resolution, updates, or enhancements
Maintain and update documentation including user guides, build specs, and functional design
Monitor and ensure application data quality and integrity
Perform root cause analysis and identify trends in incident and request volume
Provide knowledge transfer and mentorship to Tier 1 analysts
Qualifications:
Current Epic Ambulatory Certification - must have
Demonstrated experience supporting application build, maintenance, and testing
Working knowledge of clinical or operational Epic workflows
Strong analytical, documentation, and problem-solving skills
Experience collaborating with interface teams and vendors for issue resolution
Understanding of HIPAA, security, and regulatory standards in healthcare IT
Benefits include
Medical, Dental, Matching 401K, 15 days PTO, Holidays, Cell phone allowance.