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About brighthush
brighthush is a forward‑thinking, nonprofit organization dedicated to transforming children’s mental health and wellness across inpatient and outpatient settings. With a mission rooted in compassion, evidence‑based care, and community partnership, brighthush leverages data and technology to drive better outcomes for young patients and their families. Our team is composed of passionate professionals who thrive on collaboration, continuous learning, and a shared commitment to making a measurable difference in the lives of those we serve.
Role Overview
We are seeking an enthusiastic Customer Experience Analyst to join our Data and Analytics team. In this role, you will be the bridge between frontline care teams and the strategic leadership that shapes our services. You will collect, analyze, and present data that informs quality improvement initiatives, patient satisfaction programs, and operational efficiencies. If you are a data‑savvy, people‑centric professional who enjoys turning raw numbers into actionable insights, this is the opportunity for you.
Why This Position Matters
At brighthush, every data point tells a story about a child’s journey, a family’s experience, or a care team’s workflow. Your analyses will directly influence policy changes, training programs, and resource allocation. You will also conduct care calls, engaging with patients and families to gather qualitative feedback that complements your quantitative findings. Your work will help us create a more responsive, patient‑centered environment that aligns with our core values of empathy, excellence, and equity.
Key Responsibilities
- Data Collection: Design, administer, and manage surveys using Qualtrics; extract and clean data from Electronic Health Records (EHR) and other internal systems; maintain accurate, up‑to‑date databases.
- Data Analysis: Apply statistical techniques to identify trends, gaps, and opportunities; create dashboards and visualizations that communicate findings to stakeholders.
- Insight Presentation: Prepare concise, compelling reports and presentations for clinical leaders, executives, and community partners; translate complex data into clear, actionable recommendations.
- Care Calls: Conduct structured phone or video interviews with patients, families, and staff to gather qualitative insights; document findings and integrate them with quantitative data.
- Process Improvement: Collaborate with cross‑functional teams to implement data‑driven changes; monitor outcomes and iterate on solutions.
- Compliance & Quality: Ensure all data handling complies with HIPAA, GDPR, and internal privacy policies; maintain audit trails and documentation.
Essential Qualifications
- Bachelor’s degree in Data Science, Computer Science, Social Services, Psychology, or a related field.
- Minimum of 1 year of experience in data collection, analysis, or a related role.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and Qualtrics.
- Strong analytical skills with the ability to interpret complex datasets and identify actionable insights.
- Excellent written and verbal communication skills; ability to present findings to diverse audiences.
- Valid driver’s license and auto insurance (required for occasional on‑site visits).
- Age 21 or older.
Preferred Qualifications
- Experience with Electronic Health Record (EHR) systems and healthcare data standards.
- Knowledge of statistical software such as SPSS, SAS, or R.
- Background in healthcare, mental health, or social services.
- Experience conducting care calls or patient interviews.
- Familiarity with data visualization tools like Tableau or Power BI.
- Demonstrated ability to work independently and manage multiple projects simultaneously.
Skills & Competencies
- Analytical Thinking: Ability to dissect complex problems and synthesize data into clear conclusions.
- Communication: Skilled at translating technical findings into layperson language for stakeholders.
- Customer‑Centric Mindset: Passion for improving patient and family experiences.
- Collaboration: Comfortable working with clinicians, administrators, and external partners.
- Adaptability: Thrives in a fast‑moving, mission‑driven environment.
- Ethical Judgment: Adheres to privacy regulations and maintains data integrity.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Analyst, you will:
- Progress to senior analyst or data science roles within the organization.
- Take on leadership responsibilities for cross‑departmental projects.
- Participate in mentorship programs with senior leaders in data analytics and clinical operations.
- Attend industry conferences, webinars, and training sessions to stay current on best practices.
- Contribute to research publications and case studies that showcase our impact.
Work Environment & Culture
brighthush offers a flexible, remote work model with optional on‑site collaboration in St. Louis or Webster Groves. Our culture is built on:
- Inclusivity: A diverse workforce that values every voice.
- Transparency: Open communication channels and regular feedback loops.
- Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
- Well‑Being: Comprehensive wellness programs, mental health resources, and work‑life balance initiatives.
- Community Impact: Opportunities to volunteer, partner with local schools, and engage in outreach.
Compensation & Benefits
While specific figures are tailored to experience and market conditions, brighthush offers a competitive salary package that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with employer match.
- Paid time off, sick leave, and parental leave.
- Professional development stipend and tuition reimbursement.
- Flexible work hours and remote work options.
- Employee assistance program and mental health support.
How to Apply
Ready to make a tangible difference in children’s mental health? Submit your application through the link below. We look forward to reviewing your experience and discussing how you can contribute to brighthush’s mission.
Closing Statement
At brighthush, your analytical expertise will shape the future of pediatric mental health care. Join us to turn data into compassion, insight into action, and hope into reality. If you are driven by purpose, eager to learn, and ready to collaborate with a team that values every contribution, we encourage you to apply today.
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