What are we looking for?
We are seeking a dynamic Engagement Manager to join our Automated Digital Applications team at Decision Inc. This role requires strong communication, managerial, and leadership skills, with technical expertise being a valuable advantage. As part of a team that delivers innovative digital solutions, you will engage with clients across diverse industries, making adaptability and the ability to quickly grasp new business environments essential.
This role offers an opportunity to lead with impact, drive commercial success, and shape the future of automated digital solutions for our clients. If you're a strategic thinker with a passion for technology, leadership, and business growth, we'd love to hear from you.
Who Are We?
Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.
We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.
We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.
Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the center of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.
What Will You Do?
Key Responsibility:
Commercial Leadership
- Deliver revenue, gross profit and portfolio growth targets.
- Provide accurate, reliable revenue and pipeline forecasts, and take accountability for delivering on the commitments made.
- Take accountability for the commercial performance of your assigned client portfolio, including revenue, gross profit, margin and pipeline health, by actively monitoring progress, addressing risks early, and delivering against agreed targets.
- Maintain an accurate, healthy and predictable sales pipeline.
- Develop trusted executive and operational relationships by acting as the client's strategic advisor and expert partner, proactively understanding their strategy, anticipating needs, and shaping opportunities that support their business priorities.
- Proactively identify, qualify and progress new opportunities through effective pipeline management.
- Drive on-sell and cross-sell opportunities by understanding client strategies, challenges and future priorities.
- Own opportunities from identification through qualification, proposal development and commercial close.
- Lead proposal development, estimation and solution shaping in partnership with technical teams.
- Balance commercial growth with long-term client success and retention.
- Continuously look for opportunities to expand Decision Inc.'s footprint within existing accounts.
Delivery Leadership
- Ensuring commercial sustainability and margin management across projects (utilisation, billing milestones and quality milestones)
- Provide leadership across client engagements from initiation through successful delivery.
- Anticipate and mitigate delivery, commercial and resource risks.
- Maintain proactive and effective stakeholder communication throughout engagements by engaging directly with clients, escalating and resolving issues early, acting on relationship feedback, and ensuring the client feels informed, supported and confident in delivery progress.
- Ensure delivery teams are clear on their responsibilities, commitments and timelines, and hold those responsible accountable for executing against the project plan and delivering to the required standard.
- Create confidence through disciplined execution and accountability.
People Leadership
- Set clear expectations for delivery teams on priorities, pace, quality, ownership and outcomes, and manage performance against these expectations consistently.
- Create a high-performance, high-accountability culture by ensuring team members understand what they own, what they have committed to, and what must be delivered.
- Maintain regular performance check-ins that review delivery progress, client impact, workload, risks, blockers and follow-through on agreed actions.
- Identify capability gaps early and actively coach, mentor and support team members with the skills, certifications and practical experience needed to perform and grow.
- Address underperformance, missed commitments or quality concerns quickly and directly, with clear feedback, corrective actions and agreed timelines for improvement.
- Build team capability and momentum by sharing knowledge, encouraging collaboration, recognising strong performance, and holding the team to Decision Inc.'s standards, values and leadership behaviours.
Who do you need to be?
- Minimum 3 years' experience and ability to demonstrate a strong track record of owning and delivering commercial and sales targets, with evidence of driving revenue growth, margin performance, pipeline development and client expansion.
- Experience within consulting service environment
- Demonstrate strong prioritisation and time management by focusing effort on the highest-value commercial, client and delivery outcomes, managing pace effectively, and ensuring commitments are followed through with urgency and discipline.
- Strong Project Management and/or Programme Management experience is a big advantage.
- Demonstrate strong problem-solving and proactive communication by engaging clients directly, building trusted relationships, addressing issues early, and taking ownership of clear, timely written and verbal communication.
- Knowledge of the Microsoft ecosystem and products and its capability (O365, SharePoint, Power Platform and bespoke solution development advantageous).
- Ability to explain technical concepts to business users in a language they understand, and business requirements to technical delivery team
- Passionate and ambitious to deliver on the company's strategic plan.
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