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Welcome to brighthush – Where Automotive Innovation Meets Customer Success
At brighthush, we’re redefining the way automotive dealerships operate in a digital‑first world. Our cloud‑based platform unifies sales, service, inventory, and customer engagement into a single, intuitive ecosystem that empowers dealerships to streamline processes, elevate the customer experience, and boost profitability. With a presence across North America, Europe, and Asia, we partner with thousands of dealerships, helping them unlock new efficiencies and stay ahead of the competition.
About the Automotive Technology Landscape
The automotive industry is undergoing a rapid transformation. From connected vehicles to advanced data analytics, dealerships must adapt quickly to meet evolving customer expectations and regulatory demands. Technology is no longer a luxury—it’s a necessity. At brighthush, we provide the tools that enable dealerships to navigate this change, turning data into actionable insights and turning challenges into opportunities.
Why This Role Is a Game‑Changer
As an Entry‑Level Customer Training Specialist, you become the bridge between our sophisticated software platform and the dealerships that rely on it. Your work directly influences adoption rates, customer satisfaction, and long‑term partnership success. By traveling to client sites, customizing solutions, and delivering engaging, hands‑on training, you help dealerships unlock efficiencies, improve sales performance, and ultimately drive profitability for both the dealership and brighthush.
In a rapidly evolving industry, the ability to translate complex technology into actionable insights is a rare skill. Your expertise will help dealerships navigate digital transformation, streamline operations, and stay ahead of the competition.
Key Responsibilities – What You’ll Do Every Day
- On‑Site Implementation: Travel approximately 80% of the time to install, configure, and customize brighthush software for automotive dealerships, ensuring a seamless rollout that aligns with each client’s unique workflow.
- Customer Training: Deliver dynamic, hands‑on training sessions tailored to dealership staff at all levels, from sales associates to service managers, using a blend of live demonstrations, interactive workshops, and follow‑up resources.
- Stakeholder Engagement: Meet with dealership leadership and key personnel to assess needs, gather requirements, and translate business objectives into system configurations that drive measurable results.
- Post‑Implementation Support: Provide ongoing support from your home office, including troubleshooting, performance reviews, and proactive outreach to ensure continued success and adoption.
- Continuous Learning: Participate in a 2‑3 month intensive training program that blends classroom instruction, mentorship, and real‑world experience, equipping you with the knowledge and confidence to excel.
- Knowledge Sharing: Document best practices, create training materials, and contribute to the development of internal knowledge bases that empower both customers and colleagues.
- Collaboration: Work closely with sales, product, and support teams to ensure a cohesive customer experience and to provide feedback that informs future product enhancements.
- Performance Measurement: Track training effectiveness through metrics such as adoption rates, user satisfaction scores, and ROI for each dealership, using data to refine training approaches.
- Travel & Logistics Management: Coordinate travel arrangements, manage itineraries, and maintain accurate expense reports to ensure efficient and cost‑effective field operations.
Essential Qualifications – What We Expect
- Bachelor’s Degree or Equivalent Experience: A background in business, technology, education, or a related field is preferred, but we value real‑world experience and a passion for learning.
- Travel Readiness: Ability to travel 80% of the time, including solo and team trips, with a flexible schedule that accommodates client needs.
- Communication Skills: Exceptional verbal and written communication, with the ability to present complex concepts in a clear, engaging manner to diverse audiences.
- Reliability: Valid driver’s license, reliable transportation, and a clean driving record (no more than two moving violations in the last three years, no OVI/DUI/DWI violations in the last five years).
- Technical Aptitude: Comfortable using video conferencing tools, CRM systems, and basic troubleshooting techniques; a willingness to learn new software quickly.
- Home Office Setup: Reliable high‑speed internet connection capable of supporting video calls, data uploads, and remote collaboration.
- Adaptability: Ability to thrive in dynamic environments, adjust to changing priorities, and remain calm under pressure.
