As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum’s products and services.
In this role, you will develop strong relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams—including Training & Implementations, BDC, Product Support, and Product Management—to improve the overall customer experience. Occasional travel is required.
What you will be expected to do:
- Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors
- Negotiate contracts, close agreements, protect revenue, and support profitability targets
- Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives
- Communicate progress on monthly and quarterly initiatives to internal and external stakeholders
- Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement
- Collaborate with the sales team to grow opportunities and meet sales quotas
- Support challenging client requests and issue escalations as needed
- Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs
- Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes
- Follow Quorum Customer Success best practices and standards
- Represent the voice of the customer in Product Development meetings as needed
- Complete assigned duties accurately and on time
Requirements
We are looking for a candidate with:
- Proven experience in customer success, account management, sales account management, or a related client-facing role
- Strong ability to communicate, present, negotiate, and influence stakeholders at all levels, including executive and C-level audiences
- Intermediate proficiency with CRM software, such as Zoho, and Microsoft Office, particularly Excel and PowerPoint
- Experience delivering client-focused solutions that address customer needs and support long-term satisfaction
- Ability to manage multiple priorities while maintaining strong attention to detail
- Strong analytical, organizational, time management, and interpersonal skills
- Enthusiastic, self-motivated approach to work
- Post-secondary education preferred
- Bilingual fluency in French and English is considered an asset
- Automotive industry experience, particularly in dealership sales operations, is considered an asset
- Familiarity with one or more Quorum systems is considered an asset
It would be great if you had the following- but we do not expect you to have it all:
- Strong Sales Background: While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying and executing upsell or cross-sell opportunities and maximizing revenue.
- Customer Relationship Management (CRM) Skills: Proficiency in CRM software such as Zoho, or similar platforms is beneficial, as well as, experience in managing customer data, tracking interactions, and forecasting sales.
- Account Management Experience: Experience in customer success or account management is highly desirable, including managing client relationships, maintaining customer satisfaction, and supporting growth, retention and loyalty.
Additional Requirements
- Criminal background check required
- Candidates must hold a valid passport as some travel will be required.
- Must possess a valid driver’s license
· Flexible hours
Benefits
Competitive salary
Variable compensation/Commission Plan
Company Match Plan
Group Benefits
Flexible work environment
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