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About brighthush and the Future of Health Data
At brighthush, we are redefining how health information is shared, secured, and leveraged to improve patient outcomes. Our mission is simple yet powerful: make health data safe, accessible, and actionable for every stakeholder in the healthcare ecosystem. From hospitals and health plans to researchers and life‑science innovators, we provide the technology and expertise that turns raw data into real‑world insights.
As a fully remote, customer‑centric organization, brighthush thrives on collaboration, innovation, and a relentless focus on quality. We believe that the people who power our platform are the heart of our success. That’s why we’re looking for a dedicated, detail‑oriented Customer Support Specialist to join our growing team in Louisiana.
Why Join brighthush?
- Impactful Work – Every call you handle helps protect patient privacy, ensures compliance, and supports the broader mission of improving healthcare outcomes.
- Remote Flexibility – Work from anywhere in the United States with a schedule that fits your life.
- Growth Opportunities – Start in a foundational role and advance to senior support, training, or product specialist positions.
- Inclusive Culture – We celebrate diversity, champion equity, and foster an environment where every voice is heard.
- Competitive Compensation – Hourly pay ranging from $15.00 to $18.32, commensurate with experience and performance.
- Comprehensive Benefits – Health, dental, vision, paid time off, and a 401(k) plan with company match.
- Continuous Learning – Access to industry certifications, internal training, and external conferences.
Key Responsibilities
As a Customer Support Specialist, you will be the frontline advocate for our clients, ensuring that every interaction reflects the highest standards of professionalism and accuracy.
- Handle inbound and outbound calls, emails, and written correspondence related to release of information (ROI) requests.
- Accurately document all interactions, decisions, and resolutions in our proprietary software system.
- Research, resolve, and follow up on complex inquiries, collaborating with cross‑functional teams when necessary.
- Maintain strict confidentiality of all patient and client data in accordance with HIPAA and internal policies.
- Adhere to scheduled shifts (8.5‑hour blocks between 8:00 a.m. and 9:00 p.m. ET) while meeting productivity and quality metrics.
- Participate in mandatory training sessions, including the 90‑day ROI Certification course and annual HIPAA refresher.
- Contribute to continuous improvement initiatives by sharing feedback on processes, tools, and customer pain points.
- Maintain a professional demeanor, fostering positive relationships with colleagues, managers, and clients.
- Report attendance, schedule changes, and any incidents promptly to the supervisory team.
- Perform additional duties as assigned to support the overall success of the customer support department.
Essential Qualifications
- High school diploma or equivalent from an accredited institution.
- Proven experience with multi‑line phone systems and customer‑service software.
- Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong written and verbal communication skills in English.
- Excellent organizational skills and the ability to multitask in a fast‑paced environment.
- High attention to detail and a commitment to accuracy.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Pass the annual HIPAA introductory examination and the 90‑day ROI Certification with a score of 85% or higher.
Preferred Experience
- Background in data entry, medical records, health insurance claims processing, or document proofreading/editing.
- Experience working in a regulated healthcare environment.
- Knowledge of healthcare data standards (HL7, FHIR, etc.) is a plus.
- Previous remote work experience and familiarity with virtual collaboration tools.
Core Competencies
- Customer‑Centric Mindset – Always put the client’s needs first and strive for a positive experience.
- Problem‑Solving – Quickly identify root causes and implement effective solutions.
- Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
- Team Collaboration – Work seamlessly with peers, supervisors, and cross‑functional teams.
- Time Management – Prioritize tasks effectively to meet deadlines and quality standards.
Career Growth & Learning Pathways
At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you’ll have the opportunity to:
- Advance to Senior Support Analyst, where you’ll mentor new hires and lead process improvements.
- Transition into a Training Specialist role, designing onboarding programs for new support staff.
- Move into Product Management or Quality Assurance, leveraging your deep understanding of customer needs.
- Earn industry certifications such as Certified HIPAA Professional (CHP) or Certified Data Privacy Solutions Engineer (CDPSE).
- Attend annual conferences, webinars, and workshops to stay ahead of industry trends.
Work Environment & Culture at brighthush
Our remote-first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We prioritize:
- Transparent communication through weekly virtual town halls and real‑time chat channels.
- Work‑life balance with flexible scheduling and generous paid time off.
- Recognition programs that celebrate individual and team achievements.
- Inclusive policies that support employees of all backgrounds, identities, and life stages.
- Continuous feedback loops that empower you to grow and succeed.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $15.00–$18.32, depending on experience and performance. In addition, you’ll enjoy:
- Health, dental, and vision insurance plans with employer contributions.
- Paid time off (vacation, sick leave, and personal days).
- 401(k) retirement plan with company match.
- Employee assistance program and mental health resources.
- Professional development stipend for courses, certifications, and conferences.
- Annual wellness stipend for fitness, nutrition, or mindfulness activities.
How to Apply
Ready to make a difference in the world of health data? Click the button below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission.
Equal Opportunity Employer
brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic.
Health & Safety
To ensure the safety of our clients and employees, we require post‑offer health screenings and vaccinations such as flu, Tdap, and COVID‑19. Exemptions may be considered on a case‑by‑case basis for medical or religious reasons.
Final Thoughts
At brighthush, you’ll be part of a mission‑driven team that is reshaping the future of healthcare. Your role as a Customer Support Specialist will be pivotal in safeguarding patient data, ensuring compliance, and delivering exceptional service. If you’re ready to grow, learn, and make a tangible impact, we encourage you to apply today.
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