Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.
Core Responsibilities (Customer-Focused)
- Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
- Problem Resolution: Address client issues, complaints, and conflicts promptly.
- Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests
Core Responsibilities (Employee-Focused)
- Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
- 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
- Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
- Excellent interpersonal and communication skills in English (spoken and written).
- Presenting Steering Committee, Operations
Qualifications/Certifications preferred:
- ITIL Foundation / Intermediate
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Location: Remote
Salary Range: $120,000-$160,000 a year.
#LI-CM212-15 years overall IT experience with 5+ years client-facing in service delivery, client management, business development, or program management; strong background in public cloud (MS Azure, GCP), insurance solutions, IT network operations and security; excellent English communication.
Key Responsibilities
- managing client relationships
- overseeing project delivery
- driving business opportunities
Skills & Tools
Microsoft Azure, GCP
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 120,000 – 160,000 / year
- Languages: English
About Tata Consultancy Services
A global IT services and consulting company. — Industry: Information Technology