Enrollment Services Contractor

About Tangelo! At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers. Project Overview: Enrollment Services Contractor We are seeking an independent, detail-oriented Enrollment Services Contractor to manage and optimize our member enrollment process. The selected contractor will independently oversee application processing, eligibility verification, and record maintenance, serving as a primary point of contact for enrollment inquiries. Scope of Services (Deliverables) • Application Processing: Independently review and process membership applications promptly and accurately. • Eligibility Verification: Verify eligibility and completeness of enrollment forms, and conduct necessary follow-up communications to obtain missing data. • Inquiry Management: Provide high-level customer service and onboarding guidance to prospective members via phone, chat, and email. • Data Management: Maintain accurate membership records within the database while ensuring total confidentiality and security of data. • Reporting & Analysis: Generate and analyze enrollment data reports to identify trends and process improvements. • Cross-Functional Alignment: Align with company stakeholders and external partners as needed to ensure process accuracy and compliance with relevant regulatory standards. Contractor Qualifications & Requirements • Location Restriction: Must operate the independent business out of California. • Language Skills: Written and verbal fluency in Spanish is required to service specific member demographics. • Remote Business Infrastructure: Proven track record of 1–2 years running a successful remote business or working independently from a home office. • Core Expertise: Minimum 2 years of experience providing customer service, administrative, or enrollment services (healthcare or membership-based industry experience preferred). • Technical Setup: Proficiency utilizing Google Workspace (Docs, Sheets, Drive, Meet), Microsoft Office, and Slack. • Preferred Tools: Prior experience with JIRA, Intercom, and CloudTalk is a plus. • Operational Independence: Strong organizational abilities, sharp problem-solving skills, and the capacity to deliver high-quality results without daily supervision. Location Requirement • This is a remote position, but the contractor must reside in California and be legally authorized to operate a business within the state. Compensation • Contract Rate: $25.00 – $28.00 per hour (1099 Classification).