About brighthush
brighthush is a global leader in manufacturing and supply‑chain solutions, blending cutting‑edge technology with a relentless focus on customer satisfaction. Our mission is to empower businesses worldwide with reliable, efficient, and scalable logistics services that accelerate growth and create lasting value. By championing innovation, sustainability, and operational excellence, we have earned the trust of a worldwide network of partners and customers who rely on us for high‑quality products and services.
As we expand our footprint, we’re looking for a motivated, detail‑oriented individual to join our Order Entry team as a Customer Service Specialist. This role is your launchpad into a rewarding career in supply chain, logistics, and customer experience management.
Why brighthush?
- Impactful Work: Your day‑to‑day contributions directly influence customer satisfaction, order accuracy, and overall operational efficiency.
- Growth Opportunities: We invest heavily in your professional development through structured training, mentorship, and clear career pathways.
- Collaborative Culture: Work alongside cross‑functional teams that value transparency, innovation, and teamwork.
- Competitive Compensation: We offer a comprehensive benefits package that includes health coverage, retirement plans, paid time off, and more.
- Diversity & Inclusion: brighthush celebrates diverse perspectives and is committed to creating an inclusive environment for all employees.
Role Overview
As a Customer Service Specialist – Order Entry, you will be the first line of support for our customers, distributors, and internal stakeholders. Your primary focus will be to ensure accurate, timely, and compliant order processing while maintaining exceptional service standards. You will become the linchpin that keeps the entire supply‑chain ecosystem moving smoothly.
Day‑in‑the‑Life
Imagine starting your day by reviewing the overnight order queue, verifying each purchase order against our ERP system, and flagging any discrepancies. You’ll collaborate with Sales, Accounting, and Warehouse teams to resolve issues, update shipping details, and confirm delivery schedules. Throughout the day, you’ll handle inbound inquiries via phone, email, and chat, providing real‑time status updates and ensuring every customer feels heard and valued.
Key Responsibilities
- Receive, review, proofread, and enter customer purchase orders received via EDI, DCS, email, and manual entry channels.
- Validate all order details—customer, product, pricing, quantity, delivery, shipping, and account information—to guarantee accuracy.
- Analyze system‑generated reports and electronic order queues to identify errors, duplicates, incomplete data, and other discrepancies.
- Communicate order status, discrepancies, and required actions clearly to customers, distributors, sales teams, and internal partners.
- Coordinate with Product Management, Sales, Quotes, Accounting, IT, Customer Service, Warehouse, and Logistics to resolve routine order‑entry issues.
- Perform routine order maintenance tasks such as schedule changes, quantity adjustments, cancellations, pricing requests, expedite requests, and shipping updates.
- Document all customer inquiries, order activity, decisions, and resolutions accurately in ERP, CRM, and related systems.
- Maintain customer‑specific order‑processing requirements, item cross‑reference data, and other account information within established controls.
- Respond to routine customer and sales inquiries via phone, email, chat, and other approved channels, providing accurate information and timely follow‑through.
- Support customer onboarding by gathering requirements, updating account information, coordinating assigned activities, and participating in customer discussions.
- Resolve routine issues by applying established policies, procedures, and job knowledge; identify root causes when practical and elevate non‑standard, high‑risk, or complex matters to the appropriate resource.
- Meet established accuracy, service, productivity, quality, and training expectations while managing assigned priorities and deadlines.
- Develop a working knowledge of products, customer requirements, business processes, policies, and systems through training, feedback, and on‑the‑job experience.
- Identify recurring issues and practical opportunities to improve order accuracy, customer experience, documentation, or workflow efficiency, and share recommendations with stakeholders.
- Support team objectives, special projects, knowledge sharing, and other related duties as assigned.
Essential Qualifications
- Associate degree in Business, Logistics, Supply Chain, or a related field.
- Up to two years of customer service, order processing, administrative support, or related experience.
- Foundational understanding of customer service and order‑processing practices.
