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About brighthush
brighthush is a global leader in power generation, dedicated to delivering resilient, sustainable solutions that keep communities and businesses running when it matters most. With a legacy of innovation spanning decades, we empower our teams to design, manufacture, and support cutting‑edge products—from advanced gas turbines and hydroelectric generators to next‑generation renewable energy platforms. Every brighthush product is engineered to meet the highest standards of reliability, efficiency, and environmental stewardship, ensuring that our customers can trust us to power their operations safely and sustainably.
As we expand our footprint across North America, Europe, and Asia, we are building a dynamic, remote‑first workforce that thrives on curiosity, collaboration, and continuous improvement. If you are passionate about technology, customer success, and sustainable energy, brighthush offers a culture where your ideas can shape the next generation of clean power solutions.
Why This Role Matters
As a Customer Experience Technical Specialist on our Weekend Core team, you will be the frontline bridge between our cutting‑edge products and the customers who rely on them. Your expertise in troubleshooting, product testing, and data management will directly influence customer satisfaction, product reliability, and the overall reputation of brighthush. This entry‑level position offers a unique blend of technical challenge and customer interaction, making it an ideal launchpad for a career in technology support, product management, or customer success.
In a world where energy reliability is paramount, your role will help ensure that our customers experience minimal downtime, receive timely support, and feel confident in the technology that powers their operations. By mastering the intricacies of our equipment and building strong relationships with users, you will become an indispensable part of brighthush’s mission to deliver reliable, sustainable power solutions worldwide.
Key Responsibilities
- Resolve Customer Inquiries: Handle high‑volume, high‑impact customer tickets via phone, chat, and email, ensuring timely and accurate solutions.
- Technical Troubleshooting: Diagnose and resolve hardware and software issues on brighthush’s power generation equipment, using diagnostic tools and knowledge bases.
- Product Testing & Validation: Conduct systematic testing of new and existing products, documenting results and collaborating with engineering to refine designs.
- Data Entry & Documentation: Maintain precise records of customer interactions, troubleshooting steps, and resolution outcomes in our CRM system.
- Continuous Improvement: Identify recurring issues, propose process enhancements, and contribute to the creation of knowledge‑base articles.
- Team Collaboration: Work closely with cross‑functional teams—Engineering, Quality Assurance, and Sales—to ensure a seamless customer experience.
- Performance Analysis: Review ticket metrics, identify trends, and provide actionable insights to improve support efficiency and product quality.
- Customer Advocacy: Serve as the voice of the customer within the organization, ensuring their needs and feedback are reflected in product development and service strategies.
Essential Qualifications
- High school diploma or GED equivalent.
- Minimum 1 year of customer service or technical troubleshooting experience.
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Outlook and basic Microsoft Office Suite.
- Ability to work independently in a remote environment while maintaining high productivity.
- Adaptability to changing priorities and a willingness to learn new technologies.
- Basic understanding of electrical or mechanical systems is a plus.
Preferred Qualifications
- Experience with technical support for industrial or power‑generation equipment.
- Familiarity with CRM platforms.
- Basic understanding of electrical or mechanical systems.
- Previous exposure to remote work or distributed teams.
- Technical certifications such as brighthush A+ or equivalent.
- Knowledge of renewable energy technologies (solar, wind, hydro).
Skills & Competencies
- Problem‑Solving: Ability to analyze complex issues, identify root causes, and implement effective solutions.
- Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
- Attention to Detail: Accurate data entry and meticulous documentation.
- Time Management: Prioritize tasks, meet deadlines, and manage multiple tickets simultaneously.
- Collaboration: Work effectively with engineering, quality, and sales teams to resolve issues.
- Technical Aptitude: Quick learner who can grasp new tools, software, and product features.
- Communication: Clear, concise, and professional communication across all channels.
- Adaptability: Thrive in a fast‑paced, evolving environment.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Weekend Core representative, you will gain:
- Structured onboarding and mentorship from experienced engineers.
- Access to internal training programs covering product knowledge, technical troubleshooting, and customer success best practices.
- Opportunities to transition into senior support roles, product management, or field service engineering.
- Participation in cross‑functional projects that expose you to the full product lifecycle.
- Regular performance reviews and clear career pathways aligned with your goals.
- Exposure to emerging technologies such as IoT‑enabled monitoring, predictive maintenance, and AI‑driven diagnostics.
- Leadership development workshops and soft‑skill training to prepare you for future managerial roles.
Work Environment & Culture at brighthush
Our remote‑first culture empowers you to work from anywhere in Wisconsin—Pewaukee, Waukesha, or beyond—while staying connected through collaborative tools and weekly virtual huddles. We value:
- Flexibility: Weekend Core shifts allow you to balance work with personal commitments.
- Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
- Innovation: A culture that encourages experimentation and continuous improvement.
- Recognition: Regular shout‑outs, spot bonuses, and a transparent performance‑based reward system.
- Well‑being: Access to mental health resources, wellness programs, and a supportive community.
- Learning: Ongoing training, certifications, and knowledge sharing sessions.
Compensation & Perks
While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible holiday scheduling.
- Professional development stipend and tuition reimbursement.
- Employee wellness programs and mental health resources.
- Annual performance bonuses and incentive plans.
- Technology stipend for home‑office setup.
- Access to company‑wide learning platforms and industry conferences.
How to Apply
Ready to make a tangible impact on the future of sustainable energy? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer success. We encourage you to include a brief cover letter highlighting your passion for technology support and any relevant experience with industrial equipment.
Join brighthush Today
We’re excited to meet driven, customer‑focused individuals who thrive in a fast‑paced, technology‑driven environment. If you’re eager to learn, grow, and help power the world, we encourage you to apply now and become a vital part of brighthush’s mission to deliver reliable, sustainable power solutions worldwide.
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