About Brighthush
Brighthush is a leading global life‑sciences organization that pioneers diagnostic and drug‑development solutions to transform patient care worldwide. With a relentless focus on innovation, quality, and patient outcomes, Brighthush empowers scientists, clinicians, and support teams to make a tangible difference in the lives of millions. Whether you’re a seasoned professional or just starting your career, Brighthush offers a collaborative, inclusive, and forward‑thinking environment where your contributions matter.
Why Join Brighthush?
At Brighthush, we believe that the best science is built on the best people. Our remote‑first culture gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant community of experts. You’ll enjoy:
- Competitive salary and comprehensive benefits
- Opportunities for continuous learning and professional development
- A culture that celebrates diversity, equity, and inclusion
- Impactful work that directly supports patient care and public health
Key Responsibilities
As a Brighthush Genetics Customer Service Support Representative, you will be the frontline advocate for our patients and partners. Your daily tasks will include:
- Answering inbound calls from patients, clinicians, and partners with professionalism and empathy.
- Resolving patient inquiries regarding test results, billing, and procedural information.
- Initiating payment plans and coordinating with finance to ensure timely and accurate settlements.
- Maintaining accurate, up‑to‑date records across multiple computer screens and systems.
- Collaborating with cross‑functional teams (Lab Operations, Billing, IT) to resolve complex issues.
- Adhering to regulatory standards and internal policies to protect patient privacy and data integrity.
- Continuously improving service processes through feedback and data analysis.
Essential Qualifications
- High school diploma or GED (or equivalent).
- Minimum of 1 year of customer service experience, preferably in a healthcare or technical environment.
- Strong verbal and written communication skills in English.
- Proficiency in navigating multiple computer screens and applications simultaneously.
- Accurate alpha‑numeric data entry with meticulous attention to detail.
- Team‑oriented mindset with a willingness to collaborate across departments.
- Basic understanding of healthcare terminology and billing processes is a plus.
Preferred Qualifications
- Experience in a genetics or laboratory setting.
- Knowledge of HIPAA regulations and patient privacy best practices.
- Familiarity with CRM or ticketing systems (e.g., Salesforce, Zendesk).
- Previous exposure to payment plan management or financial reconciliation.
- Multilingual abilities (any additional language beyond English) are highly valued.
Skills & Competencies
- Communication Excellence – Clear, concise, and compassionate communication with patients and colleagues.
- Problem‑Solving – Ability to analyze issues, identify root causes, and implement effective solutions.
- Technical Proficiency – Comfortable using multiple software platforms, data entry tools, and virtual collaboration tools.
- Time Management – Prioritize tasks, manage call volume, and meet performance metrics.
- Adaptability – Thrive in a fast‑paced, evolving environment with changing priorities.
- Customer‑Centric Mindset – Focus on delivering a positive experience for every patient interaction.
Career Growth & Learning Opportunities
Brighthush is committed to nurturing talent and providing clear career pathways. As a Customer Service Support Representative, you will have access to:
- Structured onboarding and mentorship programs.
- Regular performance reviews and goal‑setting sessions.
- Internal job boards and cross‑departmental projects.
- Professional development courses, certifications, and tuition reimbursement.
- Leadership training for high‑potential employees.
Whether you aspire to move into a specialist role, a managerial position, or a technical track, Brighthush offers the resources and support to help you achieve your goals.
Work Environment & Culture
Brighthush’s remote‑first model means you can work from anywhere in the United States, including Burlington, NC. We provide the tools and technology you need to stay connected, including:
- High‑speed internet stipend.
- Home‑office equipment allowance.
- Virtual collaboration platforms (Zoom, Teams, Slack).
- Regular virtual team‑building events and wellness initiatives.
Our culture is built on transparency, respect, and a shared commitment to patient care. We celebrate achievements, encourage open dialogue, and value diverse perspectives. At Brighthush, you’ll find a supportive community that empowers you to bring your best self to work every day.
Compensation & Benefits
Brighthush offers a competitive salary range of USD 36,920 – 43,680 per year for this full‑time, entry‑level position. In addition to base pay, you will receive:
- Generous paid time off (PTO) and holiday schedule.
- Health, dental, and vision insurance plans.
- Retirement plan with company match.
- Tuition reimbursement for approved courses and certifications.
- Employee assistance program and mental health resources.
- Flexible work hours and remote work options.
How to Apply
Ready to make a difference in patient care while advancing your career? Click the link below to submit your application and join the Brighthush family. We look forward to learning how your skills and passion align with our mission to improve health worldwide.
Apply for this job