Entry-Level Remote Customer Service Representative | Benefits & Client Support
Company: AO | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Full-Time | Flexible Schedule
Experience: Entry Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided
Empower Families. Develop Your Skills. Build Your Career — All From Home.
Are you looking for an entry-level work-from-home career where you can use your people skills, help families, and create opportunities for professional and financial growth?
AO | Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Customer Service Representatives / Benefits Advisors.
You'll work directly with individuals and families through scheduled virtual appointments, answer questions, explain available benefit options, assist with enrollment, and provide ongoing client support.
This role combines customer service, member support, relationship building, benefits education, and consultative insurance sales.
No previous insurance experience is required.
We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.
✓ 100% Remote / Work From Home
✓ Entry Level – No Insurance Experience Required
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ No Lead Purchasing Required
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Incentives
✓ Renewal & Residual Income Opportunities
✓ Training & One-on-One Mentorship
✓ Leadership & Career Advancement Opportunities
Who We Are
AO operates within the American Income Division of Globe Life and has a long history of serving working families, including members of labor unions, associations, veterans, and their families.
Our representatives help clients better understand supplemental life, accident, and health insurance options while providing professional service before, during, and after enrollment.
Our virtual business model allows representatives to build their careers from home while remaining connected through modern technology, structured training, mentorship, coaching, and team collaboration.
Our culture emphasizes service, integrity, accountability, professional development, and performance-based growth.
What You'll Do
As a Remote Customer Service Representative / Benefits Advisor, you'll serve as a trusted resource for prospective and existing clients.
🤝 Customer Service & Member Support
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning more about available benefits
Ask questions to understand each client's needs and priorities
Answer questions clearly, professionally, and accurately
Provide personalized service throughout the client experience
Maintain consistent communication and follow-up
Build long-term relationships based on trust and professionalism
Maintain accurate digital client records and documentation
🛡️ Benefits Education & Enrollment
Once appropriately licensed, you'll:
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and benefit choices
Conduct needs-focused benefit reviews
Provide personalized recommendations based on client needs
Guide eligible clients through applications and enrollment
Assist with required documentation and beneficiary information
Help clients understand the coverage they select
❤️ Ongoing Client Service
Your relationship with clients continues after enrollment.
Responsibilities may include:
Conducting applicable policy and benefit reviews
Assisting with beneficiary updates
Answering policy-related questions
Providing ongoing client support
Helping clients navigate appropriate service and claims resources
Maintaining accurate follow-up records
Building long-term client relationships
📞 Qualified Client Opportunities – No Traditional Cold Calling
Rather than purchasing leads or relying on traditional cold prospecting, representatives connect with qualified client opportunities, including individuals and families who have requested information regarding available benefits.
This allows you to focus on:
Connecting → Understanding Needs → Educating → Recommending → Enrolling → Supporting
No lead purchasing is required.
🏠 100% Remote / Work From Home
Build your career from home while serving clients virtually.
Your work environment may include:
Virtual client appointments
Zoom meetings
Phone consultations
Online training
Digital enrollment systems
Remote coaching and mentorship
Virtual team collaboration
There's no daily commute, but successful remote representatives understand that flexibility also requires self-discipline, organization, accountability, and consistent effort.
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity rather than an hourly or salaried customer service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives
Recognition programs
Additional performance-based rewards
Uncapped Commission Potential
There is no predetermined earnings cap on commission-based production. High-performing representatives may have the opportunity to build significant income based on their production and results.
Individual earnings vary significantly based on activity, production, consistency, and performance. No specific income level, including $100,000 annually, is guaranteed.
📚 No Insurance Experience? We'll Train You.
Previous insurance experience is not required.
We provide training and professional development that may include:
Structured virtual onboarding
Insurance licensing guidance
Product and benefits education
Customer service training
Consultative sales development
Client communication techniques
Virtual presentation skills
Enrollment systems and procedures
One-on-one mentorship
Weekly coaching
Professional development workshops
Leadership training
You'll have opportunities to develop transferable skills in customer service, communication, relationship management, organization, sales, problem-solving, presentation, and leadership.
🎓 Insurance Licensing
You do not need to already hold an insurance license to apply.
Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.
Licensing guidance and support are provided.
🤝 Professional & Union Support
Qualifying representatives may have access to professional representation and support through OPEIU Local 277, where applicable.
Additional qualifying programs may include:
Company-supported life insurance
Medical insurance reimbursement
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Recognition programs
Eligibility and qualification requirements may apply.
📈 Career & Leadership Development
This opportunity is designed for individuals interested in more than simply an entry-level position.
Representatives who demonstrate strong performance, consistency, initiative, and leadership potential may have opportunities to develop into:
Benefits Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership
Development opportunities may include:
Client relationship management
Training and mentorship
Team development
Coaching
Performance management
Business development
Leadership
Advancement is based on performance and development—not simply tenure.
Leadership opportunities are earned and are not guaranteed.
🏆 Recognition & Performance Incentives
Strong performance may qualify representatives for additional opportunities such as:
Performance bonuses
Achievement awards
Leadership recognition
Professional conferences
Team events
Incentive travel opportunities
Contests and performance rewards
Additional career advancement opportunities
All incentives are subject to applicable performance and qualification requirements.
Who We're Looking For
You may be a strong fit if you demonstrate:
Excellent verbal and written communication skills
Strong customer service and interpersonal abilities
Active listening and relationship-building skills
Positive and professional attitude
Self-motivation and personal accountability
Strong organizational and time-management abilities
Dependability and attention to detail
Problem-solving and critical-thinking skills
Comfort working independently from home
Ability to collaborate within a virtual team
Basic computer proficiency
Comfort using Zoom and web-based technology
Coachability and openness to feedback
Goal-oriented and performance-driven mindset
Commitment to ethical, client-focused service
Experience That Transfers Well
Previous insurance experience is not required.
Experience in these areas may be especially helpful:
Customer Service • Member Services • Client Relations • Call Centers • Healthcare • Retail • Hospitality • Education • Administrative Support • Banking • Financial Services • Account Management • Sales • Military Service • Recruiting • Leadership
Entry-level candidates, recent graduates, and career changers are encouraged to apply.
We value communication skills, professionalism, work ethic, coachability, and potential as much as previous experience.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
Virtual Interview Process
Qualified applicants will complete a brief career overview covering:
Position responsibilities
Customer service and client expectations
Commission-based compensation
Client opportunity system
Insurance licensing requirements
Training and mentorship
Career advancement opportunities
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
Ready to Start Your Remote Career?
If you're looking for an entry-level work-from-home opportunity where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.
Apply today to be considered for our Entry-Level Remote Customer Service Representative / Benefits Advisor opportunity with AO | Globe Life.
Work From Home. Serve Families. Develop Your Skills. Build Your Future. 🚀
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