Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution,
transforming industries through cutting-edge digital solutions and
next-generation AI. We empower businesses - and their internal customers - to
achieve more through innovation, automation, and intelligent insights.
The Role
The Engineer, Platform tooling role is a team member responsible for managing
and maintaining Managed Services monitoring platforms under direct supervision
of the Engineering Manager. The engineer will be the primary point of contact
for all incidents assigned to them and retain ownership until resolution unless
otherwise advised. The Engineer will be expected to interact with peers and
management via phone, IM, video, and email to ensure internal issues are
resolved per defined SLA’s while documenting all actions and communication in
the ticketing system, ServiceNow.
Travel Requirements:
This is a remote role which will be situated in the Continental US. Associated
travel is 5%.
Responsibilities Include:
Troubleshoot issues around monitoring devices from the viewpoint of the
platform(s): SNMP, WMI, SYSLOG, API, ETC…
Oversees the day-to-day operation of our internal and client facing
monitoring solutions including software support, threshold adjustments,
customizations and special projects.
Understand business drivers and utilize time and availability to deliver fast
and accurate outcomes within the toolset(s).
Manage time effectively and can prioritize efforts under pressure.
Provide feedback to management on process improvements and areas of concern.
Responsible for communicating with clients, peers, team and managers
regarding incident and change management. Creates and maintains good
technical documentation.
Provides emergency on-call support on a rotating schedule.
Be available while on-shift through several different venues – Instant
Messaging, phone, emails and any new and acceptable methods of communication
as deemed appropriate.
To carry out testing of new features, and functionality as required and to
help develop plans to implement and verify that they are operating correctly
in the live network.
To troubleshoot and resolve configuration, customizations and affected
problems and to track vendor support cases through to problem resolution on
production issues.
Support ongoing efforts in defining best practice policies for all supported
products and submitting these into the Knowledge Base.
The engineer will be expected to develop additional skills in other products
as business needs dictate.
Effective communication amongst the clients, team and with other engineering
verticals and management.
Manage service tickets/tasks that are assigned to your personal and team
queue.
Able to create documentation and define services/capabilities in clear and
concise language that is easy to read for non-technical resources.
Other duties as assigned
Required Skills and Professional Experience:
Bachelor’s degree or the equivalent work experience and/or military
experience
2-3 years’ experience working in an Operations role
1+ year of experience working with LogicMonitor
Basic understanding of networking protocols: including TCP, UDP, IP
Addressing, Routing and Switching, VLANs and Firewalls
Technical understanding of VMware ESXi from a monitoring perspective
Technical understanding of enterprise networking from a monitoring
perspective
Technical understanding of storage solutions from a monitoring perspective
Working knowledge of Microsoft Windows and nix operating systems
Continuously develop technical skills to gain mastery with the established
toolchain and stay current with new services and technologies
Scripting with Groovy
Experience with system monitoring and analytics platforms, e.g. Nagios,
NetXMS, DataDog, New Relic, AppDynamics, Prometheus, Grafana, LogicMonitor,
Cribl or comparable tools is a plus
Additional Desired Skills and Professional Experience:
Experience in Cribl Stream
The ability to successfully manage and operate in multi-vendor environments.
Handling and escalating highly impacting operational issues to upper
Management and/or 3rd party vendor escalation
Strong interpersonal skills and expert level relationship management
abilities – showcasing the ability to work well with many levels of client
engineering and management.
The ability to function in a team environment and recognize and take on tasks
with self-direction.
Passion to continue learning and expanding your knowledge
Customer service skills and client focus
Strong communications skills including the ability to communicate technical
information in using non-technical language
Cisco or other vendor certifications pertinent to the engineering vertical,
preferred
Good problem-solving skills
Ability to remain calm and courteous in periods of stress
Ability to work on several problems simultaneously
Maintaining complex operational processes
Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers,
builders, and collaborators - who push the boundaries of what's possible. With
our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen
infrastructure, we enable businesses to stay ahead in an ever-evolving digital
world.
Here, your impact is real. Whether you're harnessing the power of Generative AI,
architecting resilient digital ecosystems, or driving data-driven
transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our
amazing culture. We aim to attract and hire top talent from all backgrounds,
including underrepresented and marginalized communities. We encourage women,
people of color, people with disabilities, and veterans to apply for open roles
at Presidio. Diversity of skills and thought is a key component to our business
success.
At Presidio, speed and quality meet technology and innovation. Presidio is a
trusted ally for organizations across industries with a decades-long history of
building traditional IT foundations and deep expertise in AI and automation,
security, networking, digital transformation, and cloud computing. Presidio
fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's
expert technical team develops custom applications, provides managed services,
and enables actionable data insights and builds forward-thinking solutions that
drive strategic outcomes for clients globally. For more information visit
https://presidio.com
Applications will be accepted on a rolling basis.
Presidio has a strong commitment to the community we serve and our employees.
As an Equal Opportunity Employer, we strive to have a workforce that includes
the community we serve.
Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate
qualified applicants without regard to race, color, religion, sex, age, national
origin, disability, veteran status, genetic information, and other legally
protected categories.
The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster
Presidio EEO Policy Statement is available here:
https://www.presidio.com/careers
Presidio is committed to working with and providing reasonable accommodations to
individuals with disabilities. If you need a reasonable accommodation because of
a disability for any part of the employment process, please send an e-mail to
recruitment@presidio.com and let us know the nature of your request and your
contact information.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of
protected veterans for its openings. State Employment Services, please provide
priority referrals to.
Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require
or administer a lie detector test as a condition of employment or continued
employment. An employer who violates this law shall be subject to criminal
penalties and civil liability.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency
resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio
employees or any other means. Presidio is not responsible for any feeds related
to unsolicited resumes/CVs.
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