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About brighthush
brighthush is not just a company; it’s a movement that is redefining how products are made in the United States. With six state‑of‑the‑art facilities spanning Nevada, Kentucky, and Texas, we provide a seamless, on‑demand platform that connects engineers, fabricators, and entrepreneurs with the best in custom sheet‑metal and CNC machining services. Our mission is simple yet powerful: make high‑quality manufacturing accessible, reliable, and transparent for every project, no matter how big or small. Whether you’re prototyping a new gadget, iterating a design, or scaling a production run, brighthush delivers the speed, precision, and cost‑effectiveness you need to stay ahead of the curve.
Why Join brighthush
At brighthush, we’re building more than a business; we’re shaping the future of manufacturing. Our culture is anchored in four core pillars—Reliability, Accountability, Quality, and Continuous Improvement—that guide every decision, every interaction, and every product we deliver. From the production floor to the customer support desk, every team member plays a vital role in fulfilling that promise. If you thrive in a fast‑paced, collaborative environment and want to grow alongside a rapidly scaling organization, brighthush is the place for you.
Key Responsibilities
- Customer Engagement: Serve as the primary point of contact for customers across chat, email, and phone, guiding them from initial inquiry through order completion.
- Technical Review: Examine customer drawings, specifications, and project requirements to recommend appropriate materials, processes, and product options.
- Quoting & Pricing: Generate accurate pricing and quotes using internal quoting systems, ensuring transparency and competitiveness.
- Manufacturability Insight: Identify manufacturability concerns early and propose alternatives that improve cost, lead time, or production outcomes.
- Proactive Communication: Maintain clear, timely communication with customers, providing updates, resolving issues, and setting realistic expectations.
- Real‑Time Technical Guidance: Offer live support over the phone, reviewing manufacturability questions and helping customers make informed decisions.
- Documentation: Record all customer interactions accurately within our internal systems to ensure seamless follow‑through and visibility across teams.
- Cross‑Functional Collaboration: Work closely with on‑site production teams to ensure customer objectives are understood and executed correctly.
- Product Knowledge: Develop deep knowledge of brighthush capabilities, materials, and processes to become a trusted advisor.
- Issue Resolution: Support internal teams by resolving technical questions or order issues that arise during production.
- Continuous Improvement: Participate in process improvement initiatives and contribute ideas that enhance customer experience and operational efficiency.
Essential Qualifications
- Minimum 1 year of experience in a manufacturing or fabrication environment.
- Proficiency in reading and interpreting technical drawings and specifications.
- Strong verbal and written communication skills in English.
- Comfortable providing live customer support via phone in a fast‑paced environment.
- Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience.
- Comfortable using computer systems and learning proprietary software.
- Ability to work independently in a remote environment with minimal supervision.
- Dedicated, safe, confidential, and ergonomic home workspace.
- Ability to sit and work at a computer for extended periods.
- Proficiency with standard office equipment (computer, phone, etc.) for remote work.
Preferred Qualifications
- Experience reviewing CAD files or working with CNC or sheet‑metal processes.
- Background in customer support, e‑commerce, or retail environments.
- Familiarity with quoting systems or order management software.
- Knowledge of manufacturing standards such as ISO 9001 or AS9100.
Skills & Competencies
- Technical Acumen: Deep understanding of manufacturing processes, materials, and tooling.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
- Communication: Clear, concise, and empathetic communication across multiple channels.
- Collaboration: Works seamlessly with cross‑functional teams, both remote and on‑site.
- Adaptability: Thrives in a dynamic environment where priorities can shift rapidly.
- Time Management: Manages multiple customer inquiries while meeting SLA targets.
Career Growth & Learning
At brighthush, we believe in investing in our people. As a Technical Customer Support Agent I, you’ll have the opportunity to:
- Progress to Senior Support Specialist or Technical Account Manager roles.
- Transition into production planning, quality assurance, or engineering support.
- Participate in cross‑training programs that cover advanced CNC machining, sheet‑metal fabrication, and supply‑chain logistics.
- Earn certifications in CAD, CAM, or manufacturing standards through our tuition reimbursement program.
- Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
Work Environment & Culture
Our remote, collaborative culture is built on trust, transparency, and continuous improvement. You’ll work with a distributed team that values:
- Consistent Communication: Daily stand‑ups, weekly syncs, and real‑time chat channels keep everyone aligned.
- Organized Processes: Standard operating procedures and knowledge bases ensure smooth handoffs.
- Inclusive Mindset: Diverse perspectives are celebrated, and every voice is heard.
- Work‑Life Balance: Flexible scheduling (within Pacific Time shift) and generous paid time off help you recharge.
Compensation & Benefits
- Hourly Rate: $26.00 – $30.00 per hour, commensurate with experience.
- Health, Vision & Dental Insurance: Comprehensive plans covering you and your family.
- 401(k) Match: Up to 4% match to help you build your future.
- Paid Time Off: Generous PTO policy plus 6 company‑paid holidays.
- Tuition Reimbursement: Support for courses, certifications, and professional development.
- Paid Parental Leave: Flexible leave options for new parents.
- Short‑Term Disability: Coverage for unexpected health events.
- Monthly Internet Stipend: $50 per month to keep your home office connected.
- Employee Discounts: Exclusive savings on brighthush products and partner services.
Shift Schedule & Remote Work
This is a full‑time, remote position based on Pacific Time (PT). The required shift is Tuesday through Friday, 8:00 AM – 6:00 PM PT. We welcome applicants from all time zones, but the employee must be available to work during these hours.
How to Apply
Ready to join a company that’s redefining manufacturing? Submit your application today and become part of the brighthush team. Applications will be reviewed beginning 9/23, so we encourage you to apply early to secure your spot.
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