Job Description:
• Answer Nova participant services line phone calls and emails
• Work directly with participants and clients to initiate requests through recordkeeper sites
• Answer questions related to pending requests
• Establish working relationships with vendors and plan sponsors
• Provide data entry assistance for the Distribution Department
• Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
• Perform other related duties as required
Requirements:
• Bachelor’s degree required
• Must successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates
• Must work from USA and be authorized to work for any US employer
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Superior organizational and coordination skills
• Flexibility, adaptability, and ability to multi-task
• Coachable and committed to professional development
• Bilingual speaking is a plus
• Experience in a customer service or call center setting a plus but not required
Benefits:
• Paid training will be provided
• We will supply all necessary computer equipment