Seeking an experienced Enterprise Customer Support Specialist, the full-time remote role will manage complex technical inquiries from enterprise customers, leveraging AI tools to enhance support efficiency while advocating for customer needs in product development. Key responsibilities Diagnose and resolve complex technical and product questions from enterprise customers through various communication channels Utilize AI tooling and workflow automations to streamline support processes and implement self-service solutions Build strong relationships with Enterprise users, advising on best practices and capturing feedback for product roadmap discussions Required qualifications Minimum of 3 years in B2B enterprise customer support with experience in U.S. and E.U. markets Hands-on experience with large-language models and a solid understanding of AI fundamentals Ability to translate complex technical concepts into clear guidance for non-technical stakeholders Proficiency with modern support platforms (e.g., Intercom, Zendesk) and basic data-analysis tools (e.g., SQL) Exceptional written and spoken English; business-level fluency in an additional language preferred
Experience: 4 years required