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About careeraxis
careeraxis is a global leader in immersive entertainment and cutting‑edge technology solutions. With a legacy of creating unforgettable experiences for millions of guests worldwide, careeraxis continuously invests in innovative telecom, audio‑visual (AV), and intelligent‑device ecosystems that power its iconic resorts, theme parks, and digital platforms. Our commitment to excellence, safety, and sustainability drives every project, and we are looking for passionate individuals who want to grow their careers while contributing to world‑class entertainment experiences.
Why This Role Matters
As an Entry‑Level Remote Customer Support Specialist within the Telecom Services & AV Technology Operations team, you will be the frontline guardian of careeraxis’s critical communication and media infrastructure. Your work ensures that the video, audio, and network systems that delight guests operate flawlessly, supporting everything from live shows to streaming services across our worldwide locations.
Key Responsibilities
- Service Delivery Management: Provide day‑to‑day operational support for careeraxis’s telecom services portfolio, ensuring compliance with service level agreements (SLAs) and internal standards.
- Technical Support: Deliver tier‑2 troubleshooting for video servers, AV hardware installations, network outages, and emergency blackout recovery, collaborating with the ServiceNow ticketing platform.
- Incident Response: Act as the primary point of contact for on‑site incidents, coordinating rapid resolution with field technicians, vendors, and internal stakeholders.
- Performance Reporting: Compile and present metrics on uptime, utilization, trends, and incident response times to senior leadership and operational teams.
- Network & Security Assurance: Verify that telecom networks meet both functional and security requirements, performing regular audits and supporting patch deployments.
- Inventory Management: Oversee the local distribution of consumables and spare parts, maintaining optimal stock levels for uninterrupted service delivery.
- Collaboration & Coordination: Work closely with the Resort Design Team, Facilities Management, Operations Support, and Digital Experience groups to align technology initiatives with business objectives.
- Vendor Management: Manage relationships with third‑party suppliers, ensuring timely delivery of equipment, firmware updates, and technical documentation.
- Continuous Improvement: Participate in root‑cause analysis, recommend process enhancements, and contribute to the development of best‑practice documentation.
Essential Qualifications
- Minimum 3 years of experience in the AV/Technology industry, with hands‑on exposure to video distribution, encoding, and intelligent‑device ecosystems.
- At least 3 years of networking troubleshooting and configuration experience, including familiarity with routing, switching, and VLAN management.
- Proficiency with Microsoft Office Suite, SAP Business Objects, and ServiceNow (or equivalent ITSM tools).
- Demonstrated knowledge of AV control platforms such as QSC, Crestron, Sonify, Synamedia, Genetec, and IOT devices.
- Strong understanding of enterprise‑grade video distribution technologies (IP Head‑End, RF QAM, transcoding workflows).
- Experience handling high‑availability environments, including blackout recovery and rapid incident mitigation.
- Solid grasp of network security principles, industry best practices, and compliance frameworks.
- Ability to analyze data using tools like Power BI, Splunk, SevOne, Zabbix, and Infoblox.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to non‑technical audiences.
- Flexibility to work weekends, nights, and on‑call rotations as required by operational demands.
Preferred Qualifications & Certifications
- Bachelor’s degree in Computer Engineering, Video Technology, Information Systems, or a related technical discipline.
- Professional certifications such as Cisco CCNA/CCNP, QSC, Synamedia, or other vendor‑specific credentials.
- Additional certifications in security (e.g., CompTIA Security+, CISSP) or ITIL/ITSM frameworks.
- Hands‑on experience with video encoding, streaming protocols (HLS, DASH), and content delivery networks (CDNs).
- Prior exposure to large‑scale entertainment or hospitality environments.
Core Skills & Competencies
- Technical Acumen: Ability to diagnose, troubleshoot, and resolve complex AV and network issues quickly and accurately.
- Analytical Thinking: Strong problem‑solving skills, with a data‑driven approach to incident analysis and performance optimization.
- Customer‑Centric Mindset: Commitment to delivering exceptional service experiences for internal and external stakeholders.
- Collaboration: Proven ability to work cross‑functionally with engineering, operations, facilities, and vendor teams.
- Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple incidents simultaneously.
- Adaptability: Willingness to learn new technologies, adapt to evolving processes, and thrive in a fast‑paced environment.
Career Growth & Learning Opportunities
careeraxis invests heavily in the professional development of its employees. In this role, you will have access to:
- Structured mentorship programs pairing you with senior engineers and project managers.
- Tuition reimbursement for industry‑relevant certifications and advanced degrees.
- Internal training labs equipped with the latest AV, networking, and streaming technologies.
- Opportunities to transition into specialized tracks such as Systems Engineering, Network Architecture, or Project Management.
- Participation in global technology roll‑outs, giving exposure to multi‑site implementations and large‑scale event productions.
Work Environment & Culture at careeraxis
Our remote workforce is supported by a collaborative, inclusive culture that values creativity, safety, and continuous improvement. Key cultural pillars include:
- Innovation First: We encourage every team member to propose ideas that enhance guest experiences and operational efficiency.
- Safety & Reliability: A relentless focus on maintaining secure, resilient systems that meet the highest industry standards.
- Diversity & Inclusion: A workplace where diverse perspectives are celebrated and every voice is heard.
- Work‑Life Harmony: Flexible scheduling, remote‑work allowances, and a supportive environment that respects personal commitments.
Compensation, Perks & Benefits
careeraxis offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, the package typically includes:
- Competitive Base Salary aligned with market benchmarks for entry‑level technical support roles.
- Performance‑Based Bonuses tied to individual and team achievements.
- Comprehensive Health Benefits – medical, dental, vision, and prescription coverage.
- Retirement Savings Plans – 401(k) with company matching contributions.
- Paid Time Off (PTO) – vacation, holidays, and sick leave.
- Remote‑Work Stipend covering home office equipment, high‑speed internet, and ergonomic accessories.
- Learning & Development – access to online courses, certification reimbursements, and internal workshops.
- Employee Assistance Programs (EAP) – confidential counseling, legal resources, and wellness initiatives.
- Wellness Programs – virtual fitness classes, mental‑health resources, and wellness challenges.
- Employee Discounts on careeraxis experiences, merchandise, and partner services.
How to Apply
If you are excited about joining a world‑renowned entertainment brand, thrive in a technology‑driven environment, and are ready to deliver exceptional support to critical AV and telecom systems, we want to hear from you. Click the link below to submit your application and begin your journey with careeraxis.
Apply Now – Become Part of the careeraxis Team!
Closing Statement
careeraxis is more than a workplace; it’s a community of innovators, storytellers, and technologists dedicated to creating magical moments for guests around the globe. By joining our Telecom Services & AV Technology Operations team, you will play a pivotal role in keeping those moments alive, safe, and unforgettable. Take the next step in your career—apply today and help shape the future of entertainment technology at careeraxis.
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