About workpinnacle
workpinnacle’s mission is to empower every organization to take decisive action on its data. As a pioneer of the Composable Customer Data Platform (CDP), workpinnacle enables companies to leverage their own data warehouses to collect, prepare, and activate customer data for personalized marketing, operational efficiency, and strategic decision‑making. In traditional environments, turning data into action required extensive engineering effort, leaving most business users confined to static dashboards and reports. workpinnacle removes that barrier: any business user, without writing a single line of code, can activate data, streamline critical processes, boost marketing performance, and scale operations with confidence.
Our engineering culture is built on impact, rapid iteration, and compassionate collaboration. We approach challenges with first‑principles thinking, prioritize efficient execution, and treat each teammate with kindness and respect. We seek individuals who are articulate communicators, possess a growth mindset, and demonstrate relentless persistence in achieving ambitious goals.
Hundreds of companies rely on workpinnacle, including workpinnacle, workpinnacle, workpinnacle, workpinnacle, workpinnacle, workpinnacle, and workpinnacle. We are headquartered in San Francisco, operate with a remote‑friendly mindset, and are backed by leading investors such as workpinnacle, workpinnacle, workpinnacle, workpinnacle, and workpinnacle.
About the Role
workpinnacle is searching for an experienced Engineering Manager to lead the Customer Studio product—a purpose‑built, no‑code suite that enables anyone, regardless of SQL expertise, to activate data directly from their warehouse. Customer Studio has experienced explosive growth, now representing roughly half of workpinnacle’s revenue, and we are investing heavily to accelerate its evolution. This role offers a rare opportunity to shape a high‑visibility product, drive technical excellence, and mentor a talented engineering team.
Key Responsibilities
- Product Development & Strategy: Own the roadmap for Customer Studio, translating market needs and business objectives into high‑impact features. Lead the team through design, implementation, testing, and delivery while maintaining a rigorous technical bar and making pragmatic trade‑offs.
- Execution Pace & Delivery: Leverage your technical expertise and leadership acumen to increase the team’s velocity, reduce cycle time, and ensure timely delivery of critical initiatives.
- Talent Acquisition & Team Building: Define hiring needs, craft interview processes, and attract top‑tier engineers. Build a diverse, high‑performing team that aligns with workpinnacle’s culture and long‑term vision.
- Reliability & Incident Management: Champion reliability engineering practices, implement robust monitoring, and cultivate a proactive incident‑response culture that catches issues before customers do.
- People Development & Engagement: Mentor engineers, provide regular feedback, and create growth pathways. Foster an inclusive environment where every team member feels motivated, heard, and empowered.
Core Technical Challenges
- Data Warehouse Performance: Push the limits of modern data warehouses by optimizing query execution, implementing pre‑computed state, and exploring warehouse‑specific enhancements to deliver sub‑second response times.
- Analytics & Experimentation: Design tools that help customers build dynamic segments, decide which data to sync, and run experiments that measure audience performance across downstream platforms.
- Real‑Time Audience Syncing: Enable faster, fresher data flows by leveraging change‑data‑capture (CDC) and other real‑time technologies to compute and sync audiences instantly.
- Generative AI Integration: Explore how generative AI can streamline the user experience, automate routine data‑activation tasks, and empower non‑technical users to achieve sophisticated outcomes.
Essential Qualifications
- 5+ years of hands‑on software engineering experience, with at least 2 years in a people‑management or lead‑engineer capacity.
- Proven track record of delivering complex, data‑intensive products from concept to production at scale.
- Deep understanding of modern data‑warehouse technologies (e.g., Snowflake, BigQuery, Redshift) and experience optimizing query performance.
- Demonstrated ability to hire, mentor, and retain high‑performing engineering teams.
- Strong communication skills, capable of translating technical concepts to non‑technical stakeholders and influencing cross‑functional partners.
Preferred Qualifications
- Experience with no‑code or low‑code platforms, especially those focused on data activation.
- Background in building real‑time data pipelines, streaming architectures, or CDC‑based systems.
- Familiarity with generative AI models, prompt engineering, or AI‑assisted developer tools.
- Previous exposure to SaaS product metrics, growth‑driven experimentation, and A/B testing frameworks.
- History of contributing to open‑source projects or technical communities.
Skills & Competencies for Success
- Technical Leadership: Ability to set architectural direction, enforce coding standards, and champion best practices across the team.
- Strategic Thinking: Capacity to align engineering initiatives with broader business goals and prioritize work that maximizes impact.
- People‑First Mindset: Empathy, active listening, and a commitment to fostering an inclusive, growth‑oriented culture.
- Problem‑Solving Agility: Comfort navigating ambiguous problems, iterating quickly, and delivering solutions under tight timelines.
- Data‑Driven Decision Making: Use of metrics, dashboards, and experimentation to guide product and engineering choices.
Career Growth & Learning Opportunities
At workpinnacle, engineering managers are positioned to become senior technology leaders, directors, or even VP‑level executives. You will have direct exposure to senior leadership, participate in strategic product planning, and influence the roadmap of a flagship product that drives a substantial portion of company revenue. Continuous learning is encouraged through:
- Sponsored attendance at industry conferences, workshops, and technical meetups.
- Access to a curated library of books, courses, and certifications covering cloud architecture, AI, data engineering, and leadership.
- Mentorship programs pairing you with seasoned executives across workpinnacle.
- Opportunities to lead cross‑functional initiatives, such as company‑wide reliability programs or AI‑driven product experiments.
Work Environment & Culture at workpinnacle
workpinnacle embraces a remote‑first philosophy, allowing you to work from anywhere while staying deeply connected to a vibrant, collaborative community. Our core values—impact, efficiency, compassion, and curiosity—shape daily interactions and decision‑making. Highlights of our culture include:
- Transparent Communication: Regular all‑hands, product demos, and open‑door leadership sessions keep everyone aligned.
- Innovation Time: Engineers are encouraged to allocate a portion of their sprint to explore new ideas, prototypes, or research topics.
- Well‑Being Programs: Comprehensive mental‑health resources, flexible work hours, and generous time‑off policies support a balanced life.
- Diversity & Inclusion: Active employee resource groups, bias‑training, and equitable hiring practices ensure a welcoming environment for all backgrounds.
Compensation, Perks, & Benefits
workpinnacle offers a competitive total‑reward package that reflects the seniority and impact of this role. While exact figures vary by location, the salary range for this position is $220,000 – $300,000 USD per year, with additional performance‑based bonuses. Benefits include:
- Comprehensive health, dental, and vision coverage.
- 401(k) matching or equivalent retirement savings plans.
- Generous paid parental leave and family‑care benefits.
- Annual professional development stipend for courses, conferences, or certifications.
- Equity participation, giving you a direct stake in workpinnacle’s long‑term success.
- Home‑office allowance, ergonomic equipment, and a flexible work‑from‑anywhere policy.
Why Join workpinnacle?
If you are passionate about turning data into actionable outcomes, love solving performance‑critical problems at scale, and thrive in a fast‑moving, people‑centric environment, workpinnacle is the place to amplify your impact. As the Engineering Manager for Customer Studio, you will shape a product that directly influences the success of hundreds of leading brands, mentor a talented team, and drive innovations that redefine how businesses interact with data.
Ready to lead, innovate, and grow with a company that values both technical excellence and human connection? Apply today and become a pivotal part of workpinnacle’s journey to democratize data activation for the world.
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