About brighthush and the Precision Engineering Landscape
brighthush is a trailblazer in the precision engineering sector, renowned for designing, manufacturing, and delivering cutting‑edge dispensing and processing systems that power industries ranging from pharmaceuticals to electronics. With a global footprint that spans continents and a commitment to innovation, brighthush empowers its customers to achieve unparalleled accuracy, reliability, and efficiency in their production processes.
As the world moves toward smarter, more automated manufacturing, the demand for skilled technical professionals who can bridge the gap between complex machinery and end‑users has never been higher. At brighthush, we believe that the most valuable asset is our people—engineers who are not only technically proficient but also passionate about solving real‑world challenges on the front lines of production.
We are currently looking for a Technical Customer Engineer II to join our dynamic field support team. This role is ideal for recent graduates or early‑career engineers who thrive in a fast‑paced, travel‑heavy environment and are eager to build a career that blends hands‑on technical work with customer‑centric problem solving.
Key Responsibilities
- Field Support & Troubleshooting: Deploy to customer sites across Taiwan and beyond, diagnosing and resolving mechanical, electrical, and electronic issues on our precision dispensing equipment. Use diagnostic tools, schematics, and real‑time data to pinpoint root causes and implement effective solutions.
- Technical Training & Knowledge Transfer: Design and deliver customized training sessions for customer engineers, operators, and maintenance teams. Create clear, concise documentation, video tutorials, and interactive workshops that empower clients to maintain and optimize their systems.
- Product Demonstrations & Proof of Concept: Lead on‑site demonstrations of new or upgraded product lines, showcasing performance metrics, reliability improvements, and ROI to key stakeholders.
- Customer Relationship Management: Build and nurture long‑term relationships with customers, acting as their primary technical liaison. Gather feedback, identify opportunities for product enhancements, and collaborate with the product development team to translate field insights into future innovations.
- Documentation & Reporting: Maintain detailed service logs, incident reports, and quality metrics. Provide actionable insights to the engineering and sales teams to drive continuous improvement.
- Travel & Flexibility: Commit to a travel schedule of up to 70% of the time, covering multiple sites per week. Adapt to varying time zones, cultural contexts, and operational environments.
Essential Qualifications
- Bachelor’s degree in Mechanical, Electrical, Electronics, Mechatronics, Automation Engineering, or a related field.
- Strong foundational knowledge of electromechanical systems, PLC programming, and sensor integration.
- Basic proficiency in English—both written and spoken—to communicate effectively with international teams and customers.
- Excellent problem‑solving skills, with a methodical approach to diagnosing and resolving complex technical issues.
- Strong interpersonal skills, capable of building rapport with customers and collaborating across cross‑functional teams.
- Willingness to travel extensively (up to 70%) and work on customer sites for extended periods.
- Self‑motivated, proactive, and able to thrive in a fast‑moving, results‑driven environment.
Preferred Qualifications & Additional Skills
- Experience with PLC programming (e.g., Siemens, Allen‑Bradley) and SCADA systems.
- Knowledge of industrial safety standards (OSHA, ISO 45001) and quality management systems (ISO 9001).
- Familiarity with precision dispensing technologies, such as syringe pumps, volumetric dispensers, or automated liquid handling systems.
- Experience in a customer‑facing technical support role or field service engineering.
- Proficiency in Mandarin Chinese (both written and spoken) to facilitate communication with local customers.
- Strong presentation skills, with the ability to translate technical concepts into clear, actionable insights for non‑technical audiences.
- Experience with data analytics tools (Excel, Power BI) to track performance metrics and identify trends.
What You’ll Gain at brighthush
Career Growth & Learning Opportunities
At brighthush, we view every field assignment as a learning experience. You’ll gain hands‑on exposure to the latest precision technologies, work alongside seasoned engineers, and receive mentorship from senior technical leaders. Our structured career ladder for field engineers includes:
- Progression from Technical Customer Engineer I to II, III, and beyond.
- Opportunities to specialize in mechanical, electrical, or software domains.
- Access to internal training programs, certifications, and tuition reimbursement for advanced degrees.
- Cross‑functional projects that allow you to collaborate with R&D, product management, and sales teams.
- Potential to transition into product development, field service management, or technical sales roles.
Culture & Work Environment
brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our field engineers are empowered to make decisions on the ground, backed by a robust support network that includes:
- 24/7 technical support hotline and knowledge base.
- Regular knowledge‑sharing sessions and “lunch & learn” events.
- Inclusive environment that celebrates diverse perspectives and encourages open dialogue.
- Commitment to work‑life balance, even for travel‑heavy roles—flexible scheduling, travel allowances, and comprehensive health benefits.
Compensation, Perks, & Benefits
While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:
- Base salary aligned with industry standards for entry‑level field engineers.
- Performance‑based bonuses tied to customer satisfaction, service metrics, and project milestones.
- Travel allowances, accommodation support, and per diem for on‑site assignments.
- Health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Paid time off, holidays, and flexible work arrangements when feasible.
- Employee recognition programs and annual company retreats.
Why Join brighthush?
By becoming a Technical Customer Engineer II at brighthush, you’ll be at the forefront of precision engineering, working directly with customers to solve complex challenges and drive operational excellence. You’ll develop a deep understanding of high‑performance dispensing systems, gain invaluable field experience, and build a professional network that spans the globe.
Our commitment to innovation, quality, and customer success means you’ll never be stuck in routine work. Instead, you’ll continuously learn, adapt, and grow—both technically and personally.
Ready to take the next step in your engineering career? Bring your curiosity, technical curiosity, and passion for customer success to brighthush, and help shape the future of precision manufacturing.
Apply now and start your journey with brighthush!
Apply for this job