Hologic is seeking an Email Live Support team member to deliver responsive, customer-focused assistance from a remote setting.
Position Summary
In this full-time, remote role based in Seminole, AL, you will provide timely support to customers through email. You will troubleshoot questions, resolve issues, and ensure every interaction reflects a high standard of service.
You’ll be responsible for accurately documenting case details and maintaining clear, professional communication while working within established support processes and performance expectations.
Key Responsibilities
Respond to customer inquiries via email with professionalism, clarity, and accuracy
Diagnose and troubleshoot common issues using available internal resources and support procedures
Gather and document relevant information to understand customer needs and drive effective resolutions
Provide updates to customers throughout the support lifecycle, ensuring timely follow-through
Maintain quality and productivity by adhering to established service standards and workflows
Required Qualifications
Ability to communicate clearly and professionally in writing
Demonstrated customer service mindset with a focus on problem-solving
Comfort working in a fast-paced environment while managing multiple active conversations
Basic proficiency with computers and business systems used for support documentation
Reliability and attention to detail when recording case information
Preferred Qualifications
Experience in customer support, help desk, or a similar service role
Familiarity with ticketing or case-management workflows
Strong written communication skills, including grammar and tone consistency
Experience handling sensitive or technical inquiries with tact and discretion
Compensation
Hourly rate: $15 - $40