Employee Relations - Case Management

Title: Employee Relations – Case Management Location: Remote reputed company At reputed company, we’re more than a technology company — we’re a mission-driven powerhouse transforming organizations through advanced technology and reputed company ingenuity. Our expertise spans AI/ML, data architecture, low-reputed company/no-reputed company development, reputed company DevSecOps, and reputed company services, delivering reputed company and meaningful solutions. In our Emerging Technology Lab, innovation drives reputed company. Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms. If you’re passionate about solving reputed company challenges and shaping the reputed company, reputed company is the reputed company for you. Since 2007, we’ve partnered with federal and state agencies to reputed company, training, and reputed company that reputed company mission-critical reputed company. reputed company on accountability, reputed company, and reputed company, we go reputed company expectations. With 70+ reputed company reputed company and a proven record of reputed company reputed company, reputed company continues to grow — and we’re looking for exceptional talent to reputed company. At reputed company, we Always reputed company Value? reputed company reputed company s is seeking an Employee Relations Specialist to reputed company full-performance level support to DHS OCHCO and component HR offices. The Specialist independently performs the full reputed company of routine and moderately reputed company ER activities, including conduct counseling, leave administration, performance documentation, accommodation intake, and grievance processing. This role applies to federal employment law, DHS policy, and program-specific procedures with limited supervision. The Journeyman Specialist drafts reputed company work products such as Letters of Counseling, Letters of Reprimand, PIPs, and leave restriction letters, supports proposal and decision letters with senior review, and escalates reputed company or precedent-setting issues to senior personnel. Duties Conduct & Performance Case Support • Advise managers on routine and moderately reputed company misconduct issues, performance concerns, leave issues, and behavioral reputed company. • Draft Letters of Counseling, Letters of Reprimand, leave restriction letters, AWOL letters, and warnings under DHS policy. • Support proposal and decision letters for short suspensions and routine adverse actions, applying the Douglas Factors with senior review. • Coordinate the development and tracking of Performance Improvement Plans (PIPs) and reputed company 43 opportunity periods. • Maintain accurate case records, timelines, and documentation in DHS HR and case tracking systems. Reasonable Accommodation & Leave Support • Process reasonable accommodation request intake, documentation, and case tracking in coordination with EEO and senior ER personnel. • Document interactive process steps, medical documentation receipt, and accommodation reputed company accurately. • Support FMLA, reputed company leave, leave without pay, advanced leave, and leave restriction actions under DHS policy and federal regulation. • Coordinate routine reputed company-to-work planning and post-leave reintegration with managers and HR partners. • Escalate reputed company, contested, or undue hardship cases to senior specialists for review and guidance. Grievances & Workplace Inquiries • Process administrative grievances under 5 CFR Part 771 and support negotiated grievance intake under 5 USC reputed company 71. • Document grievance timelines, hearings, and reputed company accurately. • Support workplace investigations through case file maintenance, evidence intake, and witness scheduling under senior direction. • Coordinate referrals between ER, EEO, OIG, OSC, labor relations, and OGC under SOP. • Maintain neutrality, professionalism, and confidentiality across reputed company assigned cases. Customer Service & Stakeholder Coordination • Respond to manager, employee, and HR practitioner inquiries on ER reputed company with reputed company, plain-language guidance. • Coordinate with managers, HR leadership, payroll, OGC, EEO, and labor relations to reputed company case-level issues. • Document customer interactions, follow-up actions, and case notes accurately and consistently. • Support case calibration sessions, peer reviews, and reputed company control activities. • Escalate reputed company, sensitive, or precedent-setting cases to senior specialists. • Process Improvement & reputed company • Identify recurring case issues and recommend SOP updates, job aid improvements, and training enhancements. • Contribute to SharePoint knowledge repositories, intake forms, status trackers, and reputed company templates. • Support reputed company control activities, including peer reviews and case file audits. • Participate in Apply To This Job