Who We Are
At Lucet, we are industry leaders in behavioral health, dedicated to helping
people live healthy, balanced lives. Our purpose is to advocate for and improve
the overall well-being of those we serve, through balanced treatment of the mind
and body.
When you join Lucet, you become a valued member of our team, serving more than
15 million people across the U.S. Our employees have a passion for helping
others - and it shows. From entry-level employees to senior leaders, we are
inspired by our members, putting them first in everything we do. From day one,
you'll see firsthand the impact you have on our members, knowing you can make a
true difference in their lives.
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Why Join our Team
At Lucet, we’re committed to creating a workplace where top talent thrives both
personally and professionally. We offer a dynamic, mission-driven environment
where your work has real impact, your unique background and experience are
valued, and no two days are alike. If you’re passionate about meaningful work
and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package,
including:
Hourly compensation between $18 - $20.40, PLUS an annual performance-based,
discretionary incentive.
Compensation is dependent on non-discriminatory factors including but not
limited to an applicant's skills, education/degrees, certifications, prior
experience, market data, and other relevant factors.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where
your unique background and experience is welcomed and valued.
At Lucet, your work will directly support our mission to improve behavioral,
physical, and social health—one member at a time.
What You Will Do - Essential Functions
Work Schedule: Saturdays 7am - 3:30pm CST, Sundays 7am - 3:30pm CST, and Mondays
5:30pm - 9:30pm CST
The EAP Call Center Representative will be responsible for offering a client
centric experience connecting callers to appropriate resources as needed
answering inbound calls quickly, efficiently and in a courteous manner. This
position will also screen for potential risk concerns and facilitate connections
to licensed professionals as necessary. Client outreach and case follow-up will
also be completed to ensure a timely service connection has been located.
Caller Support & Communication
Serves as the initial point of contact for USPS employees, family members,
and providers.
Demonstrates strong customer service skills, including empathy, reflective
listening, and de-escalation.
Triages crisis callers to clinical staff following established protocols.
Case & File Management
Authenticates callers, verifies demographics and eligibility per HIPAA
guidelines.
Completes documentation in compliance with USPS policy and regulatory
standards.
Processes authorizations and responds to benefits and claims inquiries.
Program Education & Collaboration
Educates providers and members on EAP benefits and promotes program
utilization.
Provides referrals to field staff or network providers to ensure timely
access to care.
Collaborates with provider relations to maintain accurate network
listings.
Who You Are
Required Qualifications
Bachelor’s degree in Social Work, Psychology or related healthcare field
and 1-3 years of experience in a health care, managed care and/or customer
service setting; OR high school diploma and 3-5 or more years of
experience in a health care, managed care and/or customer service setting
Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel,
Adobe Acrobat, and data processing), including the ability to document
while simultaneously while taking information over the phone,
Excellent written and verbal communication, interpersonal, and
organizational skills
Ability to talk and type simultaneously.
This position is a federally contracted position with the United States Postal
Service which has specific requirements for all candidates which include:
Ability to pass background check upon hire and throughout employment to
include criminal felony & misdemeanor search, SSN validation/trace search
(LEIE), education report (highest degree obtained), civil upper and lower
search, 7-year employment report, federal criminal search, statewide
criminal search, widescreen plus national criminal search, health care
sanctions-state med (SAM), national sex offender registry, prohibited
parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen, which
includes marijuana regardless of state legalization.
The ability to undergo a Public Trust background investigation, which
includes fingerprinting, and receive a favorable adjudication.
US Citizenship for at least 5 years.
Someone who embodies our values by:
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is
an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile
and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for
who they are.
Competencies
Works autonomously on routine tasks and demonstrates the ability to work
collaboratively within a multi-disciplinary team.
Demonstrates consistency in professional demeanor in all verbal and
written communication.
Reliability
Strong work ethic
Self-motivated and the ability to assume a collaborative role in ensuring
that all objectives are met.
Ability to prioritize and manage multiple tasks in a fast-paced, changing
environment.
Ability to work independently to meet team objectives/goals.
Maintains a professional demeanor in response to all situations regardless
of the nature or circumstances of the situation.
Demonstrates schedule adherence and shift flexibility to support business
needs.
Working Conditions:
High-speed internet service (cable or fiber optic) with minimum download
Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100
milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position,
communicate and exchange information with others, inspect information,
perform repetitive motions with arms and fingers, interpret data, problem
solve, make decisions, organize and plan, and maintain a positive and
professional attitude in all situations.
Work is performed from home with company-provided equipment. Sitting for
long periods of time is expected and use of fingers and hands for typing
is necessary.
A quiet workspace with minimal background noise for calls.
We encourage applicants from a variety of backgrounds and experiences to apply,
especially those who can demonstrate how their unique qualifications and skills
align with the requirements of this role and support our mission to improve
whole-person health.
This position will accept and review new applications and resumes no less than 5
business days after the original posting date and may remain open an extended
period of time with no set end date based on the level of interest.