Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeking a new Employee Relations Coordinator. This role is supporting inbound voice Compensation and Expense Service (CES) and provides support services for associates related to inquiries and navigation of a new timecard system being implemented. Some of the inquiries we will assist with are troubleshooting time entry and expense submission, approval and system access issues in addition to guiding associates through Oracle timecard and level 1 Coupa processes and navigation.
Role Responsibilities
Handle inbound calls related to timecard processes
Assist associates with system navigation
Support time entry, submission, and approval activities
Troubleshoot system access issues
Resolve routine inquiries during first contact
Document interactions and support tickets
Escalate complex issues to designated support teams
Deliver a high-quality customer experience aligned with the client’s service standards
Desired Skills & Qualifications
Strong customer service orientation
Ability to navigate multiple applications simultaneously
Self-driven and dependable work ethic
Experience handling high call volumes
Strong problem-solving capabilities
Familiarity with CRM tools
Salary And Other Compensation
Applications will be accepted until September 28th, 2026.
The hourly rate for this position is $20 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.