About brighthush
At brighthush, we’re redefining the way enterprises harness technology to unlock growth, resilience, and innovation. Our portfolio spans cloud‑native platforms, intelligent automation, and enterprise‑grade integration solutions that empower customers to transform operations, accelerate time‑to‑value, and stay ahead of market shifts. We’re a global, customer‑centric organization that thrives on curiosity, collaboration, and a relentless focus on delivering measurable impact.
Our culture is built on three core pillars:
- People‑First Mindset – Every team member is empowered to bring their authentic self to work, share ideas freely, and grow through continuous learning.
- Innovation at Scale – We invest in cutting‑edge research, adopt emerging technologies, and champion experimentation to solve complex business challenges.
- Customer Success as a Way of Life – From the first discovery call to post‑implementation support, we obsess over delivering value that exceeds expectations.
As a rapidly expanding organization, brighthush offers a dynamic environment where your contributions shape product roadmaps, influence strategy, and directly impact millions of users worldwide.
Why Join brighthush?
When you become part of the brighthush family, you’ll experience:
- **Impactful Projects** – Work on high‑visibility initiatives that drive revenue growth and operational excellence for Fortune 500 clients.
- **Career Growth** – Structured learning paths, mentorship programs, and cross‑functional rotations accelerate your professional development.
- **Inclusive Work Environment** – A diverse, equitable, and inclusive culture that celebrates differences and fosters belonging.
- **Competitive Compensation** – Base salary, performance bonuses, equity, and comprehensive benefits designed to reward your contributions.
- **Work‑Life Balance** – Flexible work arrangements, generous paid time off, and wellness programs that support your well‑being.
- **AI‑Enabled Productivity** – Access to advanced AI tools that streamline workflows, enhance decision‑making, and free you to focus on high‑value tasks.
Role Overview
As a Customer Solutions Engineer I, you will be the bridge between our sales, delivery, product, and support teams, translating customer needs into actionable, scalable solutions. You’ll collaborate closely with senior Solutioning professionals to craft precise service estimates, compelling Statements of Work (SOWs), and robust delivery plans that set the stage for successful engagements.
In this role, you’ll:
- Gather and synthesize requirements from customers and internal stakeholders.
- Identify risks, dependencies, and scope considerations to build clear, realistic proposals.
- Support the creation of service catalogs, pricing models, and reusable content libraries.
- Participate in discovery workshops, solution design sessions, and client presentations.
- Contribute to continuous improvement initiatives that enhance estimation accuracy and solution quality.
Key Responsibilities
Solution Development
- Collaborate with senior Solutioning engineers to develop service estimates, project assumptions, risk registers, and pricing models for CSE engagements.
- Assist in drafting and reviewing Statements of Work (SOWs), proposals, service descriptions, and other customer‑facing documentation.
- Collect, analyze, and organize business, technical, and operational requirements from customers and internal stakeholders.
- Participate in customer discovery calls and requirements workshops to surface gaps and clarify expectations.
- Identify information gaps, potential scope creep, and delivery risks, and recommend mitigation strategies.
- Prepare structured solution recommendations for senior review and refinement.
Cross‑Functional Collaboration
- Partner with Sales, Delivery, Product Management, PMO, Support, and Subject Matter Experts to develop high‑quality service solutions.
- Coordinate information flow across stakeholders to surface dependencies, assumptions, and risks.
- Escalate ambiguities and solution risks to senior Solutioning resources when necessary.
Operational Readiness
- Ensure proposed services align with delivery capabilities, solutioning standards, and operational processes.
- Support handoff activities between Solutioning and PMO/Delivery teams to guarantee smooth project initiation.
- Maintain solutioning templates, estimation models, and reusable content libraries.
- Contribute lessons learned and delivery feedback to continuously improve estimation accuracy and solution quality.
Service Offering Development
- Assist in developing and maintaining service catalogs, service descriptions, and standard offerings.
- Participate in improvement initiatives focused on solutioning quality, efficiency, consistency, scalability, and operational readiness.
- Analyze existing delivery approaches and identify opportunities for standardization, automation, and repeatability.
Customer Engagement
- Build trusted working relationships with internal and external stakeholders.
- Present solution concepts and recommendations to customers and partners with support from senior team members.
- Demonstrate professionalism in handling questions, objections, and changing customer requirements.
- Document meeting outcomes, action items, assumptions, and decisions to support solution development and project execution.
Required Qualifications
- 2+ years of experience in one or more of the following domains:
- Project Management
- Professional Services Delivery / Technical Consulting
- Service Operations
- Service Catalog Management
- Business Analysis
- Technical Account Management
- Minimum 1 year of customer‑facing experience.
- Proven ability to manage multiple work items across competing priorities.
- Strong analytical and problem‑solving skills.
- Experience gathering requirements and documenting business or technical needs.
- Ability to identify risks, assumptions, dependencies, exclusions, and open questions.
- Excellent written and verbal communication skills.
- Effective stakeholder management and collaboration skills.
- Proficiency with Microsoft Office and collaboration tools.
- Rapid learning ability for new technologies and service offerings.
- Skill in synthesizing information from multiple sources into concise recommendations and actionable solution documentation.
- Strong organizational skills to manage incomplete or ambiguous information and drive clarity through structured analysis.
Preferred Qualifications
- Professional Services background with experience supporting software implementation, migration, upgrade, modernization, or consulting engagements.
- Familiarity with project delivery methodologies (Agile, Scrum, Waterfall).
- Experience creating SOWs, proposals, implementation plans, service definitions, or customer‑facing project documentation.
- Experience participating in requirements gathering, discovery workshops, or scope‑definition activities.
- Technical background in enterprise software environments, including infrastructure, systems administration, security, database, monitoring, or application technologies.
- Exposure to mainframe environments (IBM Z, z/OS) and enterprise infrastructure platforms is a plus but not required.
- Experience with application modernization, security, performance, operations, monitoring, or storage practices within enterprise environments is preferred.
What You’ll Gain
At brighthush, your career trajectory will be shaped by:
- Mentorship & Coaching – Pairing with senior Solutioning engineers and industry experts to accelerate skill acquisition.
- Cross‑Functional Exposure – Rotations across Sales, Delivery, Product, and Support teams to broaden your perspective.
- Professional Development – Access to internal training, certifications, and conference sponsorships.
- Innovation Labs – Opportunities to experiment with emerging technologies and contribute to product innovation.
- Leadership Pathways – Clear progression tracks into Solutioning Lead, Delivery Manager, or Product Owner roles.
Work Environment & Culture
Our teams operate in a hybrid model that balances remote flexibility with collaborative in‑office hubs. We celebrate diversity, equity, and inclusion through employee resource groups, unconscious bias training, and transparent hiring practices. At brighthush, we believe that a vibrant, inclusive culture fuels creativity, drives performance, and creates lasting impact.
Compensation & Benefits
While specific figures vary by location and role, brighthush offers a comprehensive package that includes:
- Competitive base salary aligned with market benchmarks.
- Performance‑based bonuses tied to individual and team objectives.
- Equity options to share in the company’s growth.
- Health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Generous paid time off, parental leave, and flexible work arrangements.
- Wellness stipend covering gym memberships, mental health resources, and mindfulness programs.
- Continuous learning stipend for courses, certifications, and conferences.
- Employee assistance program and 24/7 counseling services.
How to Apply
Ready to shape the future of enterprise technology and deliver transformative solutions? Apply now to join the brighthush team and become part of a community that values curiosity, collaboration, and customer success.
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