The Analyst II/Senior Analyst, eCommerce Client Solutions is an analytically strong, client-facing individual contributor responsible for the day-to-day execution of a strategic retail eCommerce program. This role translates business goals into clear projects, coordinates work across internal teams and marketplace partners, turns reporting into recommendations, and keeps client stakeholders aligned on progress, risks, and results.
The position partners closely with a dedicated eCommerce Reporting & Analytics Specialist. The reporting specialist owns production, maintenance, reconciliation, and quality of the underlying data products. This role owns reporting requirements, business interpretation, client presentation, and action planning. Success is measured by client confidence, project delivery, speed of issue resolution, quality of recommendations, and improvement in sales, recovery, inventory velocity, customer experience, and marketplace performance.
Key Outcomes and Measures of Success
Build a trusted, proactive client relationship through clear communication, strong preparation, and reliable follow-through.
Deliver cross-functional initiatives on time, with documented owners, milestones, risks, decisions, and expected business impact.
Convert performance reporting into concise insights and recommendations that improve recovery, sales velocity, inventory health, and customer experience.
Identify and resolve operational or marketplace issues before they materially affect client objectives, seller performance, or revenue.
Create clear accountability between Client Solutions, reporting and analytics, operations, technology, finance, marketing, and marketplace teams.
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