Job Title: Desktop Platform and Experience Engineer
Duration: 12+ Months with possible extension
Location: Chicago, IL Hybrid - twice per month.
Division/Department: CC1257 IT Infrastructure and Ops
Job Description: Ideally this candidate can be on site in Chicago twice per month.
Primary Responsibilities
Application Packaging
Package and publish applications using FlexApp.
Conduct application compatibility testing.
Troubleshoot deployment failures.
Maintain package lifecycle documentation.
Manage application onboarding requests.
Endpoint Engineering
Administer Microsoft Intune.
Support Autopilot provisioning.
Manage device configuration policies.
Maintain compliance and reporting standards.
Improve endpoint management automation.
Windows Image Management
Assist with gold image development.
Participate in image testing and validation.
Maintain application baselines.
Support Windows 11 deployment efforts.
Operational Excellence
Reduce recurring incident volume.
Develop monitoring and reporting improvements.
Document support procedures.
Create knowledge articles.
Identify opportunities for automation.
Support Transition
Partner with the Service Desk.
Develop tiered support processes.
Create troubleshooting documentation.
Expand first-contact resolution capabilities.
Required Skills
Strong Microsoft Intune
Windows 10/11 Administration
Application Packaging
FlexApp
PowerShell
Endpoint Troubleshooting
Working Knowledge
Azure Virtual Desktop
Nerdio
Autopilot
Active Directory
Entra ID
Microsoft 365
Preferred Skills:
Chocolatey
Ansible
UIPath Testing
Automation Tools