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Welcome to the Future of Native Advertising
At brighthush, we’re not just building a platform; we’re redefining how brands connect with audiences in a privacy‑first world. Our cutting‑edge native advertising engine empowers marketers to reach local, engaged users while giving publishers a sustainable revenue stream. If you’re passionate about technology, data, and customer success, and you thrive in a fast‑moving, collaborative environment, brighthush is the place to launch or accelerate your career.
About brighthush
Founded on a culture of innovation, collaboration, and continuous learning, brighthush has grown from a small startup into a trusted partner for thousands of brands and publishers worldwide. Our platform blends advanced machine learning, real‑time bidding, and robust privacy controls to deliver high‑performance campaigns that drive measurable results for advertisers and sustainable revenue for publishers. We operate in a fully remote, global environment, uniting a diverse team of engineers, product managers, data scientists, and customer success professionals who share a passion for technology, data, and impact.
Role Overview
As an Entry‑Level Customer Support Engineer, you will be the first line of technical assistance for our clients. You’ll partner with product, engineering, and sales teams to diagnose, troubleshoot, and resolve complex technical issues across our platform. This role is ideal for someone who loves solving puzzles, enjoys learning new technologies, and is eager to make a tangible impact on our customers’ success.
Key Responsibilities
- Technical Support via Chat & Email – Deliver timely, accurate, and empathetic responses to customer inquiries, ensuring a high level of satisfaction and retention.
- Issue Investigation & Resolution – Analyze logs, reproduce bugs, and collaborate with engineering to deliver root‑cause fixes for a wide range of product issues.
- Debugging & Troubleshooting Integrations – Work with clients to diagnose integration problems, from ad tag implementation to API connectivity, and guide them through resolution steps.
- Database Querying & Analysis – Write and execute SQL queries against MySQL databases to extract data, validate performance metrics, and support troubleshooting efforts.
- Widget Design & Customization – Assist customers in creating and customizing widgets that display ads or analytics, leveraging HTML5, CSS3, and JavaScript.
- Bug Tracking & Documentation – Log incidents in our bug‑tracking system (e.g., Jira, YouTrack), maintain detailed documentation, and contribute to knowledge‑base articles.
- Continuous Improvement – Identify recurring issues, propose process improvements, and collaborate with product teams to enhance platform stability and usability.
- Customer Advocacy – Serve as the voice of the customer within the organization, providing frontline insights that shape product roadmaps and feature prioritization.
Essential Qualifications
- Linux Shell Proficiency – Comfortable navigating the command line, executing scripts, and managing file permissions on Linux environments.
- MySQL Expertise – Ability to write complex queries, optimize performance, and understand relational database concepts.
- Bug Tracking Systems – Experience using Jira, YouTrack, or similar tools to log, track, and resolve tickets.
- Front‑End Development – Solid grasp of HTML5, CSS3, and JavaScript fundamentals, enabling you to troubleshoot and customize client widgets.
- RESTful API Knowledge – Understanding of API design principles, authentication flows, and how to consume and debug REST endpoints.
- English Proficiency – Minimum intermediate level, with strong written and verbal communication skills.
- Native Ukrainian – Native fluency in Ukrainian to support local clients and internal collaboration.
Preferred Qualifications
- Experience with additional programming languages (Python, Node.js, Go, etc.) – enhances your ability to debug and automate tasks.
- Background in digital advertising or marketing technology – provides context for client challenges.
- Prior customer support or technical support experience – demonstrates empathy and problem‑solving under pressure.
- Familiarity with cloud platforms (AWS, GCP, Azure) – useful for troubleshooting infrastructure‑related issues.
- Knowledge of GDPR, CCPA, and other privacy regulations – valuable for advising clients on compliance.
Skills & Competencies
- Analytical Thinking – Ability to dissect complex problems, identify patterns, and propose logical solutions.
- Communication – Clear, concise, and professional communication across email, chat, and phone.
- Collaboration – Works effectively with cross‑functional teams, including engineering, product, and sales.
- Adaptability – Thrives in a fast‑moving environment, quickly learning new tools and processes.
- Customer‑Obsessed Mindset – Prioritizes client success and strives to exceed expectations.
- Time Management – Manages multiple tickets simultaneously while meeting SLAs.
- Problem‑Solving – Uses logical reasoning to diagnose issues and develop effective solutions.
- Technical Curiosity – Eager to explore new technologies, tools, and industry trends.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Junior Customer Support Engineer, you will:
- Participate in a structured onboarding program that covers our platform, tools, and support processes.
- Receive mentorship from senior engineers and support leads, gaining exposure to advanced troubleshooting and product design.
- Access a learning stipend for courses, certifications, and conferences related to software engineering, cloud technologies, and digital advertising.
- Progress to roles such as Senior Support Engineer, Technical Account Manager, Product Specialist, or even Engineering Lead, depending on your interests and strengths.
- Contribute to product roadmaps by providing frontline insights from customer interactions, influencing the direction of new features and enhancements.
- Participate in hackathons, internal workshops, and cross‑team projects that broaden your skill set and expand your professional network.
Work Environment & Company Culture
brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:
- Inclusivity & Diversity – We celebrate diverse perspectives and foster an environment where everyone feels heard.
- Collaboration – Regular cross‑team stand‑ups, hackathons, and knowledge‑sharing sessions keep us connected.
- Transparency – Open communication channels and quarterly town halls keep everyone aligned with company goals.
- Wellness & Well‑Being – We offer wellness stipends, mental health resources, and flexible schedules to support our team’s health.
- Innovation – Employees are encouraged to experiment, propose new ideas, and take ownership of projects.
- Community Impact – We partner with non‑profits and industry groups to promote responsible advertising and data privacy.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for entry‑level technical support roles.
- Performance‑based bonuses tied to customer satisfaction and ticket resolution metrics.
- Equity options to share in the company’s growth.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company matching.
- Generous paid time off, including vacation, sick leave, and personal days.
- Remote work stipend to cover home‑office setup and internet costs.
- Professional development budget for courses, certifications, and conferences.
- Access to an internal knowledge base, mentorship programs, and career coaching.
How to Apply
Ready to take the next step in your career and join a forward‑thinking team that’s reshaping the advertising landscape? Click the link below to submit your application and become part of brighthush’s journey.
Closing
At brighthush, we’re not just building a platform; we’re building a community of innovators who are passionate about technology, data, and customer success. If you’re eager to dive into the world of native advertising, sharpen your technical skills, and make a real impact on our clients’ businesses, we want to hear from you. Join us and help shape the future of advertising—one support ticket at a time.
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