About nexawork
Welcome to nexawork, a global leader in automotive retail technology solutions. For over two decades, we have empowered dealerships worldwide to streamline operations, enhance customer experiences, and drive profitability through our cutting‑edge software platform. Our mission is simple: to connect people with the tools they need to succeed in a rapidly evolving industry. At nexawork, we believe that technology should be intuitive, adaptable, and, most importantly, customer‑centric. That philosophy fuels everything we do—from product development to the hands‑on support we provide to our partners.
Why Join nexawork?
As a fast‑growing, customer‑first organization, nexawork offers a dynamic work environment where innovation thrives and every team member has a voice. We invest heavily in professional development, provide a competitive benefits package, and foster a culture of collaboration, transparency, and continuous learning. Whether you’re just starting your career or looking to broaden your skill set, nexawork is the place to grow, learn, and make a real impact.
Position Overview
The Entry‑Level Traveling Customer Trainer is a pivotal role that bridges the gap between nexawork’s state‑of‑the‑art software and the dealerships that rely on it. You will be the face of nexawork on the ground, ensuring a seamless transition from legacy systems to the nexawork platform. Your responsibilities will span on‑site installations, customized training sessions, and ongoing support, all while traveling approximately 80% of the time.
Key Responsibilities
- On‑Site Implementation: Travel to dealership locations to install, configure, and test the nexawork system, ensuring all hardware and software components are fully operational.
- Customized Training: Conduct tailored training workshops for dealership staff—ranging from sales associates to service managers—focusing on the specific needs and workflows of each site.
- Stakeholder Engagement: Meet with dealership management to assess business requirements, gather feedback, and translate those insights into actionable system customizations.
- Follow‑Up Support: After installation, provide remote assistance, troubleshoot issues, and conduct post‑implementation reviews to guarantee long‑term success.
- Documentation & Reporting: Maintain detailed records of installation progress, training attendance, and customer feedback; generate reports for internal stakeholders.
- Team Collaboration: Work closely with nexawork’s technical support, sales, and product teams to ensure a cohesive customer experience.
- Continuous Learning: Stay current on nexawork product updates, industry trends, and best practices in customer training.
Essential Qualifications
- High school diploma or equivalent; bachelor’s degree in Business, Information Technology, or a related field is a plus.
- Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
- Comfortable traveling extensively—up to 80% of the time—and working independently in diverse environments.
- Basic technical aptitude: familiarity with Windows/Linux operating systems, networking fundamentals, and software installation procedures.
- Customer‑service mindset: a genuine desire to help others succeed and a proactive approach to problem‑solving.
- Experience in a training, sales, or technical support role is desirable but not mandatory.
Preferred Qualifications
- Prior experience in the automotive retail or dealership industry.
- Hands‑on experience with ERP or dealership management systems.
- Multilingual abilities (e.g., Spanish, French, Mandarin) to serve a broader customer base.
- Certification in project management, instructional design, or a related discipline.
Core Competencies & Skills
- Presentation Skills: Ability to deliver engaging, clear, and concise training sessions to audiences of varying technical proficiency.
- Analytical Thinking: Quickly assess dealership workflows and identify opportunities for system optimization.
- Adaptability: Thrive in fast‑changing environments and adjust training approaches based on customer feedback.
- Time Management: Efficiently juggle multiple travel itineraries, training schedules, and support tickets.
- Team Player: Collaborate effectively with cross‑functional teams, from sales to product development.
- Customer‑Centric Attitude: Prioritize the dealership’s success and build lasting relationships.
Career Growth & Learning Opportunities
At nexawork, we view every role as a stepping stone. As a Traveling Customer Trainer, you’ll gain:
- Hands‑on experience with a leading automotive software platform.
- Exposure to diverse dealership operations across the country.
- Mentorship from senior trainers, technical experts, and product managers.
- Opportunities to transition into roles such as Implementation Specialist, Customer Success Manager, or Product Trainer.
- Access to nexawork’s internal learning portal, featuring courses on software updates, sales techniques, and industry best practices.
Work Environment & Culture
nexawork is built on a foundation of innovation, integrity, and inclusion. Our teams collaborate across geographies, share knowledge freely, and celebrate successes together. We encourage a healthy work‑life balance, even for our traveling staff, by providing flexible scheduling, robust travel support, and a culture that values personal well‑being.
Compensation, Perks, and Benefits
While specific figures vary by location and experience, nexawork offers a competitive salary package that includes:
- Base salary commensurate with industry standards.
- Travel allowances and mileage reimbursement.
- Health, dental, and vision insurance.
- 401(k) matching program.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development stipend and tuition reimbursement.
- Employee discount on nexawork products and partner services.
How to Apply
Ready to embark on an exciting journey that blends technology, travel, and customer success? Click the link below to submit your application and join the nexawork family.
Final Thoughts
As an Entry‑Level Traveling Customer Trainer at nexawork, you’ll be at the forefront of transforming dealership operations across the nation. You’ll learn from seasoned experts, travel to exciting locations, and build lasting relationships with customers who rely on your expertise. If you’re passionate about technology, eager to travel, and committed to delivering exceptional customer experiences, nexawork invites you to apply today and help shape the future of automotive retail.
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