EDI Level I Support
About the Role
This role is a technical and support helpdesk role operating 24/7/365 including
shifts/weekends/holidays for continuous operations. This individual will perform
routine assignments, develop skills by performing structured work assignments,
use existing procedures to solve routine or standard problems and receive
instruction, guidance, and direction from others.
Responsibilities
Assist the Business Intelligence team by attending meetings.
Collects data from internal and external customers to generate reports and
operational dashboards.
First Line Support (Logging, Triaging, prioritization, tracking, and routing
incidents reported by users)
Provides operational support by scheduling meetings and preparing materials
for leadership.
Monitor the event alerts and notify the concerned team and process the
requests from the end users to level 2 and level 3 support engineers.
Monitor the availability of Database events like DB availability, Instance
availability and the space availability of disk drives and file systems.
Monitor the Oracle Alert logs files, transaction logs and backup logs.
Monitor the database related activities, respond to calls from the
Application support and developments teams.
Monitor the backups, recovery errors, respond to the request regarding the
restoration of the DB
Monitor the metric alerts, performance related issues like high CPU
utilization, Application performance, high Memory utilization, Application
tuning and Query tuning
Performs other duties as assigned.
Comply with all policies and standards.
Requirements
Requires an associate or bachelor’s technology-based degree for IT or 1+
years of work experience that provides exposure to fundamental theories and
concepts and must be able to perform basic and advanced support related
activities
Requires formal education and relevant expertise in a professional, sales, or
technical area.
Performs technical-based activities and would be responsible for initial
troubleshooting, ticket management, first contact resolution, escalation,
system monitoring and documentation.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided or with a team.
Follows standardized procedures and practices to achieve objectives and meet
deadlines.
Responsible for developing technical contributions.
Follows standardized procedures and practices to achieve objectives and meet
deadlines.
Interpersonal Skills - Exchanges information and ideas effectively.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different
and that how people want to work and deliver at their best is different for
everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your
time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
Career Growth Opportunities: We help you thrive, so together, we can grow. We
provide opportunities to advance your career with a vast portfolio of
businesses and a global footprint.
Great Work Environment: We are proud of our award-winning culture and the
recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is
directly related to the success of our associates. We strive to create a culture
where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of
people we support
When you join Conduent, you are engaged in creating the future - both our
company’s and your own. With more than 60,000 associates across 24 countries, we
will provide you the opportunity to grow with a team of people who will
challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $63,140 - $82,000.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].