JOB DESCRIPTION
As the Engineering Manager, RMN Platform Operations, you’ll lead the team
responsible for keeping Best Buy’s Retail Media Network platform ecosystem
running smoothly. You’ll help build and improve the support model for critical
platforms, guide incident response, and work with product, engineering,
operations, and vendor teams to solve complex technical issues. This is a great
opportunity to shape how platform operations scale while leading a team focused
on reliability, service quality, and continuous improvement.
In this role, you'll primarily work virtually from home or another non‑Best Buy
location. However, you must live within a drivable distance to our corporate
campus in Richfield, Minnesota. The specific work arrangements vary by role and
team, and the recruiter or hiring manager will provide additional details during
the hiring process.
This position is not eligible for immigration sponsorship or relocation
assistance.
What you'll do
Lead operational readiness, launch support, hypercare, and post-go-live
stabilization activities for the RMN Pitch-to-Pay program
Oversee technical triage, incident response, escalations, and root cause
analysis
Partner with cross-functional teams to resolve platform, integration, and
data issues
Define support processes, service levels, metrics, and operational reporting
Improve platform reliability through automation, documentation, and process
improvements
Coach and support engineers while building a strong operations culture
Support the evolution of intelligent automation and future agentic support
capabilities across RMN platforms
Basic qualifications
Bachelor’s degree in a related field or equivalent practical experience
5 years delivering, supporting and operating enterprise technology platforms
2 years leading engineering, platform operations, or technical support teams
5 years of experience managing production incidents, escalations, and root
cause analysis
5 years of experience working with integrated platforms, APIs, SaaS
applications, and enterprise workflows
3 years of experience utilizing enterprise ticketing platforms (ie. Jira,
Service Now)
2 years of experience supporting service operations, including SLA and KPI
management
Preferred qualifications
5 years of experience leading platform operations, reliability, or support
engineering functions
2 years of experience supporting Retail Media, AdTech, MarTech, Salesforce,
or advertising platforms
Experience managing large, integrated platform environments and vendor
relationships
2 years of experience improving operations through automation and
self-service capabilities
Ability to influence teams and build strong partnerships across the
organization
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy
offers a range of benefits to support your overall well-being and provide
support as you need it, especially at key moments in your life.
Our benefits include:
Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay
sources to employees based on eligibility. The length of your LOA depends on
your situation, where you live, your full-time or part-time employment status,
and federal and state regulations. Intermittent or reduced-schedule leave is
also available for certain medical or family care leaves. Paid time off
(vacation or PTO) is offered to full-time and part-time employees based on work
location, employment status, salary or hourly status (exempt/non-exempt), and
years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of
incentive pay to drive performance and offer recognition for achieving financial
and strategic results. For more information about our incentive pay plans,
including eligibility, please refer to our Incentive Programs Summary
[https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0234548].
For more information about benefits, LOA and paid time off, please refer to our
Benefits Guide [https://benefitsguide.bestbuy.com/].
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives
through technology. We bring that to life every day by humanizing and
personalizing tech solutions for every stage of life — in our stores, online and
in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who
make it all possible. We’re committed to being a great place to work, where you
can unlock unique career possibilities. Above all, we aim to provide a place
where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that
date above the job title at the top of the page.