Description & Requirements
Maximus is looking for an Eligibility Supervisor to support our Cover VA program by leading and developing a team of High-Speed Data Entry (HSDE) Administrators.
In this role, you will coach and evaluate staff, monitor quality and performance standards, assist with training and escalated tasks, and ensure compliance with established program policies and procedures.
The ideal candidate is an organized, results-driven leader with strong communication, coaching, and problem-solving skills and a commitment to employee development and operational excellence.
Why Maximus?
- 💰 Competitive Compensation - Annual bonuses based on performance included!
- 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- 🏝️ Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- 📚 Tuition Reimbursement - Invest in your ongoing education and development.
- 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.-
🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- 📚 Professional Development Opportunities - Participate in training programs, workshops, and conferences. smooth operation of project activities
Essential Duties and Responsibilities:
- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.
- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.
- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.
- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.
- Assist in conducting HSDE training sessions, ensuring team competence.
- Meet Quality Assurance (QA) and key performance metrics standards.
- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.
- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.
- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.
- Fulfill other assigned duties by Management.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Demonstrates experience supporting enrollment and eligibility processes.
- Strong written communication skills with the ability to prepare clear, accurate, and professional correspondence.
- Demonstrates ability to lead, coach, and support team members while promoting accountability, development, and achievement of performance goals.
- This is a full-time position with 8-hour workdays, Monday–Friday. Training and work schedules will fall within the hours of 8:00 AM–5:00 PM ET.
Preferred Skills and Qualifications
- Minimum 3 years of leadership experience.
- Communication, coaching, and problem-solving skills.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.Bachelor's degree in relevant field and 3+ years professional experience, or equivalent; experience supporting enrollment and eligibility processes; leadership and coaching skills; full-time 8-hour days Monday-Friday; must reside in Continental US with 20mbps internet.
Key Responsibilities
- supervising data entry staff
- conducting performance reviews
- managing escalated tasks
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Maximus
A government services company supporting eligibility and enrollment programs. — Industry: Government Agencies and Departments