- Strong attention to detail and business‑math skills.
- Effective written and verbal communication skills.
- Organizational, time‑management, and problem‑solving skills.
- Ability to follow established procedures and use sound judgment within defined parameters.
- Ability to work independently and collaborate effectively as part of a team.
- Proficiency with brighthush Word, Excel, and Outlook; ability to learn ERP, CRM, EDI, and related order‑management applications.
- Experience in a B2B customer service, order‑entry, distribution, or manufacturing environment is preferred.
Preferred Qualifications
- Experience with brighthush, brighthush, or other enterprise ERP systems.
- Knowledge of EDI standards (e.g., X12, EDIFACT) and data validation techniques.
- Familiarity with warehouse management systems (WMS) and logistics processes.
- Understanding of compliance regulations related to order processing and data security.
- Previous exposure to cross‑functional collaboration in a fast‑paced environment.
Skills & Competencies
- Analytical Thinking: Ability to dissect complex data sets and identify patterns.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Adaptability: Comfortable navigating changing priorities and evolving processes.
- Communication: Clear, concise, and professional communication across all channels.
- Team Player: Willingness to collaborate, share knowledge, and support peers.
- Tech Savvy: Quick learner of new software, tools, and technologies.
- Process Improvement: Proactive in identifying inefficiencies and proposing solutions.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you will have the opportunity to:
- Progress to a Senior Order Entry Specialist or Team Lead role.
- Transition into supply‑chain analytics, logistics coordination, or product management.
- Participate in cross‑functional projects that influence company strategy.
- Access continuous learning programs, including certifications in brighthush, Six Sigma, or Lean Manufacturing.
- Benefit from mentorship programs that pair you with experienced leaders.
Work Environment & Culture
Our workplace is a blend of collaborative spaces and flexible arrangements. You’ll enjoy:
- Modern, ergonomic workstations equipped with the latest technology.
- Open communication channels and regular team huddles.
- Inclusive culture that values diverse perspectives and encourages innovation.
- Flexible work schedules to support work‑life balance.
- Regular team‑building events, both virtual and in‑person.
Compensation & Benefits
While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Generous paid time off (PTO) and holiday schedule.
- Paid parental leave (up to 14 weeks for maternity and 6 weeks for paternity).
- Life insurance and short‑term/long‑term disability coverage.
- Employee assistance program and wellness initiatives.
- Professional development stipend and tuition reimbursement.
- Employee discount program on company products.
Essential Job Functions
- Must be able to work overtime as needed.
- Must be able to sit for up to four hours at a time and up to eight hours in a workday.
- Must be able to use a computer keyboard and mouse to perform data entry and related order‑processing activities.
- Must comply with company dress code guidelines.
- Punctuality and attendance must be maintained in accordance with company policies.
How to Apply
If you’re ready to join a dynamic team that values precision, customer focus, and continuous improvement, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role.
brighthush Commitment to Diversity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, or family medical or genetic information.
Special Accommodations
If you require special accommodations to access job openings or to apply for a position, please contact our HR team at HR@brighthush.com or call 717‑944‑1300 between 8 AM and 5 PM Eastern Standard Time, Monday–Friday.
Recruitment Policy
brighthush has an internal staffing department. Recruiters are directed not to contact brighthush employees directly to present candidates. We only accept unsolicited resumes from candidates who apply directly through our official channels. Any unsolicited resumes sent to brighthush will be considered brighthush property. brighthush will not pay a fee for any placement resulting from an unsolicited resume. Recruiters who submit unsolicited resumes will be considered referred by the recruiter at no cost. Recruiting vendor agreements must be in writing and signed by brighthush’s Head of People & Organization or their designee. No other brighthush employee is authorized to bind brighthush to any agreement regarding the placement of candidates by recruiters.
Join brighthush Today!
Take the next step in your career and become part of a company that values precision, innovation, and customer success. Apply now and help us shape the future of supply chain excellence.
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