---
About brighthush
brighthush is a boutique studio that redefines the art of celebration. From intimate weddings and milestone events to unforgettable destination experiences, we blend creativity, meticulous planning, and heartfelt service to craft moments that resonate long after the last dance. Our mission is simple: to turn every client’s vision into a seamless, joyous reality. With a culture rooted in collaboration, innovation, and a passion for storytelling, brighthush invites you to join a team that values every detail, celebrates diversity, and empowers each member to grow both personally and professionally.
Why This Role is a Game Changer
As a Remote Customer Experience Associate, you’ll be the first point of contact for our clients, the guardian of their timelines, and the invisible hand that ensures every event runs like a well‑orchestrated symphony. This position is perfect for anyone who thrives on building relationships, loves organization, and wants to be part of a company that turns dreams into reality—all while working from the comfort of your own space.
Key Responsibilities
- Client Communication: Engage with clients via email, chat, and video calls, providing timely, professional, and personalized responses.
- Scheduling & Coordination: Manage calendars, book appointments, and synchronize timelines across multiple stakeholders to keep events on track.
- Event Detail Management: Assist in gathering and organizing event logistics—venue confirmations, vendor contracts, décor plans, and guest lists—to create a comprehensive master schedule.
- Record Keeping: Maintain accurate, up‑to‑date client files in our CRM, ensuring data integrity and easy retrieval for the team.
- Seamless Support: Anticipate client needs, troubleshoot issues, and provide proactive solutions to guarantee a flawless experience.
- Team Collaboration: Work closely with planners, designers, and marketing specialists to align on project goals and deliverables.
- Process Improvement: Identify bottlenecks, suggest workflow enhancements, and contribute to the continuous refinement of our client service protocols.
Essential Qualifications
- Excellent written and verbal communication skills—capable of conveying complex information in a clear, friendly tone.
- Strong organizational mindset with the ability to juggle multiple tasks and deadlines simultaneously.
- Professional demeanor and a genuine client‑first attitude.
- Self‑motivated and comfortable working independently in a fully remote environment.
- Basic proficiency with online tools (Google Workspace, Microsoft Office, Zoom, Slack, and CRM platforms).
- Experience in event planning, hospitality, or customer service is a plus but not required.
Preferred Qualifications
- Prior remote work experience or familiarity with virtual collaboration tools.
- Knowledge of wedding or event industry terminology and best practices.
- Experience with project management software (Asana, Trello, Monday.com).
- Multilingual abilities—any additional language skills are highly valued.
Skills & Competencies for Success
- Attention to Detail: Spotting small inconsistencies before they become big issues.
- Time Management: Prioritizing tasks to meet tight deadlines without compromising quality.
- Problem‑Solving: Turning challenges into opportunities for improvement.
- Adaptability: Thriving in a fast‑paced, ever‑evolving event landscape.
- Team Spirit: Collaborating effectively across departments and time zones.
- Tech Savvy: Quickly learning new platforms and troubleshooting basic technical hiccups.
Career Growth & Learning Opportunities
At brighthush, we believe that every role is a stepping stone. As a Customer Experience Associate, you’ll:
- Gain hands‑on exposure to all facets of event planning—from concept to execution.
- Participate in monthly knowledge‑sharing sessions with senior planners and designers.
- Access a curated library of industry resources, webinars, and certification courses.
- Be considered for internal promotions to roles such as Event Coordinator, Project Manager, or Client Relations Lead.
- Receive mentorship from seasoned professionals who are passionate about nurturing talent.
Work Environment & Company Culture
brighthush is a fully remote, flexible‑work‑style company that values work‑life harmony. Our culture is built on:
- Collaboration: Regular virtual huddles, open channels for feedback, and a shared commitment to client success.
- Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
- Creativity: Encouraging innovative ideas that push the boundaries of event design.
- Transparency: Clear communication of company goals, performance metrics, and career pathways.
- Support: Comprehensive onboarding, ongoing training, and a dedicated HR partner to address any concerns.
Compensation, Perks, and Benefits
While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:
- Health, dental, and vision insurance (for you and your dependents).
- Flexible paid time off and a generous holiday calendar.
- Professional development stipend for courses, conferences, or certifications.
- Equity or profit‑sharing options for long‑term contributors.
- Monthly wellness allowance (gym memberships, meditation apps, or fitness classes).
- Access to a virtual coworking space and occasional in‑person retreats.
How to Apply
Ready to bring your passion for client service to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to learn how your unique skills and experiences can help us elevate every celebration we craft.
Apply for this job