About brighthush
brighthush is a trailblazing on‑demand manufacturing platform that delivers custom sheet‑metal and CNC machining solutions to a nationwide network of engineers, fabricators, and businesses. With a footprint that spans six state‑of‑the‑art facilities across Nevada, Kentucky, and Texas, we empower our customers to prototype, iterate, and scale their products faster than ever before. Our mission is simple: make high‑quality manufacturing accessible, reliable, and transparent for every project, no matter how big or small.
Why Join brighthush
At brighthush, we’re not just building a company; we’re reshaping the future of manufacturing. Our culture is built on four core pillars: reliability, accountability, quality, and continuous improvement. Every team member, from the production floor to the customer support desk, plays a vital role in delivering on that promise. If you thrive in a fast‑paced, collaborative environment and want to grow alongside a rapidly scaling organization, brighthush is the place for you.
Key Responsibilities
- Serve as the primary point of contact for customers across chat, email, and phone, guiding them from initial inquiry through order completion.
- Review customer drawings, specifications, and project requirements to recommend appropriate materials, processes, and product options.
- Generate accurate pricing and quotes using internal quoting systems, ensuring transparency and competitiveness.
- Identify manufacturability concerns early and propose alternatives that improve cost, lead time, or production outcomes.
- Maintain proactive, clear communication with customers, providing updates, resolving issues, and setting realistic expectations.
- Offer real‑time technical guidance over the phone, reviewing manufacturability questions and helping customers make informed decisions.
- Document all customer interactions accurately within our internal systems to ensure seamless follow‑through and visibility across teams.
- Collaborate closely with on‑site production teams to ensure customer objectives are understood and executed correctly.
- Develop deep knowledge of brighthush capabilities, materials, and processes to become a trusted advisor.
- Support internal teams by resolving technical questions or order issues that arise during production.
- Perform other related duties as assigned, contributing to continuous improvement initiatives.
Essential Qualifications
- Minimum 1 year of experience in a manufacturing or fabrication environment.
- Proficiency in reading and interpreting technical drawings and specifications.
- Strong verbal and written communication skills in English.
- Comfortable providing live customer support via phone in a fast‑paced environment.
- Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience.
- Comfortable using computer systems and learning proprietary software.
- Ability to work independently in a remote environment with minimal supervision.
- Dedicated, safe, confidential, and ergonomic home workspace.
- Ability to sit and work at a computer for extended periods.
- Proficiency with standard office equipment (computer, phone, etc.) for remote work.
Preferred Qualifications
- Experience reviewing CAD files or working with CNC or sheet‑metal processes.
- Background in customer support, e‑commerce, or retail environments.
- Familiarity with quoting systems or order management software.
- Knowledge of manufacturing standards such as ISO 9001 or AS9100.
Skills & Competencies
- Technical Acumen – Deep understanding of manufacturing processes, materials, and tooling.
- Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
- Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions.
- Communication – Clear, concise, and empathetic communication across multiple channels.
- Collaboration – Works seamlessly with cross‑functional teams, both remote and on‑site.
- Adaptability – Thrives in a dynamic environment where priorities can shift rapidly.
- Time Management – Manages multiple customer inquiries while meeting SLA targets.
Career Growth & Learning
At brighthush, we believe in investing in our people. As a Technical Customer Support Agent I, you’ll have the opportunity to:
- Progress to Senior Support Specialist or Technical Account Manager roles.
- Transition into production planning, quality assurance, or engineering support.
- Participate in cross‑training programs that cover advanced CNC machining, sheet‑metal fabrication, and supply‑chain logistics.
- Earn certifications in CAD, CAM, or manufacturing standards through our tuition reimbursement program.
- Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
Work Environment & Culture
Our remote, collaborative culture is built on trust, transparency, and continuous improvement. You’ll work with a distributed team that values:
- Consistent communication – Daily stand‑ups, weekly syncs, and real‑time chat channels keep everyone aligned.
- Organized processes – Standard operating procedures and knowledge bases ensure smooth handoffs.
- Inclusive mindset – Diverse perspectives are celebrated, and every voice is heard.
- Work‑life balance – Flexible scheduling (within Pacific Time shift) and generous paid time off help you recharge.
Compensation & Benefits
- Hourly Rate: $26.00 – $30.00 per hour, commensurate with experience.
- Health, Vision & Dental Insurance: Comprehensive plans covering you and your family.
- 401(k) Match: Up to 4% match to help you build your future.
- Paid Time Off: Generous PTO policy plus 6 company‑paid holidays.
- Tuition Reimbursement: Support for courses, certifications, and professional development.
- Paid Parental Leave: Flexible leave options for new parents.
- Short‑Term Disability: Coverage for unexpected health events.
- Monthly Internet Stipend: $50 per month to keep your home office connected.
- Employee Discounts: Exclusive savings on brighthush products and partner services.
Shift Schedule & Remote Work
This is a full‑time, remote position based on Pacific Time (PT). The required shift is Tuesday through Friday, 8:00 AM – 6:00 PM PT. We welcome applicants from all time zones, but the employee must be available to work during these hours.
How to Apply
Ready to join a company that’s redefining manufacturing? Submit your application today and become part of the brighthush team. Applications will be reviewed beginning 9/23, so we encourage you to apply early to secure your spot.
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