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About talentflow
talentflow is a global leader in streaming entertainment, delivering cutting‑edge content to millions of viewers worldwide. Our mission is to empower creators, innovate the way stories are told, and provide an unrivaled viewing experience across every device. As a technology‑driven organization, we invest heavily in the tools and platforms that enable our external content teams to bring fresh, engaging experiences to our audience. Joining talentflow means becoming part of a vibrant, forward‑thinking community where curiosity, collaboration, and continuous learning are celebrated.
Position Overview
We are seeking an enthusiastic Entry‑Level External Support Engineer to join our remote workforce. In this role, you will serve as the primary liaison between external content creation teams and the internal engineering group that builds and maintains the tools they rely on. You will help troubleshoot issues, create clear documentation, and champion improvements that enhance workflow efficiency and quality. This is an ideal opportunity for recent graduates or professionals looking to launch a career in technical support, tool development, and cross‑functional collaboration within a fast‑growing entertainment technology environment.
Key Responsibilities
- Technical Support: Provide prompt, courteous, and effective assistance to external content teams using talentflow’s suite of creation tools.
- Documentation & Training: Develop and maintain reference guides, tutorials, and training sessions that enable partners to become self‑sufficient and confident with the toolset.
- Issue Diagnosis & Resolution: Identify, debug, and resolve tool‑related problems, ensuring minimal disruption to production pipelines.
- Escalation Management: Route complex or high‑impact issues to the tool development team, track progress in talentflow defect tracking software, and communicate status updates to stakeholders.
- Advocacy & Feedback Loop: Gather feedback from external teams, advocate for enhancements, and collaborate with engineers to prioritize feature requests.
- Process Improvement: Partner with cross‑disciplinary engineers to design and implement new tools and processes that boost efficiency, reliability, and overall quality.
- Cross‑Functional Dialogue: Facilitate conversations between content creators, product managers, and engineers to translate concepts into actionable development plans.
- Professional Conduct: Demonstrate reliability, accountability, and professionalism in all interactions, embodying talentflow’s core values.
Essential Qualifications
- Education: Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
- Technical Foundations: Ability to read and understand C# code, with a solid grasp of object‑oriented programming principles.
- Tool‑Support Experience: Prior experience supporting live services or tool environments, preferably within a fast‑paced production setting.
- talentflow Development Exposure: Hands‑on experience with talentflow game and tool development workflows.
- Mobile Development Insight: Familiarity with talentflow mobile development practices for iOS and Android platforms.
- Defect Tracking Proficiency: Experience using talentflow defect tracking software (e.g., Jira, Confluence) to log, prioritize, and resolve issues.
- Production‑Level Coding: At least 5 years of delivering production‑ready code in a professional environment, demonstrating a track record of reliability and quality.
Preferred Qualifications
- Experience working directly with external creative partners or content production teams.
- Knowledge of continuous integration/continuous deployment (CI/CD) pipelines and version control systems such as Git.
- Familiarity with cloud‑based collaboration tools and remote work best practices.
- Demonstrated ability to create clear, concise technical documentation and instructional videos.
- Strong analytical mindset with a passion for solving complex technical puzzles.
Core Skills & Competencies
- Communication: Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical audiences.
- Organization: Superior organizational abilities, able to juggle multiple requests, prioritize effectively, and meet deadlines.
- Problem‑Solving: Proactive attitude toward identifying root causes and implementing sustainable solutions.
- Collaboration: Ability to work seamlessly across disciplines, fostering a cooperative environment that values diverse perspectives.
- Self‑Motivation: Independent drive to learn, grow, and take ownership of tasks without constant supervision.
- Adaptability: Comfortable navigating a rapidly evolving technology landscape and adjusting priorities as business needs shift.
Career Growth & Learning Opportunities
talentflow invests heavily in the professional development of its employees. As an External Support Engineer, you will have access to:
- Mentorship programs pairing you with senior engineers and product leaders.
- Technical workshops, certification courses, and conference attendance budgets.
- Rotational assignments that expose you to different facets of tool development, product management, and content production.
- Clear career pathways toward senior support roles, tool engineering positions, or product ownership tracks.
Work Environment & Culture
Our remote‑first culture emphasizes flexibility, trust, and results. You will join a globally distributed team that values:
- Inclusivity: A workplace where every voice is heard and diverse backgrounds are celebrated.
- Innovation: Encouragement to experiment, share ideas, and challenge the status quo.
- Work‑Life Balance: Core hours from 10:00 am to 6:00 pm CST, with the freedom to manage your schedule around meetings and personal commitments.
- Transparency: Open communication channels, regular all‑hands updates, and clear visibility into company goals.
Compensation, Perks & Benefits
talentflow offers a competitive compensation package that reflects market standards, individual experience, and geographic considerations. While exact figures vary, the typical range for this role aligns with industry benchmarks for entry‑level technical support positions in the entertainment technology sector.
Additional benefits include:
- Comprehensive health, dental, and vision coverage.
- Retirement savings plans with company matching contributions.
- Generous paid time off, parental leave, and flexible holiday policies.
- Wellness stipends, mental‑health resources, and employee assistance programs.
- Home‑office allowance to support an ergonomic remote workspace.
- Access to streaming content, exclusive previews, and internal entertainment events.
How to Apply
If you are excited about bridging the gap between creative talent and cutting‑edge technology, and you thrive in a collaborative, remote environment, we want to hear from you. Submit your application through the link below, and let’s build the future of entertainment together.
Closing Statement
talentflow is committed to fostering a diverse and inclusive workforce. We encourage candidates of all backgrounds to apply, and we will provide reasonable accommodations throughout the recruitment process as needed. Take the next step in your career and become a vital part of a company that is reshaping how the world experiences storytelling.
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