About brighthush
brighthush is a leading global native advertising platform that empowers brands to connect with local audiences at scale. Leveraging cutting‑edge technology and data‑driven insights, we help our partners craft engaging, context‑aware campaigns that resonate across diverse markets. Our mission is to make advertising smarter, more transparent, and more effective for everyone—from small businesses to Fortune 500 companies. At brighthush, we believe that technology should serve people, not the other way around, and we’re constantly pushing the boundaries of what’s possible in the digital advertising ecosystem.
Why Join brighthush?
When you become part of brighthush, you’re not just filling a role—you’re stepping into a culture of innovation, collaboration, and continuous learning. We value curiosity, resilience, and a passion for solving real‑world problems. Our remote‑first environment means you can work from anywhere in Ukraine while staying connected to a vibrant, global team. We invest heavily in professional development, offering mentorship, training programs, and access to industry conferences. If you’re eager to grow your technical skill set, build a career in tech support, and make a tangible impact on millions of users worldwide, brighthush is the place for you.
Role Overview
As a Junior Customer Support Engineer at brighthush, you will be the first line of defense for our global customer base. You’ll troubleshoot technical issues, investigate product bugs, and collaborate with engineering, product, and quality assurance teams to deliver swift, effective solutions. Your strong foundation in Linux, MySQL, and web technologies will enable you to diagnose complex problems and guide customers toward resolution. This role is ideal for recent graduates or early‑career professionals who are passionate about technology, enjoy problem‑solving, and thrive in a fast‑paced, customer‑centric environment.
Key Responsibilities
- Provide first‑tier technical support to customers via ticketing systems, chat, and email.
- Investigate, reproduce, and document product issues across multiple platforms.
- Debug and troubleshoot integrations with third‑party services, APIs, and web components.
- Collaborate with engineering and product teams to prioritize and resolve bugs.
- Maintain detailed, accurate records of support interactions and solutions.
- Contribute to the creation and upkeep of knowledge‑base articles and internal documentation.
- Participate in on‑call rotations and emergency incident response as needed.
- Advocate for customer needs and provide feedback to product and engineering teams.
Essential Qualifications
- Proficiency in Linux shell scripting and command‑line tools.
- Solid understanding of relational databases, especially MySQL.
- Experience with bug‑tracking systems such as Youtrack or Jira.
- Working knowledge of HTML5, CSS3, and JavaScript fundamentals.
- Familiarity with RESTful APIs and basic HTTP concepts.
- Intermediate English proficiency (reading, writing, speaking) and native Ukrainian.
- Strong analytical and problem‑solving skills.
- Excellent communication skills, both written and verbal.
Preferred Qualifications
- Experience with additional programming languages (Python, Go, Node.js, or similar).
- Background in cloud platforms (AWS, GCP, Azure) or containerization (Docker, Kubernetes).
- Knowledge of web performance optimization and security best practices.
- Prior experience in a SaaS or advertising technology environment.
- Certifications in Linux administration or database management.
Skills & Competencies
- Technical troubleshooting and root‑cause analysis.
- Customer‑centric mindset with a focus on delivering high‑quality support.
- Ability to work independently and as part of a distributed team.
- Time‑management skills to handle multiple tickets and priorities simultaneously.
- Adaptability to rapidly changing product features and customer needs.
- Proactive communication—keeping stakeholders informed throughout the resolution process.
Tools & Technologies
Throughout your tenure, you will work with a suite of modern tools that power our platform:
- Operating System: Linux (Ubuntu, CentOS)
- Database: MySQL, MariaDB
- Bug Tracking: Youtrack, Jira
- Web Technologies: HTML5, CSS3, JavaScript (ES6+)
- API Interaction: RESTful services, cURL, Postman
- Collaboration: Slack, Confluence, GitHub
- Optional: Docker, Kubernetes, AWS CLI, Terraform
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Junior Customer Support Engineer, you’ll have a clear pathway to advance into:
- Senior Customer Support Engineer – deeper technical responsibilities and mentorship roles.
- Technical Support Lead – managing a team, shaping support processes, and influencing product direction.
- Product or Engineering roles – leveraging your customer‑facing experience to drive product improvements.
We provide access to internal training programs, external certifications, and a generous budget for conferences and workshops. Your growth is our priority, and we’ll work with you to create a personalized development plan.
Work Environment & Culture
brighthush’s remote‑first culture means you’ll collaborate with colleagues across time zones while enjoying the flexibility to work from home or a local co‑working space. We foster an inclusive, supportive atmosphere where ideas are valued and innovation thrives. Regular virtual town halls, hackathons, and informal “coffee chat” sessions keep the team connected and energized. Our leadership team is approachable, and we maintain an open‑door policy—virtually speaking—so you can always share feedback or ask questions.
Compensation & Benefits
While specific salary figures vary based on experience and location, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with market rates for entry‑level tech support roles in Ukraine.
- Performance‑based bonuses and annual reviews.
- Health and wellness benefits, including medical insurance and mental‑health resources.
- Flexible working hours and a fully remote setup.
- Paid time off, sick leave, and public holiday coverage.
- Professional development stipend and access to online learning platforms.
- Team‑building events, virtual happy hours, and community outreach initiatives.
How to Apply
Ready to take the next step in your career? Submit your application through our careers portal or send your résumé and a brief cover letter to careers@brighthush.com. In your cover letter, highlight your experience with Linux, MySQL, and any relevant bug‑tracking or API work. Tell us why you’re excited about joining brighthush and how you can contribute to our mission of transforming digital advertising.
Closing Statement
At brighthush, we’re building more than a platform—we’re building a community of innovators who are passionate about making technology work for people. As a Junior Customer Support Engineer, you’ll be at the heart of that mission, ensuring our customers receive the best possible experience while sharpening your technical expertise. If you’re eager to learn, collaborate, and grow in a dynamic, remote environment, we want to hear from you. Apply today and help shape the future of native advertising with brighthush.
Apply for this job