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About brighthush
brighthush is a forward‑thinking fintech startup that is redefining how businesses manage and analyze their financial data. With a fully remote, distributed team based across Germany, we empower companies to make smarter, data‑driven decisions by delivering intuitive, cloud‑native tools that turn complex financial information into clear, actionable insights. Our mission is to simplify financial workflows so that every stakeholder—from CFOs to finance analysts—can focus on strategy rather than spreadsheets.
Why Join brighthush as a Working Student?
As a working student, you’ll be at the intersection of technology and customer experience. You’ll help shape the product’s future while gaining hands‑on experience in a fast‑paced, high‑impact environment. At brighthush, we value curiosity, resilience, and a passion for building tools that make a difference. If you’re eager to learn, thrive on solving real‑world problems, and want to grow into a full‑time role, this is the perfect stepping stone.
Key Responsibilities
- Customer Support & Engagement: Respond to support tickets via email and chat, providing timely, accurate solutions to our users. Build strong relationships with customers to understand their pain points and gather feedback for product improvement.
- Document Parsing & Data Standardization: Extract data from CSV and PDF files uploaded by customers. Use Node.js and TypeScript to write scripts that parse, clean, and transform data into the format required by our internal analytics engine.
- Automation & Tool Development: Identify repetitive tasks in the support workflow and develop automated solutions (e.g., email templates, data pipelines) to increase efficiency and reduce manual effort.
- Cross‑Functional Collaboration: Work closely with the Product, Engineering, and Data Science teams to translate customer needs into technical requirements and feature enhancements.
- Quality Assurance & Documentation: Create and maintain clear documentation for support processes, data handling procedures, and internal tools. Conduct testing to ensure data integrity and compliance with GDPR.
- Continuous Learning: Stay up‑to‑date with the latest trends in fintech, data processing, and customer success best practices. Share insights with the team to foster a culture of continuous improvement.
Essential Qualifications
- Current Student Status: Enrolled in a university or college program with at least 6 months remaining until graduation.
- Technical Proficiency: Solid experience with Node.js and TypeScript. Comfortable writing clean, maintainable code and using version control (Git).
- Data Handling: Hands‑on experience working with CSV and PDF formats, including parsing, validation, and transformation.
- Problem‑Solving & Detail Orientation: Ability to troubleshoot complex issues, identify root causes, and implement effective solutions with a meticulous eye for detail.
- Languages: Fluent in German and English, both written and spoken.
- Communication Skills: Strong written communication for drafting support responses and documentation; good listening skills to capture customer requirements.
- Self‑Starter: Proactive attitude, capable of working independently in a remote setting while staying aligned with team goals.
Preferred Qualifications (Nice to Have)
- Experience with PDF parsing libraries (e.g., pdf-parse, pdf-lib) or OCR tools.
- Knowledge of data pipelines and ETL processes.
- Familiarity with cloud platforms (AWS, GCP, Azure) and containerization (Docker).
- Previous involvement in customer success or technical support roles.
- Understanding of financial data structures and reporting standards.
Skills & Competencies for Success
- Technical Aptitude: Comfortable learning new libraries, frameworks, and tools quickly.
- Analytical Thinking: Ability to dissect complex problems and devise logical solutions.
- Time Management: Prioritize tasks effectively in a dynamic, remote environment.
- Collaboration: Work seamlessly with cross‑functional teams, sharing knowledge and feedback.
- Customer‑Centric Mindset: Empathize with users, anticipate their needs, and deliver exceptional support.
- Adaptability: Thrive in a startup culture where priorities shift and new challenges arise.
Career Growth & Learning Opportunities
At brighthush, your growth trajectory is built into the role. You’ll receive:
- Mentorship from senior engineers and product managers who are passionate about nurturing talent.
- Access to a curated learning library covering advanced JavaScript, cloud architecture, and fintech fundamentals.
- Hands‑on experience with real customer data, giving you a deep understanding of the end‑to‑end product lifecycle.
- Opportunities to contribute to product roadmaps and influence feature development.
- Potential transition into a full‑time Customer Success Engineer or Software Engineer role upon graduation.
Work Environment & Company Culture
brighthush champions a culture of transparency, autonomy, and continuous improvement. Key highlights include:
- Remote‑First: Work from anywhere in Germany with flexible hours that accommodate your study schedule.
- Inclusive Team: Diverse, multidisciplinary team that values every voice and encourages open dialogue.
- Regular virtual coffee chats, hackathons, and knowledge‑sharing sessions to keep the team connected.
- Clear communication channels via Slack, Zoom, and a shared knowledge base.
- Commitment to work‑life balance, with no “always on” culture.
Compensation & Benefits
While the base salary for this part‑time internship is competitive (EUR 33,280 per year), we also offer a range of benefits designed to support your well‑being and professional growth:
- Health insurance stipend to cover private or public plans.
- Remote work equipment allowance (laptop, monitor, ergonomic accessories).
- Professional development budget for courses, certifications, or conferences.
- Paid time off for holidays and personal days, aligned with German labor laws.
- Access to a company‑wide wellness program, including mindfulness sessions and fitness reimbursements.
How to Apply
If you’re ready to dive into a role that blends technical skill with customer impact, we’d love to hear from you. Submit your resume, a brief cover letter explaining why you’re excited about brighthush, and any relevant code samples or portfolio links.
Closing Thoughts
At brighthush, we’re not just building software; we’re crafting solutions that empower businesses to thrive. As a Working Student – Customer Success Engineer, you’ll be at the forefront of this mission, turning data into insight and customers into advocates. Bring your curiosity, your coding chops, and your passion for problem‑solving, and let’s create the future of financial technology together.
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