Preferred Qualifications – What Gives You an Edge
- Experience in the automotive industry or dealership operations, providing context for the challenges and opportunities you’ll address.
- Prior training or instructional experience, especially in a technical context, demonstrating your ability to translate theory into practice.
- Familiarity with dealership management systems or similar software, giving you a head start in understanding client workflows.
- Strong analytical skills and a data‑driven mindset, enabling you to measure impact and recommend improvements.
- Fluency in multiple languages (English plus a second language) is a plus, expanding your ability to serve a diverse client base.
- Experience with remote learning platforms or e‑learning content creation.
Skills & Competencies – What Makes You Stand Out
- Customer‑Centric Mindset: A genuine passion for helping others succeed, coupled with empathy and active listening.
- Adaptability: Ability to thrive in dynamic environments, adjust to changing priorities, and remain calm under pressure.
- Problem‑Solving: Quick thinking and resourcefulness when faced with technical or operational challenges.
- Team Collaboration: Comfortable working with cross‑functional teams and building strong relationships across departments.
- Time Management: Efficiently juggle multiple client engagements, travel schedules, and project deadlines.
- Presentation Skills: Confident public speaking and the ability to engage diverse audiences with clarity and enthusiasm.
- Data Literacy: Ability to interpret dashboards, generate reports, and use insights to drive continuous improvement.
Career Growth & Learning Opportunities – Your Path to Success
- Structured Onboarding: A blended learning experience that combines classroom instruction, mentorship, and hands‑on practice, ensuring you hit the ground running.
- Clear Progression Path: From Training Specialist to Senior Implementation Consultant, and eventually to Customer Success Manager or Product Specialist roles.
- Ongoing Professional Development: Access to certifications, workshops, and industry conferences that keep you at the cutting edge.
- Mentorship: Guidance from seasoned experts in sales, product, and support, providing career coaching and insight.
- Product Influence: Opportunity to shape the future of brighthush solutions through direct customer feedback and roadmap contributions.
- Leadership Development: Programs designed to cultivate leadership skills, preparing you for future managerial roles.
Work Environment & Culture at brighthush – Where Innovation Thrives
At brighthush, we believe that a vibrant, inclusive culture fuels innovation. Our team values transparency, curiosity, and a collaborative spirit. You’ll find a supportive environment where ideas are welcomed, and success is celebrated collectively. We encourage a healthy work‑life balance, offering flexible remote support when you’re not on the road, and a non‑smoking workplace that promotes wellness.
Our culture is defined by:
- Innovation at Every Level: Employees are empowered to experiment, propose new ideas, and drive change.
- Continuous Learning: We invest in your growth through training, certifications, and knowledge sharing.
- Community Impact: We support local initiatives, volunteer programs, and sustainability efforts.
- Recognition & Rewards: Regular awards and acknowledgments celebrate outstanding performance and teamwork.
- Diversity & Inclusion: A culture that celebrates diverse perspectives and fosters belonging.
Compensation & Benefits – We Value Your Contribution
- Competitive Salary: $50,000 – $52,000 per year, commensurate with experience, with potential for performance‑based increases.
- Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans, plus a Health Savings Account (HSA) to support your well‑being.
- Retirement Savings: 401(k) plan with up to 6% company match, helping you secure a comfortable future.
- Paid Time Off: Generous vacation and sick days, plus eight paid holidays, ensuring you have time to recharge.
- Professional Development: Company‑sponsored training, certifications, and conference attendance to keep your skills sharp.
- Referral Bonus: Earn rewards for bringing talented friends and colleagues to brighthush.
- Employee Recognition: Regular awards and acknowledgments for outstanding performance, fostering a culture of appreciation.
- Travel Allowance: Reimbursement for travel expenses, including mileage, lodging, and meals, to support your on‑site commitments.
How to Apply – Join the brighthush Family
Ready to embark on an exciting journey where you’ll shape the future of automotive dealership technology? Click the link below to submit your application and join the brighthush team.
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