About brighthush
brighthush is a leading provider of integrated automotive dealership solutions, delivering cutting‑edge software that streamlines sales, service, and inventory management. With a reputation for innovation, customer‑centric design, and a commitment to excellence, brighthush empowers dealerships across the country to operate more efficiently, increase profitability, and deliver an exceptional customer experience. Our mission is simple: to make technology work for people, not the other way around.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, fast‑moving team that values creativity, collaboration, and continuous learning. We believe that the best ideas come from people who are empowered to experiment, take ownership, and grow. Whether you’re just starting your career or looking to broaden your skill set, brighthush offers a supportive environment where you can thrive.
Key Highlights
- Competitive salary and comprehensive benefits package
- Generous travel allowance and flexible scheduling for a healthy work‑life balance
- Opportunities for rapid advancement and cross‑functional exposure
- Inclusive culture that celebrates diversity and fosters belonging
- Commitment to sustainability and a smoke‑free workplace
Role Overview
The Entry‑Level Traveling Customer Trainer is a frontline role that bridges the gap between brighthush’s powerful software and the dealerships that rely on it. You will travel extensively—approximately 80% of your time—working both independently and as part of a team to install, configure, and customize our solutions for each dealership. Your primary mission is to ensure a seamless transition for our customers, providing hands‑on training, ongoing support, and a personalized experience that drives adoption and satisfaction.
Core Responsibilities
- Customer Onboarding & Implementation: Lead the end‑to‑end implementation process, from initial discovery to final go‑live, ensuring that each dealership’s unique needs are met.
- Training & Enablement: Design and deliver engaging, role‑specific training sessions for dealership staff, covering everything from basic navigation to advanced reporting.
- Relationship Management: Build strong, trust‑based relationships with dealership management and key stakeholders, serving as their primary point of contact for all software‑related matters.
- Customization & Configuration: Work closely with customers to tailor the brighthush platform, configuring workflows, dashboards, and integrations that align with their business objectives.
- Travel & Logistics: Plan and execute travel itineraries, manage travel expenses, and maintain a professional presence at each site.
- Follow‑Up & Support: Conduct post‑implementation check‑ins, troubleshoot issues, and provide remote support from the home office when necessary.
- Continuous Improvement: Gather feedback, identify pain points, and collaborate with product and engineering teams to refine the platform and training materials.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field, or equivalent professional experience.
- Strong desire to travel (80% of the time) and work in a dynamic, client‑facing environment.
- Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
- Outgoing, friendly personality that thrives on building rapport with diverse audiences.
- Reliable transportation, valid driver’s license, and a clean driving record (no more than two moving violations in the past three years and no OVI/DUI/DWI violations in the past five years).
- Stable home internet connection with sufficient bandwidth for high‑quality video conferencing.
Preferred Qualifications
- Prior experience in a technical training, consulting, or implementation role within the automotive or retail technology sector.
- Familiarity with dealership management systems (e.g., Dealertrack, CDK, Reynolds and Reynolds) or similar enterprise software.
- Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
- Experience using learning management systems (LMS) and creating interactive training content.
- Proficiency in Microsoft Office Suite, especially PowerPoint and Excel, for developing training materials and reporting.
Skills & Competencies
- Customer‑Centric Mindset: Passion for solving customer problems and delivering value.
- Technical Aptitude: Quick learner who can grasp new software functionalities and translate them into actionable training.
- Adaptability: Comfortable working in varied environments, from high‑volume dealerships to remote support settings.
- Communication: Clear, concise, and persuasive communicator, both in person and virtually.
- Problem‑Solving: Analytical thinker who can diagnose issues, propose solutions, and follow through to resolution.
- Team Collaboration: Ability to work effectively with cross‑functional teams—including sales, product, and support—to achieve shared goals.
- Time Management: Skilled at prioritizing tasks, meeting deadlines, and balancing travel demands with office responsibilities.
Career Growth & Development
At brighthush, we believe in nurturing talent from the ground up. As a Customer Trainer, you’ll gain exposure to every facet of our product, from technical configuration to customer success strategy. This breadth of experience positions you for future roles such as:
- Senior Customer Trainer / Implementation Lead
- Customer Success Manager
- Product Trainer / Learning & Development Specialist
- Sales Engineer / Solutions Architect
- Project Manager or Program Manager within the implementation team
We invest in your growth through ongoing training, mentorship programs, and access to industry conferences. Your performance will be recognized with clear promotion pathways and competitive compensation adjustments.
Work Environment & Culture
brighthush fosters a collaborative, inclusive culture where every voice is heard. Our offices are designed for creativity and flexibility, featuring open spaces, quiet zones, and state‑of‑the‑art technology. We celebrate milestones, encourage cross‑departmental projects, and maintain a healthy work‑life balance through:
- Flexible scheduling and remote work options when travel is not required.
- Paid vacation, sick days, and eight paid holidays each year.
- Referral bonuses for bringing in top talent.
- Regular team‑building events, both virtual and in‑person.
- Commitment to a smoke‑free environment and wellness initiatives.
Compensation & Benefits
While specific figures vary based on experience and location, you can expect a competitive base salary complemented by a robust benefits package:
- Health, dental, and vision insurance plans.
- Life insurance and a flexible health savings account (HSA).
- 401(k) retirement plan with up to 6% company match.
- Travel stipend and mileage reimbursement for business trips.
- Professional development budget for certifications, courses, and conferences.
- Employee assistance program and wellness resources.
How to Apply
Ready to embark on an exciting journey with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Traveling Customer Trainer role. We’re eager to meet passionate, customer‑focused professionals who are ready to make a real impact.
Join brighthush today and help shape the future of automotive dealership technology—one training session at a time.
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