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About Brighthush
Brighthush is a forward‑thinking telecommunications powerhouse that empowers businesses across the United States with cutting‑edge wireless solutions. Our mission is to simplify connectivity, streamline operations, and elevate customer experiences through innovative technology and unparalleled service. With a culture rooted in collaboration, continuous learning, and a passion for excellence, Brighthush is rapidly expanding its footprint in the telecom industry.
Why Join Brighthush?
At Brighthush, you’ll be part of a dynamic team that thrives on solving complex challenges in a fast‑paced environment. We value initiative, creativity, and a customer‑centric mindset. As a remote‑first organization, we provide the flexibility you need to balance work and life while staying connected to a vibrant community of telecom professionals.
Position Overview
We are seeking a highly organized, customer‑focused Telecom Customer Success Coordinator to support our business wireless operations across U.S. telecom carriers. In this role, you will be the linchpin between our sales teams, customers, and internal stakeholders, ensuring seamless order processing, device management, and issue resolution. Your dedication to accuracy and efficiency will directly impact customer satisfaction and our operational excellence.
Key Responsibilities
- Order Processing & Activation: Process new wireless activations, upgrades, and account modifications with precision and speed.
- Sales Support: Collaborate with telecom sales teams to set up customer accounts and manage order workflows.
- Device Lifecycle Management: Oversee device orders, exchanges, returns, and customer requests, ensuring timely fulfillment.
- Billing & Escalations: Handle billing inquiries, resolve customer escalations, and coordinate with finance to close tickets.
- Documentation & Ticketing: Maintain accurate records and service tickets in our CRM and ticketing systems.
- SLA Compliance: Ensure all tasks are completed within established Service Level Agreements (SLAs) to uphold our quality standards.
- Process Improvement: Identify bottlenecks and propose enhancements to streamline workflows and improve customer experience.
- Cross‑Functional Collaboration: Work closely with technical support, network operations, and product teams to resolve complex issues.
Essential Qualifications
- High School Diploma or GED (Bachelor’s degree preferred).
- 1–2 years of experience in order processing, customer service, telecom support, or a related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Problem‑solving mindset and a proactive approach to challenges.
- Comfortable working in a remote environment with reliable internet connectivity.
Preferred Qualifications
- Experience in the telecommunications industry, particularly with wireless carriers.
- Knowledge of billing systems, order management platforms, and service ticketing tools.
- Familiarity with carrier APIs and integration processes.
- Previous experience in a customer success or account management role.
- Certification in customer service or project management (e.g., CSCP, PMP).
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Attention to Detail: Meticulous approach to data entry, documentation, and compliance.
- Technical Aptitude: Quick learner who can navigate complex systems and troubleshoot issues.
- Time Management: Ability to prioritize tasks and meet deadlines in a high‑volume environment.
- Collaboration: Strong teamwork skills and the ability to influence cross‑functional partners.
- Adaptability: Comfortable with change and able to thrive in a fast‑moving industry.
Career Growth & Learning Opportunities
At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Telecom Customer Success Coordinator, you will:
- Gain exposure to all facets of wireless operations, from order processing to carrier negotiations.
- Participate in ongoing training programs covering new technologies, industry trends, and best practices.
- Earn certifications in telecom operations, customer success, or project management.
- Progress into roles such as Senior Customer Success Manager, Operations Lead, or Product Specialist.
- Contribute to strategic initiatives that shape the future of Brighthush’s service offerings.
Work Environment & Culture
Brighthush’s culture is built on transparency, innovation, and a shared commitment to customer success. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly virtual team huddles and cross‑departmental syncs.
- Access to a digital collaboration hub (Slack, Teams, Confluence).
- Regular virtual coffee breaks and social events to foster camaraderie.
- A culture of recognition where achievements are celebrated and feedback is constructive.
Compensation & Benefits
While specific figures may vary based on experience, Brighthush offers a competitive salary package that includes:
- Base salary commensurate with market rates for telecom customer success roles.
- Performance‑based bonuses tied to SLA compliance and customer satisfaction metrics.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and flexible holiday schedule.
- Remote work stipend to support home office setup.
- Professional development budget for courses, certifications, and conferences.
How to Apply
If you are a proactive, customer‑focused professional ready to make an impact in the telecom industry, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for Brighthush’s Telecom Customer Success Coordinator role.
Join Brighthush Today
Be part of a team that is redefining wireless connectivity for businesses across the United States. Your expertise will help us deliver flawless customer experiences and drive our mission forward. Apply now and start your journey with Brighthush!
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