W2 CONTRACT
Fully Remote
We are looking for a seasoned E-Commerce Operations & Support Manager to own the reliability, performance, and continuous evolution of our digital commerce ecosystem. You will serve as the operational backbone between engineering, product, business stakeholders, and vendors — ensuring our platforms run without friction and that every incident, process gap, or tooling limitation is turned into a lasting improvement.
What you need to have to be considered
· Minimum 8+ years of experience in e-commerce operations, platform engineering, or a related discipline, with at least 2 years in a lead or management capacity.
· Strong experience managing cloud operations on GCP, including monitoring, incident management, cost control, and performance tuning.
· Proven experience leading and supervising cloud/platform operations teams with hands-on involvement in critical issue resolution.
· Proven hands-on experience with major e-commerce platforms (Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, SAP Commerce, or equivalent).
· Deep working knowledge of ITSM frameworks and tooling — ITIL v3/v4 certification strongly preferred; experience operating ServiceNow or Jira Service Management at scale.
· Track record leading L2 production support teams in a commerce or high-availability environment, including incident command experience for critical outages.
· Demonstrated delivery of continuous improvement or automation initiatives with measurable operational outcomes.
Mandatory skills
E-commerce domain experience
Operation experience/, ITSM Methodologies
Cloud operations on GCP/ other cloud platforms
Years of experience required: 8+
Thank you
Vinod vinod@themesoft.com