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About opportunicore
opportunicore is a global leader in data integration and automation, turning complex data pipelines into simple, reliable, and scalable solutions. Our mission is to make data access as effortless and dependable as electricity, empowering businesses to make data‑driven decisions without the overhead of engineering or maintenance. With a rapidly growing customer base that spans Fortune 500 companies, fast‑moving startups, and everything in between, opportunicore is at the forefront of the data‑integration revolution.
Why Join opportunicore?
At opportunicore, we believe that the best technology is built by the best people. We foster a culture of curiosity, collaboration, and continuous learning. Whether you’re troubleshooting a complex data sync issue or collaborating with product teams to shape the next feature, you’ll have the opportunity to make a tangible impact on our customers’ success and on the future of data integration.
Role Overview
As an Entry‑Level Customer Support Engineer, you will serve as the technical champion for opportunicore customers. You’ll work closely with clients, internal stakeholders, and cross‑functional teams to diagnose, resolve, and prevent incidents. This role is a full‑time position based in our Bangalore office, with flexible work‑from‑home options. The role requires night IST shifts (5 PM–2 AM or 7 PM–4 AM) and occasional shift changes to support our global customer base.
Key Responsibilities
- Collaborate with opportunicore customers and internal teams to ensure timely resolution of incidents.
- Own customer cases end‑to‑end: initial triage, root‑cause analysis, and final resolution.
- Provide multi‑channel support (web, email, phone, virtual meetings) to customers and partners.
- Operate in a 24/7 environment, working flexible night shifts to support global customers.
- Investigate incidents using opportunicore’s platform, connectors, logs, and diagnostic tools.
- Document and submit well‑structured bug reports to opportunicore’s engineering team.
- Collaborate with opportunicore’s Product team to prioritize and track feature requests.
- Contribute to the knowledge base by documenting known solutions and best practices.
- Partner with teammates on both technical and non‑technical projects to improve support processes.
Essential Qualifications
- Minimum 2 years of relevant technical support or engineering experience.
- Strong customer advocacy mindset with a passion for delivering exceptional service.
- Excellent written and verbal communication skills in English.
- Process‑oriented approach to troubleshooting, problem solving, and issue resolution.
- Team‑player attitude with a commitment to a positive, ego‑free culture.
- Ability to thrive in a fast‑paced, highly collaborative environment across global teams.
- Strong analytical skills and meticulous attention to detail.
- Basic proficiency in reading and understanding Java/C++ stack traces and exceptions.
- Intermediate to advanced knowledge of networking fundamentals and the TCP/IP model.
- Experience with SQL/NoSQL databases (Oracle, PostgreSQL, MySQL, SQL Server, SAP HANA).
- Hands‑on experience building or troubleshooting APIs.
- Understanding of data warehousing fundamentals and concepts.
- Comfortable working with Windows, UNIX/Linux operating systems.
- Familiarity with GitHub and experience submitting pull requests.
Preferred Qualifications
- Experience in a SaaS or cloud‑based data integration environment.
- Knowledge of ETL/ELT processes and data pipeline orchestration.
- Certifications in networking (CCNA/CCNP) or database administration.
- Previous exposure to incident‑management frameworks (ITIL, DevOps).
- Multilingual capabilities to support a diverse customer base.
Skills & Competencies
- Technical troubleshooting across multiple layers: application, database, network, and infrastructure.
- Strong analytical thinking and problem‑solving under pressure.
- Effective communication with technical and non‑technical audiences.
- Proactive mindset: identifying root causes and recommending preventive measures.
- Collaboration across engineering, product, and customer success teams.
- Adaptability to evolving technologies and customer requirements.
- Time‑management skills to balance multiple concurrent cases.
Career Growth & Learning Opportunities
opportunicore is committed to nurturing talent and providing clear career pathways. As a Customer Support Engineer, you will gain exposure to opportunicore’s core product, engineering practices, and customer‑facing processes. Over time, you can transition into roles such as Senior Support Engineer, Technical Account Manager, Product Support Lead, or even move into engineering or product management tracks. We provide:
- On‑the‑job training with seasoned mentors.
- Access to internal learning platforms covering cloud, data, and software engineering.
- Opportunities to contribute to open‑source projects and internal tooling.
- Regular knowledge‑sharing sessions and tech talks.
- Annual performance reviews with clear metrics and growth plans.
Work Environment & Culture
opportunicore’s culture is built on three core principles: Get Stuck In, Do the Right Thing, and One Team, One Dream. We celebrate diversity, equity, inclusion, and belonging, and we actively recruit talent from a wide range of backgrounds. Our teams collaborate across time zones, disciplines, and geographies, fostering a sense of shared purpose and mutual respect. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated collectively.
Compensation & Benefits
While specific compensation details vary by location and role, opportunicore offers a competitive salary package that includes:
- Base salary aligned with market standards for entry‑level technical support roles.
- Performance‑based bonuses and incentives.
- Equity participation through RSU stock grants.
- Comprehensive medical insurance fully covered by opportunicore.
- Generous paid time off (PTO), sick leave, parental leave, holidays, and volunteer days.
- Monthly cell phone stipend.
- Access to a mental health support platform with therapy, coaching, and mindfulness resources for employees and dependents.
- Free food, virtual happy hours, and team‑building activities.
- Professional development and training budget.
For a detailed overview of opportunicore’s benefits by region, please visit our Benefits Page.
How to Apply
If you’re ready to join a dynamic, customer‑centric team that values innovation and collaboration, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.
opportunicore is committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please submit your request by filling out this . We will work with you to provide reasonable accommodations and ensure a fair and accessible interview experience. Your request and any information provided will remain confidential and will not impact your candidacy.
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