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About brighthush
brighthush is a trailblazer in the automotive service industry, redefining the collision repair experience for millions of drivers across the United States. With a portfolio that spans high‑quality repair centers, luxury electric vehicle (EV) service hubs, and a growing network of state‑of‑the‑art facilities, brighthush has become synonymous with reliability, innovation, and a relentless focus on people. Our mission is simple: deliver superior service by putting people first—customers, employees, and partners alike. As a founder‑led, multi‑shop operator, we blend deep industry expertise with a culture of continuous improvement, ensuring every interaction is seamless, transparent, and customer‑centric.
Role Overview
As a Customer Experience Associate I, you will be the frontline ambassador of brighthush’s brand, orchestrating the entire customer journey from the first call to the final hand‑off. Your primary responsibility is to schedule appointments for collision repair and estimates while upholding the highest standards of accuracy, empathy, and efficiency. Operating in a high‑volume, performance‑driven call center environment, you will manage inbound and outbound communications, coordinate rental car reservations, and facilitate tow scheduling—all while maintaining a calm, professional demeanor.
Why This Role Matters
Every call you handle is an opportunity to reinforce brighthush’s reputation for excellence. By ensuring timely, accurate scheduling and delivering exceptional customer support, you directly influence customer satisfaction scores, repeat business, and brand advocacy. Your role is pivotal in turning a potentially stressful repair experience into a smooth, reassuring journey for our clients.
Key Responsibilities
- Schedule customer appointments for collision repair and estimates in strict accordance with established Standard Operating Procedures (SOPs).
- Professionally manage a high volume of inbound and outbound customer communications across phone, email, and chat.
- Assist customers with rental car reservations, tow scheduling, and other logistical needs.
- Demonstrate a strong sense of urgency while effectively managing daily workload and prioritizing tasks.
- Communicate with empathy, confidence, and professionalism in all customer interactions.
- Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
- Resolve customer concerns through active listening, problem‑solving, and effective use of internal resources.
- Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
- Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
- Safeguard customer and company information, maintaining confidentiality at all times.
- Maintain company‑issued equipment in proper working conditions and promptly report any issues.
- Consistently act in a manner that supports positive outcomes and high‑quality customer experience.
- Perform other duties as assigned to support the team and the organization.
Essential Qualifications
- High school diploma or GED.
- Minimum of 1 year of experience in a high‑volume call center environment.
- Strong verbal and written communication skills.
- Demonstrated empathy and active listening skills.
- Ability to multitask and manage competing priorities in a fast‑paced environment.
- Strong attention to detail and accuracy.
- Excellent time management and organizational skills.
- Self‑motivated with a strong work ethic and ability to learn quickly.
- Reliable modem and high‑speed internet meeting minimum requirements.
- Ability to navigate and multitask across multiple systems, including CRM software.
Preferred Qualifications
- Experience in the automotive or repair services industry.
- Knowledge of scheduling software and customer relationship management (CRM) tools.
- Previous exposure to performance‑based incentive programs.
- Familiarity with safety and compliance standards in the collision repair sector.
- Multilingual capabilities to serve a diverse customer base.
Skills & Competencies
- Customer‑centric mindset with a passion for service excellence.
- Strong analytical and problem‑solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Adaptability to new technologies and processes.
- Team collaboration and cross‑functional communication.
- Resilience under pressure and a positive attitude.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Associate I, you will have access to a comprehensive onboarding program, ongoing training modules, and mentorship from seasoned professionals. Successful performers can progress to:
- Senior Customer Experience Associate
- Team Lead or Supervisor roles
- Operations or Process Improvement positions
- Specialized roles in EV service or luxury repair management
Our career ladder is designed to reward dedication, innovation, and a commitment to the brighthush values of integrity, teamwork, and continuous improvement.
Work Environment & Company Culture
brighthush fosters a culture that blends flexibility with accountability. As a fully remote position, you will enjoy the freedom of working from a quiet, distraction‑free workspace while staying connected to a vibrant, collaborative team through daily huddles, virtual training sessions, and real‑time feedback loops. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance—ensuring that every associate feels valued, heard, and empowered to make a difference.
Compensation & Benefits
We offer a competitive base rate of $17.50 per hour, with the potential to earn up to $400 in monthly performance‑based bonuses tied to key operational and customer experience metrics. In addition to the base salary, you will receive:
- Medical, dental, and vision insurance plans.
- Group life and disability coverage.
- 401(k) retirement plan with company match.
- Paid holidays and flexible scheduling options.
- Employee referral bonus program.
- Access to continuous learning resources and professional development courses.
All benefits are subject to eligibility requirements and may be updated annually. We are committed to providing a comprehensive package that supports your health, financial security, and personal growth.
How to Apply
If you are passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and want to be part of a company that values people first, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about the opportunity to join brighthush.
Join brighthush – Where Every Call Counts
At brighthush, we’re not just fixing cars; we’re building trust, one conversation at a time. As a Customer Experience Associate I, you will play a critical role in shaping the journey of thousands of drivers, ensuring they feel heard, respected, and cared for throughout their repair experience. If you’re ready to bring your empathy, precision, and enthusiasm to a dynamic, growth‑oriented team, we can’t wait to meet you.
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