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Welcome to brighthush – The Future of Swim Education
At brighthush, we’re more than a marketplace for swim lessons; we’re a movement that empowers families, partners, and communities to embrace water safety, confidence, and lifelong wellness. By blending cutting‑edge technology with a passion for education, we connect parents to the best local swim programs, while giving swim schools a scalable, data‑driven partner that amplifies reach and impact. Whether it’s a toddler’s first splash or an adult’s confidence‑boosting session, brighthush is the trusted bridge that turns curiosity into a skill that lasts a lifetime.
Why Your Career Deserves a Splash at brighthush
- Meaningful Impact: Every interaction you craft helps a family secure a spot in a life‑saving program.
- Remote‑First Flexibility: Work from anywhere, on a schedule that fits your life, while staying connected to a vibrant, global team.
- Rapid Growth Pathways: As brighthush expands, we’ll open doors to roles such as Senior Customer Success Lead, Program Coordinator, and even Customer Success Manager.
- Culture of Innovation: Collaborate with product, marketing, and operations teams that thrive on data, experimentation, and continuous improvement.
- Competitive Compensation & Perks: Hourly rates that match market standards, performance bonuses, and a comprehensive benefits package that includes health, dental, vision, and generous paid time off.
Key Responsibilities – Your Day in the Life
As a Remote Swim Program Customer Advocate, you’ll be the heartbeat of brighthush’s customer experience. Your role will encompass:
- Responding to inbound inquiries via phone, email, and live chat with speed, accuracy, and empathy.
- Guiding prospective families through the enrollment funnel, turning interest into confirmed registrations while maintaining high satisfaction.
- Co‑ordinating with partner swim schools and our contact center to schedule classes, adjust times, and honor special requests.
- Maintaining meticulous, up‑to‑date records in our CRM, ensuring data integrity and compliance with privacy regulations.
- Identifying upsell opportunities—advanced lessons, parent‑child packages, seasonal promotions—and presenting them in a consultative, value‑focused manner.
- Collecting and reporting on customer feedback, pain points, and trends to inform product enhancements and marketing strategies.
- Participating in ongoing training to stay current on program offerings, industry best practices, and emerging technologies.
- Adhering to company policies, quality standards, and performance metrics, including response time, resolution rate, and customer satisfaction scores.
Essential Qualifications – What We Expect
- High school diploma or equivalent; bachelor’s degree preferred.
- 1–2 years of customer service experience, ideally in a sales‑oriented or educational environment.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Self‑motivated, reliable, and able to work independently while aligning with team goals.
- Comfortable handling multiple communication channels (phone, email, chat) simultaneously.
- Availability to work flexible hours, including mornings, afternoons, evenings, and weekends.
Preferred Qualifications – Bonus Points
- Experience in the swim or broader fitness education industry.
- Background in sales or lead generation, with a proven track record of meeting or exceeding targets.
- Knowledge of water safety standards and best practices.
- Familiarity with remote work tools such as Zoom, Slack, and Asana.
- Strong analytical mindset, able to interpret customer data and suggest actionable improvements.
Core Skills & Competencies – What Makes You Thrive
- Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help families succeed.
- Sales Acumen: Ability to articulate value propositions, handle objections, and close enrollments.
- Problem‑Solving: Quick thinking, resourcefulness, and a proactive approach to resolving issues.
- Time Management: Prioritizing tasks, meeting deadlines, and maintaining high productivity in a remote setting.
- Collaboration: Working effectively with cross‑functional teams—marketing, operations, and partner schools.
- Adaptability: Thriving in a fast‑paced environment with evolving programs and customer needs.
Career Growth & Learning Opportunities – Your Path Forward
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Advocate, you’ll have the chance to:
- Progress to a Senior Customer Success Specialist, handling larger accounts and more complex inquiries.
- Transition into a Program Coordinator role, overseeing enrollment logistics and partner relationships.
- Lead a small team as a Customer Success Manager, shaping strategy and mentoring new hires.
- Participate in leadership development programs, industry conferences, and specialized training in sales, customer experience, and swim education.
Work Environment & Culture at brighthush
Our remote‑first culture means you’ll enjoy:
- Flexible work hours that accommodate your personal commitments.
- A supportive virtual community with weekly team huddles, monthly town halls, and informal “coffee chats.”
- Access to cutting‑edge collaboration tools and a robust knowledge base.
- A culture that celebrates diversity, inclusion, and continuous improvement.
Compensation, Perks, and Benefits – We Value Your Contribution
While specific figures may vary based on experience, we offer:
- Competitive hourly rate with potential for performance bonuses.
- Health, dental, and vision insurance options for full‑time employees and a stipend for part‑time workers.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development budget for courses, certifications, and conferences.
- Employee discount on brighthush swim programs and partner offerings.
- Flexible work‑from‑home stipend to support a productive home office setup.
How to Apply – Take the Plunge
Ready to make a splash in the world of swim education? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion for customer service and sales can help families dive into confidence and safety.
Apply to this role at brighthush
We’re Looking Forward to Your Splash!
At brighthush, every conversation is an opportunity to build trust, inspire confidence, and create lasting memories for families. If you’re a proactive, customer‑first professional with a knack for sales and a love for the swim industry, we want to hear from you. Join us and help shape the future of swim education—one enrollment at a time.
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