Enrollment Systems Administrator

This is a Fully Remote Job 1. About Our Client: The organization operates within the higher education sector, focusing on enrollment services and student engagement. It addresses challenges related to managing and optimizing recruitment, communication, and enrollment processes through the effective use of Customer Relationship Management (CRM) platforms. By leveraging systems such as Salesforce/TargetX, the program supports institutional goals in recruitment and student lifecycle management, collaborating across departments including Admissions, Marketing, Technology Services, and Student Success. 2. About the Opportunity: The Enrollment Systems Administrator manages the configuration, maintenance, and user support of the organization’s CRM and related enrollment systems. This role ensures system reliability, data accuracy, and user satisfaction to advance recruitment and engagement efforts. It contributes to operational efficiency by supporting cross-department collaboration, troubleshooting, and continuous system improvement, playing a key part in optimizing the enrollment lifecycle. 3. Responsibilities: Configure and maintain CRM applications including fields, workflows, automation, permissions, and data integrations Perform system testing, quality assurance, and troubleshooting for new functionalities and upgrades Develop and maintain reports, dashboards, and queries for recruitment and enrollment initiatives Execute routine maintenance tasks such as data uploads, de-duplication, and user provisioning Collaborate on system documentation, configuration logs, and process guides Provide front-line CRM user support via tickets, email, and virtual channels Escalate complex issues to senior staff or vendor support as needed Support user onboarding, access, and training documentation Deliver training and guidance to promote effective CRM use Monitor data integrity across CRM and connected systems Assist with data audits and coordinate resolution of integration errors Ensure compliance with data governance and privacy standards Identify process improvements and system efficiencies in collaboration with staff Participate in project meetings and contribute to functional requirements and testing Implement CRM-driven solutions to enhance student engagement and operational efficiency Stay informed about other systems to recommend appropriate tool usage Maintain relationships and provide hands-on CRM support for staff Offer guidance on effective tools balancing usability, compliance, and system capabilities Identify solution options, define workflows, and develop business and technical requirements Investigate and resolve cross-system issues with technical teams and vendors Research and implement practical system solutions to ensure user satisfaction Manage assigned projects with detailed planning, tracking, and communication Monitor effectiveness of processes and solutions, coordinating issue resolution Prioritize user requests and system enhancements aligned with institutional goals Understand available systems to optimize efficiency and student experience Pursue ongoing development of technical and soft skills Fulfill additional duties as assigned Maintain respectful and professional communication Adhere to work schedules and accommodate necessary additional hours 4. Requirements: Experience configuring and maintaining CRM applications, preferably Salesforce Proficiency in data management, reporting, and workflow automation Strong problem-solving, analytical, and organizational skills Ability to work independently and collaboratively in a fast-paced environment Excellent written communication skills 5. Pay Range and Compensation Package: Pay: $21.63 per hour Applicants must be legally authorized to work in the United States; visa sponsorship is not available Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.