Eligibility Worker (Call Center)

Northern Prairie Human Service Zone is Hiring an Eligibility Worker, within Bottineau, Pierce, and McHenry Counties, North Dakota

This position will be remote within Bottineau, Pierce, and McHenry Counties of North Dakota and will be required to have a dedicated office space in their home environment.

This Eligibility Worker position functions as part of the Economic Assistance Unit’s statewide call center and customer support team representing the first point of contact for citizens providing an immediate response to questions and concerns. This position is employed by Northern Prairie Human Service Zone as a remote position.

The Economic Assistance Unit provides for the assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies. This position requires knowledge of community resources and Economic Assistance programs including Temporary Assistance to Needy Families, Health Care Coverage, Supplemental Nutrition Assistance Program, Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.

This position will:

• Provide exceptional customer service and support as a primary resource for clients and community partners statewide regarding various Economic Assistance programs.
• Assess client needs; Provide information and referral for agency or community resources to assist clients and other individuals.
• Interpret state and federal program policies; Maintain working knowledge of laws, rules, policies, procedures, and other regulations.
• Determine eligibility and authorize various state and federal program benefits; Conduct interviews and analyze verifications and other information received.
• Review eligibility results to ensure accurate and effective application of policies and procedures.
• Investigate and establish claims and restoration of benefits as necessary; Perform necessary actions relating to case reviews, fraud, and appeals.
• Develop and prioritize work practices to meet deadlines for all programs. 

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority and may be subject to change as determined necessary to be in the best interest of the department.

Eligibility Worker:

Requires the minimum qualifications listed below for the Eligibility Worker Technician level, plus one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs such as Temporary Assistance for Needy Families, Supplemental Nutrition Assistance Program, Foster Care, Medicaid, Low Income Home Energy Program, or completion of the eligibility worker two-year associate degree program.

Eligibility Worker Technician:

If unable to fill as an Eligibility Worker, we will consider filling as an Eligibility Worker Technician which requires a high school diploma or equivalent and one of the following:

• Completion of the eligibility worker one-year certificate program
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
• Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experience in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields
• Three years of any combination of education and experience listed above

Salary will be adjusted if the position is filled with an Eligibility Worker Technician. 

Additional Requirements:

Candidates must successfully complete Federal Bureau of Investigation (FBI) criminal history record check and fingerprinting.

Computer literacy and regular attendance is required. A high level of verbal and written communication skills is also required.

Preference will be given to applicants with experience determining eligibility for human service economic assistance program