About nexahire
Welcome to nexahire, North America’s fastest‑growing roadside assistance and dispatch technology platform. From our bustling headquarters in downtown Johnson City, TN, we operate a network of 24/7/365 call centers across the United States and Canada, delivering world‑class support to millions of drivers on the road. Our mission is simple yet powerful: to provide the best‑in‑class roadside assistance experience to every member, every time.
At nexahire, we blend cutting‑edge technology with a people‑first culture. Our platform empowers agents with real‑time data, intuitive workflows, and automated tools that eliminate guesswork and streamline every call. Whether it’s a tire change, jump‑start, tow, or any roadside emergency, our agents are the first line of help that keeps drivers safe and satisfied.
We’re proud of our rapid growth, our commitment to innovation, and our inclusive, collaborative work environment. If you’re looking for a career where you can leverage modern technology, develop valuable customer‑service skills, and grow within a forward‑thinking organization, nexahire is the place for you.
Position Overview
We’re hiring an Entry‑Level 3rd Shift Customer Solutions Specialist (CSS) to join our remote team. As a CSS, you’ll be the voice of nexahire, handling inbound member calls, diagnosing roadside issues, and coordinating the dispatch of the right service provider—all while maintaining a calm, professional demeanor.
Key highlights of this role:
- Full‑time or part‑time flexibility, with a focus on 3rd‑shift coverage.
- Remote work from anywhere in the United States.
- No prior experience required—paid training provided.
- Performance‑based incentives and a supportive career‑advancement pathway.
- Comprehensive benefits package, including health, dental, vision, paid holidays, and PTO.
Key Responsibilities
As a Customer Solutions Specialist, you will be responsible for:
- Answering inbound member calls promptly and courteously.
- Gathering essential information to understand each member’s unique roadside situation.
- Using nexahire’s dispatch platform to locate members, identify nearby service providers, and schedule the appropriate assistance.
- Accurate data entry of all member and provider details, ensuring compliance with privacy regulations.
- Maintaining professional communication etiquette and active listening skills to build rapport and de‑escalate any tension.
- Following scripts and SOPs for various partner scenarios while exercising judgment to adapt to dynamic situations.
- Consistently meeting or exceeding performance metrics set by management.
- Escalating complex issues to supervisors and maintaining confidentiality of all account information.
- Adhering to all company policies and procedures as outlined in the nexahire Employee Handbook.
Essential Qualifications
We’re looking for candidates who bring the following attributes:
- High school diploma or equivalent.
- Minimum of one year of call‑center or customer‑service experience, demonstrating empathy and problem‑solving skills.
- Strong verbal communication skills: clear, articulate voice, active listening, and the ability to convey information calmly.
- Proficiency in multitasking across multiple computer applications while typing quickly and accurately.
- Positive attitude and the ability to collaborate effectively with teammates.
- Resilience under pressure, with the capacity to handle upset members in a calm, professional manner.
- Comfortable working in a fast‑paced environment while maintaining high service standards.
Preferred Qualifications
While not mandatory, the following will give you a competitive edge:
- Experience with CRM or dispatch software.
- Knowledge of roadside assistance terminology and common vehicle issues.
- Previous experience in a 3rd‑shift or overnight role.
- Basic technical troubleshooting skills.
- Fluency in a second language (Spanish, French, etc.).
Skills & Competencies
Success at nexahire requires a blend of technical and soft skills:
- Customer‑centric mindset – always putting the member first.
- Problem‑solving agility – quickly diagnosing issues and finding solutions.
- Attention to detail – ensuring accurate data entry and compliance.
- Time management – balancing multiple tasks without sacrificing quality.
- Team collaboration – working seamlessly with dispatchers, service providers, and fellow CSSs.
- Adaptability – thriving in a dynamic, technology‑driven environment.
Career Growth & Learning Opportunities
At nexahire, we believe in nurturing talent from the ground up. As a CSS, you’ll have access to:
- Structured onboarding and ongoing training programs that cover nexahire’s technology, customer‑service best practices, and industry knowledge.
- Mentorship from senior agents and managers who share insights and career advice.
- Clear advancement pathways to roles such as Senior Customer Solutions Specialist, Team Lead, Operations Analyst, or Technical Support Engineer.
- Cross‑functional exposure to dispatch operations, partner relations, and product development.
- Regular performance reviews and goal‑setting sessions to align your growth with nexahire’s strategic objectives.
Work Environment & Company Culture
We pride ourselves on a culture that values:
- Flexibility – remote work options, flexible scheduling, and a supportive work‑life balance.
- Inclusivity – a diverse workforce where every voice is heard and respected.
- Innovation – continuous improvement of our platform and processes.
- Recognition and celebration of achievements through awards, shout‑outs, and team events.
- Open communication channels, from daily huddles to town‑hall meetings.
Compensation, Perks, and Benefits
While the base hourly rate ranges from $12.00 to $15.00, you’ll also enjoy:
- Performance‑based incentives that reward exceptional service.
- Paid holidays and paid time off (PTO) to recharge.
- Health, dental, and vision insurance plans.
- Professional development budget for certifications, courses, or conferences.
- Casual dress code – work from home in your favorite tee or jeans.
- Access to a robust employee assistance program and wellness resources.
How to Apply
Ready to join nexahire and become the voice that keeps drivers safe on the road? Click the link below to submit your application and take the first step toward an exciting career in roadside assistance and dispatch technology.
Closing Statement
At nexahire, we’re more than a roadside assistance provider – we’re a community of dedicated professionals who make a tangible difference in people’s lives. If you’re passionate about helping others, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking company, we want to hear from you. Join us as a 3rd Shift Customer Solutions Specialist and help us keep drivers safe, one call at a time.
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