About brighthush and the Future of Health Data
At brighthush, we are redefining how healthcare decisions are made by harnessing the power of data. Our mission is simple yet ambitious: to ensure that every clinical, research, and policy decision is informed by the most accurate, timely, and relevant health information available. By building the largest, most diverse health data network in the United States, we enable life‑science companies, government agencies, and payers to unlock insights that improve patient outcomes, reduce costs, and accelerate medical innovation.
Our platform is built on a foundation of trust, security, and compliance. We partner with leading pharmaceutical firms, academic institutions, and public health organizations to provide secure, de‑identified data exchanges that respect patient privacy while delivering actionable intelligence. As a remote, high‑volume call center team, you will be the frontline of this ecosystem, ensuring that data requests are processed accurately and efficiently.
Why Join brighthush?
- Impactful Work – Every call you handle directly supports the flow of critical health data that drives research breakthroughs and better patient care.
- Remote Flexibility – Work from anywhere in the U.S. with a stable internet connection and a comfortable home office setup.
- Growth Opportunities – Start as a CPC Processor I and progress to senior support roles, data analyst positions, or project management tracks within brighthush.
- Comprehensive Training – Receive a structured onboarding program, live shadowing with a seasoned mentor, and ongoing skill‑building workshops.
- Competitive Compensation – Earn between $15.00 and $18.32 per hour, with potential for overtime and performance bonuses.
- Full Benefits Package – Enjoy paid time off, health, vision, and dental coverage, a 401(k) plan, tuition assistance, and more.
- Inclusive Culture – We celebrate diversity, champion equity, and foster an environment where every voice is heard.
Key Responsibilities
As a CPC Processor I Customer Support Specialist, you will be the first point of contact for patients, insurance companies, and attorneys seeking medical record status updates. Your role involves:
- Answering inbound calls and responding to emails in a professional, courteous manner.
- Processing medical record requests accurately and efficiently using our multi‑platform system.
- Documenting all interactions and status updates across two computer monitors to maintain data integrity.
- Collaborating with internal teams (e.g., data governance, compliance, and IT) to resolve complex queries.
- Adhering to strict privacy and security protocols to protect patient information.
- Maintaining a high level of call volume while ensuring quality and compliance standards are met.
- Participating in continuous improvement initiatives to streamline workflows and enhance customer satisfaction.
Essential Qualifications
We are looking for candidates who bring the following:
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1 year of customer service or call center experience, preferably in healthcare or data services.
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Comfortable working in a fast‑paced, high‑volume environment.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Basic understanding of HIPAA and data privacy principles is a plus.
Preferred Qualifications
These additional qualifications will set you apart:
- Experience with dual‑monitor setups and complex data entry tasks.
- Knowledge of electronic health record (EHR) systems or health data platforms.
- Previous exposure to medical billing or coding processes.
- Familiarity with call center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
- Experience in a remote work setting with self‑discipline and strong time‑management.
Skills & Competencies
Success in this role requires a blend of technical and soft skills:
- Technical Proficiency – Comfortable navigating multiple software applications simultaneously.
- Analytical Thinking – Ability to interpret data requests and troubleshoot discrepancies.
- Customer‑Centric Mindset – Passion for delivering exceptional service and building trust.
- Adaptability – Quick to learn new processes and adjust to evolving priorities.
- Team Collaboration – Works effectively with cross‑functional teams across time zones.
- Problem‑Solving – Proactively identifies issues and recommends solutions.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a CPC Processor I, you will have a clear career ladder:
- Senior CPC Processor – Lead complex cases, mentor new hires, and influence process improvements.
- Data Operations Specialist – Transition into data quality, governance, or analytics roles.
- Project Coordinator – Manage cross‑functional projects that drive platform enhancements.
- Team Lead / Manager – Oversee a team of support specialists and shape strategic initiatives.
We also provide continuous learning through:
- Monthly skill‑building webinars on healthcare data standards, compliance, and technology trends.
- Access to an internal learning portal with courses on data analytics, project management, and leadership.
- Tuition assistance for relevant certifications such as Certified Professional in Healthcare Information Management (CPHIM) or Certified Data Management Professional (CDMP).
Work Environment & Culture
Our remote team thrives on collaboration, transparency, and a shared commitment to excellence. You will:
- Participate in weekly virtual huddles to align on goals and share best practices.
- Engage in quarterly virtual team‑building events and wellness challenges.
- Receive regular feedback from your mentor and manager to support your professional growth.
- Enjoy a flexible schedule that respects work‑life balance while meeting business needs.
Compensation & Benefits
While the base hourly rate ranges from $15.00 to $18.32, we offer a comprehensive benefits package that includes:
- Paid Time Off (PTO) – accrue vacation, sick leave, and personal days.
- Health, Vision, and Dental Insurance – options for individual and family coverage.
- 401(k) Retirement Plan – with company match up to 4%.
- Tuition Assistance – up to $5,000 per year for approved courses.
- Health & Wellness Programs – including virtual fitness classes and mental health resources.
- Employee Assistance Program (EAP) – confidential counseling and support services.
- Regular performance bonuses and overtime opportunities.
Health & Safety Requirements
To protect our patients and staff, brighthush requires post‑offer health screenings and proof of vaccinations such as flu, Tdap, and COVID‑19. Exemptions may be considered on a case‑by‑case basis for medical or religious reasons. Please note that this role is not eligible for employment sponsorship.
Equal Opportunity & Inclusion
brighthush is committed to fostering a workplace free from discrimination. We proudly support equal employment opportunities for all qualified individuals, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process.
How to Apply
If you are ready to join a forward‑thinking team that is shaping the future of healthcare data, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career at brighthush.
We look forward to learning how your skills and passion align with our mission to make healthcare decisions smarter, faster, and more equitable.
Apply for this job