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About Skillspath and the Opportunity
Skillspath is a global leader in customer experience solutions, partnering with world‑class brands to deliver seamless, high‑impact support across multiple channels. We’re expanding our Canada Voice Process team and are excited to welcome fresh talent who are eager to learn, grow, and make a real difference. Whether you’re a recent graduate or someone with a few months of experience, this role is designed to give you a solid foundation in customer support, all while working from the comfort of your own home in South India.
Why Skillspath?
At Skillspath, we believe that great customer service starts with great people. That’s why we invest heavily in training, mentorship, and continuous learning. As a Trainee – Customer Support, you’ll receive a structured two‑week training program followed by a four‑week certification phase. Once you pass certification, you’ll transition into a full‑time Customer Support Executive role with competitive compensation and a clear career path.
Key Responsibilities
- Handle inbound and outbound calls for customers in the Canada region, ensuring a friendly and professional tone.
- Assist customers with inquiries about menu items, pricing, delivery options, and order placement.
- Resolve complaints or concerns promptly, using problem‑solving skills to achieve a positive outcome.
- Accurately log all interactions in the CRM system, maintaining detailed records for future reference.
- Provide up‑to‑date information on promotions, deals, and new products to enhance the customer experience.
- Process orders, track deliveries, and troubleshoot any issues that arise during the order lifecycle.
- Maintain extensive product knowledge to offer effective solutions and upsell opportunities.
- Follow Skillspath’s policies and procedures to ensure consistent, high‑quality service.
- Collaborate with cross‑functional teams (e.g., Operations, Marketing, Technical Support) to continuously improve service delivery.
- Maintain a positive, empathetic, and professional demeanor at all times.
- Monitor and respond to emails and social media inquiries when required.
Essential Qualifications
- Graduation in any stream (Bachelor’s degree or equivalent).
- Excellent verbal and written communication skills in English.
- Strong multitasking abilities and the capacity to meet deadlines in a fast‑paced environment.
- Effective problem‑solving skills and a professional approach to handling challenges.
- Comfortable working in a high‑volume call center environment.
- Flexibility to work rotating shifts, including weekends and holidays.
- Reliable laptop and high‑speed broadband connection (for WFH candidates).
Preferred Qualifications
- Previous experience in a customer support or call center role (any industry).
- Familiarity with CRM software or call center platforms.
- Basic knowledge of the pizza industry or food‑service sector.
- Experience with social media customer engagement.
- Any additional language skills beyond English.
Skills & Competencies for Success
- Communication: Clear, concise, and courteous communication with customers and teammates.
- Empathy: Ability to understand and share the feelings of customers, turning challenges into opportunities.
- Technical Aptitude: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
- Time Management: Prioritize tasks effectively to meet performance metrics.
- Adaptability: Thrive in a dynamic environment with evolving processes and customer needs.
- Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
Career Growth & Learning Opportunities
Skillspath is committed to your professional development. As a Trainee, you’ll gain exposure to:
- Advanced customer experience management practices.
- Data‑driven performance analytics and continuous improvement initiatives.
- Leadership training programs for high performers.
- Opportunities to specialize in areas such as technical support, product training, or account management.
- Mentorship from seasoned Customer Support Executives and managers.
After successful certification, you’ll be eligible for a full‑time role with a clear promotion ladder: from Customer Support Executive to Senior Executive, then to Team Lead, and eventually to Managerial positions. Skillspath also offers cross‑training in other support channels (chat, email, social media) to broaden your skill set.
Work Environment & Company Culture
Skillspath values a culture of inclusivity, innovation, and continuous learning. Even though this role is remote, you’ll be part of a vibrant community:
- Regular virtual team huddles and knowledge‑sharing sessions.
- Monthly virtual coffee breaks to connect with peers across regions.
- Access to an online learning portal with courses on communication, conflict resolution, and product knowledge.
- Recognition programs that celebrate outstanding customer service and teamwork.
- Open‑door policy: your voice matters, and we encourage feedback and ideas.
Compensation, Perks, and Benefits
While specific figures may vary by location and role, Skillspath offers:
- Competitive base salary with performance‑based incentives.
- Health and wellness benefits (including medical, dental, and vision coverage).
- Flexible work hours and the option to work from home.
- Paid time off, including holidays and personal days.
- Employee assistance programs and mental health resources.
- Regular training and development budgets.
- Company‑wide wellness challenges and rewards.
Shift Schedule
The Canada Voice Process operates on a 9‑hour shift schedule within the following windows:
- Sunday to Thursday: 10:30 PM – 12:30 PM IST
- Friday & Saturday: 10:30 PM – 2:30 PM IST
As a trainee, you’ll be assigned any 9‑hour shift within these windows. Flexibility and punctuality are essential.
How to Apply
Ready to start your journey with Skillspath? Click the link below to submit your application. We’re looking for enthusiastic, customer‑centric individuals who are ready to learn and grow with us.
Join Skillspath Today!
This is more than just a job; it’s a stepping stone to a rewarding career in customer experience. If you’re passionate about helping people, thrive in a fast‑paced environment, and are eager to learn, we want to hear from you. Apply now and become part of a team that values innovation, collaboration, and excellence.
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