Full Time, Remote (but must be local to Charleston, SC or Louisville, KY).
About Natural Commerce
Natural Commerce is a fast-growing B2B dropship platform based in Charleston, SC. We connect natural, specialty, and organic suppliers with broadline foodservice distributors and enterprise marketplaces, so our partners can offer thousands of better-for-you products without holding inventory, and emerging brands can reach buyers they couldn't reach on their own. We're a small, technology-driven team where your work directly shapes what our partners' customers see and buy.
The Role The E-Commerce Product Merchandiser makes sure our products are presented accurately across every customer platform and keeps new products flowing to our partners. Our catalog includes more than 30,000 SKUs sourced from multiple suppliers, and each demand partner has its own data requirements, pack structures, and pricing rules. Product data, SKU upload templates, catalogs, and pricing are managed primarily in Excel, so strong Excel skills are essential to the daily work.
This role is a good fit for someone who is highly detail-oriented, organized, a natural problem-solver, and able to work independently across multiple projects to meet deadlines.
What You'll Do
Catalog and product data
Ensure every product has accurate product data, images, and pricing across all customer platforms.
Maintain our product information management (PIM) database with all available products and product data from every supplier.
Manage and store supplier catalogs and pricing files, and track monthly changes such as new items, discontinuations, and cost updates.
Verify core item data, including UPC/GTIN, pack size and unit of measure, dimensions and weights, certifications (organic, non-GMO, gluten-free, kosher), and allergens.
Source missing product data that suppliers do not provide, and write content where needed, including product titles, descriptions, and bullet points.
Communicate with suppliers to keep product images, inventory, and data current.
Demand partner catalogs
Send monthly net-new product catalogs to each demand partner with new products available from all suppliers.
Add selected SKUs to each demand partner promptly, meeting each partner's item setup requirements.
Update all partner sites with catalog, pricing, and inventory changes as required.
Prepare Excel SKU catalogs for potential new demand partners to use for product selection.
Troubleshoot and resolve listing rejections, item setup errors, and data mismatches between suppliers and partners.
Pricing and audits
Support and execute the company's pricing strategy across customer platforms, updating pricing monthly so it is competitive, accurate, and aligned with company objectives.
Make sure pricing covers supplier cost, freight, and channel-specific fees, and flag items that fall below margin targets.
Conduct monthly and quarterly audits to confirm products were loaded correctly to demand partners, pricing and images are up to date, and products appear in relevant search results.
Reporting, process, and automation
Provide product merchandising analysis for the monthly company report, such as new items added, content completeness, and category trends.
Document all product merchandising procedures and create SOPs for our remote data entry team to support product data aggregation.
Work with the Technology Director to automate procedures, reporting, and pricing.
Use AI tools such as Claude, ChatGPT, and Gemini to increase productivity and scale work that has traditionally been done by hand.
Partners and team
Work with the Senior Account Manager to onboard new suppliers.
Provide partner and customer support as needed.
Other duties as assigned.
What You Bring
1 to 3 years of experience in a merchandising, e-commerce, sales support, or marketing role preferred
Advanced Excel skills, including lookups, pivots, and working with large data files
Strong attention to detail to ensure data and pricing accuracy
Experience using AI tools to increase productivity
Strong project management skills, with the ability to juggle multiple priorities and meet tight deadlines
Strong written and verbal communication skills
A team player who thrives in a collaborative, results-oriented environment
Bachelor's degree in Marketing, Business, or a related field preferred
Nice to have
Experience in the natural, specialty, and organic food and product industry
Familiarity with UPC/GTIN and GS1 standards, or item setup for retail or foodservice
Experience with a PIM system or marketplace seller portals
Basic understanding of product pricing and margin
What Success Looks Like in Your First Year
New products reach each demand partner on a consistent monthly schedule
Measurable improvement in catalog content completeness and fewer partner setup errors
Documented SOPs that the data entry team uses for daily tasks
Reliable monthly pricing updates with margin issues caught before they reach partners