Elite Membership Concierge
🏆 Company: Robbins Research International (Tony Robbins)
💰 Compensation: $65,000/year
📍 Location: United States (Remote) | Frequent domestic and international travel
About Tony Robbins, RRI
At Tony Robbins, Robbins Research International, we do not build products. We build experiences that move people. As the world's leading personal development and peak performance organization, our mission is to help people create lasting transformation in their lives, businesses, relationships, and health.
We are hiring an Elite Membership Concierge to own the member relationship at the center of our most elite program. If you are driven by impact, obsessed with the details that make people feel known, and ready to deliver an extraordinary year for every member, this is your moment.
About the Role
Join the team behind Tony Robbins' most elite program: a one-year membership built around exclusive trips, live events and a level of personal care that matches what our members invest.
As Elite Membership Concierge, you'll be the face of the program for our members. Your lane is the member relationship: you'll build trust, drive retention and re-enrollment, own the numbers behind trips and events, and make sure every member feels known and looked after.
This is a senior, hands-on, client-facing role for someone who is exceptional at what they do. You'll report to the Program Director and join a small team where each role owns a distinct lane, and everyone shares the same goal: an extraordinary year for every member.
✅ What You Will Do
Member relationships
Be the main point of contact for members, delivering a personal, white-glove experience
Lions tier: own the Lions membership tier end to end, including comms, phone calls and personal touches
Member introductions: make hand-picked introductions between members and form small groups based on their industries and goals
Step in personally on the most sensitive member escalations
Retention and revenue
Drive member retention and re-enrollment, and track the KPIs behind them
Build the re-enrollment strategy that brings members back year after year
Track the cancellation rate and work to bring it down
Partner with the Program Director on high-value transactions and add-on sales, and own the results
Keep declined payments tracked and followed up
Trips and events
Own finances, reporting and forecasting for member trips and public events, including attrition and guests
Make sure members travelling internationally get the visa support they need
Be on site at member trips and live events as the member-facing point of contact
Reporting and systems
Deliver weekly reporting to leadership
Keep Salesforce member records clean, complete and current
Track performance across each part of the program
The Team
Report to the Program Director
Partner cross-functionally with Billing, Finance, Rev Ops, Events and Travel
Travel
This role travels frequently, domestically and internationally, including long event days and weekends. This includes:
Exclusive member trips and destination experiences around the world
Member-only weekends and live events
What Success Looks Like
Member retention and re-enrollment rates are steady or growing
The cancellation rate trends down, and escalations are resolved quickly
High-value transactions and add-on sales hit target
Trips and public events come in on budget, with accurate forecasts
Salesforce is accurate, and weekly reports go out on time
Members see you as their go-to person in the program
✅ What We Are Looking For
3+ years in a senior client-facing role in a premium membership, hospitality or high-touch service setting. We care more about demonstrated skill and real client outcomes than the exact number, but this is not an entry-level role
Warm, personal communication style that makes members feel looked after
Calm, confident handling of escalations and difficult conversations
Strong with numbers: budgets, forecasting and reporting
Comfortable in Salesforce, with high standards for data accuracy
Highly organized, able to juggle trips, events and members at once
Experience with group travel or event logistics, including rooming, vendors and on-site support
Working knowledge of member contracts, payment plans and retention or save processes
Collaborative, and able to work well with people across member experience, marketing and fulfillment
Available for frequent domestic and international travel
Valid passport
You live in the United States and are authorized to work here without sponsorship
✅ Nice to Have A good eye for member-facing marketing and comms
Background in personal development, coaching, wellness, luxury travel, or premium events
Experience thriving in a small, high-ownership team where you run your own lane
Compensation The base salary for this role is $65,000. This is a full-time, remote, W2 position open anywhere in the contiguous United States. We also offer a company ESOP (Employee Stock Ownership Program), comprehensive health, dental, and vision benefits, and access to all Tony Robbins events and content.
Why This Role
You will sit at the center of the most elite experience Tony Robbins offers, working directly with members who have invested at the highest level and expect to be known, not managed. Few roles combine white-glove relationship work, real ownership of retention and revenue, and travel to world-class destinations and events. If you are exceptional at making people feel looked after and equally sharp with the numbers behind it, this is a rare seat.
💻 How to Apply
Apply through the link in this post. You will be asked about the client relationships you have owned, the retention numbers you have carried, a member who is not renewing, and a trip or event budget you have run.
We personally review every submission. If your application moves forward, you will hear from us within a few business days.
Robbins Research International is an equal opportunity employer.